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Sound stops working - requires re-plug & program restart

GinoSaffron111
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Posted (edited)

Using Windows 10, I'll be listening on iTunes, watching Youtube videos or gaming, using standard 3.5mm jack headphones, when after a while (10-30 minutes), the sound stops, and all software using sound starts malfunctioning:

  • iTunes the song will not progress (as if it is paused) despite being unpaused and changing songs leaves it hanging unpaused at 0:00
  • same concept with Youtube as with iTunes
  • in-game the sound just stops working

 

When this happens, the only way to fix it is to unplug my headphones, plug them back in and restart the programs (iTunes, Google Chrome, game etc.), doing either alone doesn't work, both need to happen.

 

I have experimented with 3 different headphone/earphone solutions (all 3.5mm jacks), and I experience the same issue with all of them, leading me to assume it's software (audio driver?) related.

 

As you can imagine, this makes my experience with this expensive gaming/entertainment PC almost unusable for gaming or entertainment, due to the frustration. Please let me know if you have ideas, and ask me for any info that would help and I'll be glad to include it.

 

Edit:

The following is added info (as requested):

 

System Summary

Spoiler

Item    Value    
OS Name    Microsoft Windows 10 Pro    
Version    10.0.14393 Build 14393    
Other OS Description     Not Available    
OS Manufacturer    Microsoft Corporation    
System Name    DESKTOP-HR1927M    
System Manufacturer        
System Model        
System Type    x64-based PC    
System SKU    To be filled by O.E.M.    
Processor    Intel(R) Core(TM) i7-4710MQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s), 8 Logical Processor(s)    
BIOS Version/Date    American Megatrends Inc. E1757IG6.51C, 2014-07-09    
SMBIOS Version    2.7    
Embedded Controller Version    255.255    
BIOS Mode    Legacy    
BaseBoard Manufacturer    Micro-Star International Co., Ltd.    
BaseBoard Model    Not Available    
BaseBoard Name    Base Board    
Platform Role    Mobile    
Secure Boot State    Unsupported    
PCR7 Configuration    Binding Not Possible    
Windows Directory    C:\WINDOWS    
System Directory    C:\WINDOWS\system32    

Sound Devices

Spoiler

-------------
Sound Devices
-------------
            Description: Headphones (High Definition Audio Device)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210E7&REV_1003
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 10.00.14393.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2016-07-15 12:00:00 AM, 410624 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210E7&REV_1003
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 10.00.14393.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2016-07-15 12:00:00 AM, 410624 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

            Description: Speakers (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210E7&REV_1003
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 10.00.14393.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2016-07-15 12:00:00 AM, 410624 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

            Description: BenQ XL2420T (Intel(R) Display Audio)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_8086&DEV_2807&SUBSYS_80860101&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: IntcDAud.sys
         Driver Version: 6.16.0000.3197 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2016-05-10 12:00:00 AM, 481768 bytes
            Other Files: 
        Driver Provider: Intel(R) Corporation
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

            Description: Digital Audio (S/PDIF) (High Definition Audio Device)
 Default Sound Playback: No
 Default Voice Playback: No
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_146210E7&REV_1003
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 10.00.14393.0000 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 2016-07-15 12:00:00 AM, 410624 bytes
            Other Files: 
        Driver Provider: Microsoft
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

 

Edited by GinoSaffron111
Added info
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Posted

Try updating your sound drivers

Roses are red

My name is Roy

We caught the alligator that ate the De Luca boy

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1 minute ago, UberGamerKing said:

Try updating your sound drivers

As a complete newbie to the more technical side of the PC consumer experience, roughly how can this be achieved? In the past, Windows update took care of most of the drivers, while other products I would consult their proprietary support webpage for. However, with Windows 10, many things have become a bit of a pain, and the state of the sound drivers is something I've left completely up to Windows Update. How would I go about checking whether my sound driver is up to date, or indeed updating it? I believe it's using Realtek, but the exact one I'll provide later, if necessary, since I've turned the PC off in frustration for now.

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4 minutes ago, GinoSaffron111 said:

As a complete newbie to the more technical side of the PC consumer experience, roughly how can this be achieved? In the past, Windows update took care of most of the drivers, while other products I would consult their proprietary support webpage for. However, with Windows 10, many things have become a bit of a pain, and the state of the sound drivers is something I've left completely up to Windows Update. How would I go about checking whether my sound driver is up to date, or indeed updating it? I believe it's using Realtek, but the exact one I'll provide later, if necessary, since I've turned the PC off in frustration for now.

Look up your motherboard on its brand's website. The drivers you need will be there.

 

 

For example.

 

https://www.asus.com/us/Motherboards/SABERTOOTH-Z170-MARK-1/HelpDesk_Download/

 

If you tell us what motherboard you have, we'll gladly point you in the right direction.

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Open event viewer, go into 'Windows Logs', then  'Applications', find a few recent errors, and screenshot them.

Motivation is where, and what you make of it.

 

“It is relatively unusual that a physical scientist is truly an atheist. Why is this true? Some point to the anthropic constraints, the remarkable fine tuning of the universe. For example, Freeman Dyson, a Princeton faculty member, has said, ‘Nature has been kinder to us that we had any right to expect.'”  —Albert Einstein

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32 minutes ago, corrado33 said:

Look up your motherboard on its brand's website. The drivers you need will be there.

 

 

For example.

 

https://www.asus.com/us/Motherboards/SABERTOOTH-Z170-MARK-1/HelpDesk_Download/

 

If you tell us what motherboard you have, we'll gladly point you in the right direction.

I have edited the original post to include more info.

 

Update: sound was working a second ago, I got 4 or 5 songs in and it stopped working, now permanently (in spite of repeated replugs and program restarts). Will try restarting PC (this is infuriating).

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8 minutes ago, GinoSaffron111 said:

I have edited the original post to include more info.

 

Update: sound was working a second ago, I got 4 or 5 songs in and it stopped working, now permanently (in spite of repeated replugs and program restarts). Will try restarting PC (this is infuriating).

So did you download the drivers? You can't really identify the motherboard from the info posted above.

 

Open a command prompt as administrator (right click on cmd.exe and click run as admin.)

 

then paste this command in.

 

wmic baseboard get product,Manufacturer,version,serialnumber

 

 

and paste the results here. 

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1 minute ago, corrado33 said:

So did you download the drivers? You can't really identify the motherboard from the info posted above.

 

Open a command prompt as administrator (right click on cmd.exe and click run as admin.)

 

then paste this command in.

 

wmic baseboard get product,Manufacturer,version,serialnumber

 

 

and paste the results here. 

Alright.

Output:

Spoiler

cmdoutput.png

 

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Did you try what I recommended?

Motivation is where, and what you make of it.

 

“It is relatively unusual that a physical scientist is truly an atheist. Why is this true? Some point to the anthropic constraints, the remarkable fine tuning of the universe. For example, Freeman Dyson, a Princeton faculty member, has said, ‘Nature has been kinder to us that we had any right to expect.'”  —Albert Einstein

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On 14/12/2016 at 5:10 AM, Little Bear said:

Did you try what I recommended?

Issue seems to have fixed itself after a Windows update. It's been 3 or 4 days with no issue after the update.

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2 hours ago, GinoSaffron111 said:

Issue seems to have fixed itself after a Windows update. It's been 3 or 4 days with no issue after the update.

I'm happy its fixed!

Motivation is where, and what you make of it.

 

“It is relatively unusual that a physical scientist is truly an atheist. Why is this true? Some point to the anthropic constraints, the remarkable fine tuning of the universe. For example, Freeman Dyson, a Princeton faculty member, has said, ‘Nature has been kinder to us that we had any right to expect.'”  —Albert Einstein

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