My experience after sending in PSU for RMA

[MarcusLauk]

So about two weeks ago my PSU`s 24 pin connector got shorted and fried my motherboard. It killed the SATA-bus and made the motherboard unusable. Well I sendt my PSU together with the motherboard and CPU in because of the damages. After the retailer I used (Komplett.no here in Norway) troubleshooted the components themself and found the same faults I did, they are now sending me a full set or replacement components for free. They even added in brand new RAM sticks since I just have DDR3 laying around.

 

Components I sendt in:
Corsair AX860i
Msi z77 m-power
Intel core i7 3770k

 

Components I am getting shipped:
Intel Core i5 7600k
MSI Z270 Gaming M6 AC, S-1151

Corsair platinum 16gb (2x8) 3200mhz

Corsair AX860i (brand new)

EDIT:
The parts I sendt in was 4 years old.

It took the retailer 1 day to process my RMA request.

It took just a message through their live chat to send a prefilled shipping ticket to their HQ directly to my Email after giving them my case number. So they are paying for the shipping both ways.

[Enderman]

2 minutes ago, MarcusLauk said:

So about two weeks ago my PSU`s 24 pin connector got shorted and fried my motherboard. It killed the SATA

Ok cool?

What does that have to do with your RMA experience?

[ArcticSalad]

...and?

[MarcusLauk]

2 minutes ago, Enderman said:

Ok cool?

What does that have to do with your RMA experience?

Pressed enter and posted too early, fixed now.

[WereCat]

Nice, except that CPU downgrade.

[m0k]

if the same thing happened in North America 

the manufacturer would have said "heres your RMA ticket number"
two weeks later "sorry we can not RMA this product - thank you for your understanding, this ticket will now be closed"

 

[MarcusLauk]

Just now, WereCat said:

Nice, except that CPU downgrade.

I`m not too fuzzed really, I dont do much beside playing games, and it`s a boost in gaming perfomance if I remember correctly.

[Dragonheart]

Quite generous

[MarcusLauk]

Just now, Dragonheart said:

Quite generous

Especially considering the parts were 4 years old 

[WereCat]

Just now, mok said:

if the same thing happened in North America 

the manufacturer would have said "heres your RMA ticket number"
two weeks later "sorry we can not RMA this product - thank you for your understanding, this ticket will no be closed"

 

Sums up my experience with NVIDIA support.

 

I reported in G-Sync issue

"It is not a bug, this is by design"

 

Why? Can you elaborate or explain a bit more please?

"Ignore, attempts to lock the ticket as solved"

[MarcusLauk]

5 minutes ago, mok said:

if the same thing happened in North America 

the manufacturer would have said "heres your RMA ticket number"
two weeks later "sorry we can not RMA this product - thank you for your understanding, this ticket will now be closed"

 

Yeah I am happy I did not go straight to the manufacturer though. This retailer got a really good rep here in Norway.