Please Help! Monitor/Graphics issues!

[IanMinatani]

Im having issues with either my monitors or much more likely, my graphics card. I installed my new graphics card recently, a SAPPHIRE Nitro+ RX 480 4gb. After the installation i also changed my secondary monitor to a wider one, an HP S2031; Primary is an HP w2207. On startup both monitors will turn on and show the buncha numbers; then, my primary monitor will go to sleep, i have to turn my primary off and on again to get it to work then sign into my PC. It is really frustrating and i want to know if my Graphics card is defective before the unknown length warranty passes. I've had the graphics card for probably 1-2 weeks now.

 

Other Specs:

CPU: FX-4100

GPU: Stated Above

Motherboard: GA-78lmt-USB3

PSU: EVGA 500w B1 (Also installed with my Graphics card if its relevant)

Hard Disc, no SSD.

 

All of these parts except PSU and GPU are about 4 years old

Ty

 

 

EDIT: Turns out it didnt work... worked for one boot up. Same issue, i ran DDU and reinstalled the drivers from AMD page, the drivers it recommended me to download. Still no luck... ;-;

[Mr.Meerkat]

Have you uninstalled your old drivers and reinstalled new ones? 

[IanMinatani]

Kind of, i havnt uninstalled any old drivers, i used to have an HD 6670, i simply installed drivers from the disc the GPU came with and opened device manager and right clicked my GPU and had that search for drivers and install them.

[LukaH]

go here

 

http://support.amd.com/en-us/download

 

manually select os, graphics card model. and download the latest driver.

if you want to have a clean install use ddu (display driver uninstaller) 

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

[IanMinatani]

Alright tyty, so im just installing graphics card "OS"? or do you mean windows lol. Sorry noobcity i know.

Also, do i need to use DDU?

 

Edited February 10, 2017 by IanMinatani
DDU

[LukaH]

graphics "driver" yes. scroll down on the amd page and select

desktop graphics

radeon Rx series 

radeon rx 4xx

os as in win 7/8/10

 

then run the ddu utility (recommended in safe mode)

remove driver

restart

install the driver you downloaded 

 

[Mr.Humble]

12 minutes ago, IanMinatani said:

i simply installed drivers from the disc the GPU came with

Nobody does that.

 

Try clean installing the GPU drivers and I think there is some setting in windows where you choose what's your primary/secondary display.

[IanMinatani]

Alright Thank you! About the display, i have my "primary" monitor set to well, primary monitor, but when i go into resolution settings it shows my secondary monitor with the big "1" so uhg. 

 

Thank btw Lukah and Doge.

[LukaH]

start with the drivers and then start setting primary and secondary screens

[IanMinatani]

IT WORKED! YE BOIIIZ ty! Not going to lie i didnt use DDU because im short on time and wanted to get this done, will probs DDU later and reinstall drivers TY SO MUCH!

 

i dont know how to close topic umm... lol, or even if i need to

 

[Energycore]

34 minutes ago, IanMinatani said:

Kind of, i havnt uninstalled any old drivers, i used to have an HD 6670, i simply installed drivers from the disc the GPU came with and opened device manager and right clicked my GPU and had that search for drivers and install them.

You should do two things:

1) Download DDU (shows up in google like that), and use it to wipe all trace of any driver

2) Download the latest driver (that would be 16.12.0 IIRC) from the AMD website and install it.

That should clear any driver related issues

[Energycore]

1 minute ago, IanMinatani said:

i dont know how to close topic umm... lol, or even if i need to

Mark it as solved with the little checkmark on the post that you found gave you the solution

[IanMinatani]

I said it had worked but aparently just for one boot up >:^(

I decided to use DDU this time and install new drivers. The AMD website auto-detected what driver i needed. Version "17.1.2-minimals... etc." Still no luck. Still on startup it will boot up, both monitors will turn on, then my primary display (HPw2207) will go to sleep when its time to log in? Im not a super-techer, but could it be that my secondary monitor is connected with a Displayport to DVI adapter, and that i have 2 DVI monitors on an RX 480, which has one dvi port. Anywho, thanks for helping! Alot of information is on the linked forum.