Everything burned out cause of EK WATERBLOCK

[danyaldaniamed]

Hi,

Well last night I was building my high end rig with 2 1080,s an asus formula viii, an i7 6700k and such. I put everything together check the fittings very carefully, non of them was leaking. I put it in the case and run it, I have been checking every fitting for the leak but everything was fine than all of sudden there was smoke everywhere and the pc shutdown, I dismount everything and found out that the water block of my 2nd gpu was leaking not from fittings not from anywhere where the water was supposed to be, but the liquid wen from the circular area to the bottom end and dropped directly into the PCI slot which caused the burning. I might be stupid enough to run the whole system but the fault was not from my hand. The block itself was not in good condition.  Now I have burned my gpu, motherboard and PSU not sure about the cpu I just hope its safe. Now I won't have any sort of warrant from asus as the gpu was dissembled to mount the water block neither in case of mobo cause it was because of water, I might by lucky enough to get a replacement from corsair as it was not the case that the liquid went into it. But shall I claim to EK because of there faulty product?

[NunoLava1998]

Yes. EK doesn't sound like a profitable company, anyway.

[danyaldaniamed]

I just realised that I ordered them from amazon not directly from EK, shall I still contact the EK

[scottyseng]

Just now, danyaldaniamed said:

I just realised that I ordered them from amazon not directly from EK, shall I still contact the EK

Yeah, contact EK. Amazon can't help you.

 

Though for future reference, you should never turn on your system without testing the loop with just the pump on. I get that in this case it is EK's fault for the faulty block, but you shouldn't ever risk powering the full system without doing a run without any system components having power (Only the pump being on).

[EPPHO]

You should contact whoever you can. 

[xgn]

7 minutes ago, scottyseng said:

Yeah, contact EK. Amazon can't help you.

 

Though for future reference, you should never turn on your system without testing the loop with just the pump on. I get that in this case it is EK's fault for the faulty block, but you shouldn't ever risk powering the full system without doing a run without any system components having power (Only the pump being on).

I did that with my loop because i didnt have extra psu and pins to trick it.

[scottyseng]

Just now, xgn said:

I did that with my loop because i didnt have extra psu and pins to trick it.

You can just plug in the pump and use a metal paper clip, wire, or anything somewhat bendable with metal to touch the wires needed in the 24 pin to turn the PSU on. Touch the green wire to any of the black wires and the PSU will stay on.

[xgn]

1 minute ago, scottyseng said:

You can just plug in the pump and use a metal paper clip, wire, or anything somewhat bendable with metal to touch the wires needed in the 24 pin to turn the PSU on. Touch the green wire to any of the black wires and the PSU will stay on.

Chances are after leaktesting for 24h. If you had a bad block like OP. It would break once you turn it on.

[Ryoku]

6 minutes ago, xgn said:

I did that with my loop because i didnt have extra psu and pins to trick it.

or you could have gotten one of these they aren't very expensive. https://www.dazmode.com/store/product/bleeding_24-pin_jump_start_connector_for_power_supply_black/

[scottyseng]

6 minutes ago, xgn said:

Chances are after leaktesting for 24h. If you had a bad block like OP. It would break once you turn it on.

How would it break because you power the full system on?

 

I'm pretty sure the pressure from the pump alone (With only the pump on) would single out any leaks even from a bad block like the OP.

[Prysin]

8 minutes ago, scottyseng said:

How would it break because you power the full system on?

 

I'm pretty sure the pressure from the pump alone (With only the pump on) would single out any leaks even from a bad block like the OP.

once you power the system up, there will be heat added to the block. During testing there is no HEAT. so there is no heat expansion.

[DildorTheDecent]

That block would never have passed QC since they're all pressure tested at the factory. 

 

Even my old Supremacy EVO was fine after a jet plate swap. 

 

Definitely ordered from the EK retailer on Amazon? Or was it Amazon themselves? 

[scottyseng]

13 minutes ago, Prysin said:

once you power the system up, there will be heat added to the block. During testing there is no HEAT. so there is no heat expansion.

I don't know...even at system startup, I don't think there's enough heat at idle to cause the plate to expand like that. I'd understand if the OP had managed to get the leak while running stress tests, but I don't think the OP managed to get the system on long enough to even install Windows or generate any kind of load on the system.

 

Wouldn't heat expansion make the seal tighter anyway?

[Prysin]

6 minutes ago, scottyseng said:

I don't know...even at system startup, I don't think there's enough heat at idle to cause the plate to expand like that. I'd understand if the OP had managed to get the leak while running stress tests, but I don't think the OP managed to get the system on long enough to even install Windows or generate any kind of load on the system.

 

Wouldn't heat expansion make the seal tighter anyway?

modern CPUs will hit 80c or more in SECONDS if they dont have a cooler on them.

 

Expansion might make it tighter, depends on the way the seal is designed. Expansion happens horizontally before vertically when there is anything pushing from above (aka the top section of the block.

[scottyseng]

Just now, Prysin said:

modern CPUs will hit 80c or more in SECONDS if they dont have a cooler on them.

 

Expansion might make it tighter, depends on the way the seal is designed. Expansion happens horizontally before vertically when there is anything pushing from above (aka the top section of the block.

Ah, okay, makes sense. Yeah, I do know a CPU will overheat in seconds without a cooler, but wouldn't the water in the loop be able to keep it cool (at least on idle for system startup)?

 

Yeah, I'm just curious since I don't play with watercooling at all (I'll get there someday). Just watch a ton of videos on it.

[ImBleu]

@EK Luc @EK_Derick This is for you. I suggest getting in touch with the OP

[Prysin]

3 minutes ago, scottyseng said:

Ah, okay, makes sense. Yeah, I do know a CPU will overheat in seconds without a cooler, but wouldn't the water in the loop be able to keep it cool (at least on idle for system startup)?

 

Yeah, I'm just curious since I don't play with watercooling at all (I'll get there someday). Just watch a ton of videos on it.

metal is way more efficient at absorbing heat then water. So the metal will get hot and start expand before the loop can take the heat totally away. once there is a crack, the water will take the path of least resistance and escape the block. This will drop the head pressure, slow down flow and cause heat transfer and thus thermal expansion to slow down further.

[danyaldaniamed]

6 hours ago, DildorTheDecent said:

That block would never have passed QC since they're all pressure tested at the factory. 

 

Even my old Supremacy EVO was fine after a jet plate swap. 

 

Definitely ordered from the EK retailer on Amazon? Or was it Amazon themselves? 

Well it says from ek but dispatched from someone else i don't know here the pic of one I ordered. 

[DildorTheDecent]

13 minutes ago, danyaldaniamed said:

Well it says from ek but dispatched from someone else i don't know here the pic of one I ordered. 

 

Could have been a returned item that wasn't checked and relisted. That does happen. 

 

For EK (or anything really) stuff, get it from them directly or a known good retailer available to you. 

[Mick Naughty]

That's weird. Never had a component fry from water. Guess I'm just extremely lucky. I just put my stuff together and turn it on. I never use a jumper. 

[atomicus]

It seems Amazon are the middle man here, as Kikatek dispatched and sold the product. It was obviously made by EK though, so they are responsible for any manufacturing defects. Legally speaking, I am unclear seeing as you purchased from Amazon, not Kikatek (does it say fulfilled by Amazon?), but typically it is the re-seller who is responsible... of course, if you can speak with EK directly and get a resolution, all the better. I feel for you man, this is a really crappy thing to have happened with all that expensive gear... very rare occurrence though. I really hope you are able to get some compensation.

[DazMode]

Sorry to see this, but this is excellent reminder not to skip on leak testing your system. Ek will replace block, but not your fried electronics.

 

[EK Luc]

On 08/10/2016 at 5:47 AM, danyaldaniamed said:

Hi,

Well last night I was building my high end rig with 2 1080,s an asus formula viii, an i7 6700k and such. I put everything together check the fittings very carefully, non of them was leaking. I put it in the case and run it, I have been checking every fitting for the leak but everything was fine than all of sudden there was smoke everywhere and the pc shutdown, I dismount everything and found out that the water block of my 2nd gpu was leaking not from fittings not from anywhere where the water was supposed to be, but the liquid wen from the circular area to the bottom end and dropped directly into the PCI slot which caused the burning. I might be stupid enough to run the whole system but the fault was not from my hand. The block itself was not in good condition.  Now I have burned my gpu, motherboard and PSU not sure about the cpu I just hope its safe. Now I won't have any sort of warrant from asus as the gpu was dissembled to mount the water block neither in case of mobo cause it was because of water, I might by lucky enough to get a replacement from corsair as it was not the case that the liquid went into it. But shall I claim to EK because of there faulty product?

 

 

Sorry about that

 

Open a ticket on our website and they will be able to tell you if it's fine to RMA the block directly or if you have to go through Amazon.  Normally, you have to go through the reseller who sold you the block but since it's Amazon, it might be different.

 

Link for the ticket : https://ekwb.zendesk.com/hc/en-us/requests/new

[Rex5150]

i know jayztwocents on youtube deals with EK brand a lot in his videos. may try contacting him

[danyaldaniamed]

30 minutes ago, Rex5150 said:

i know jayztwocents on youtube deals with EK brand a lot in his videos. may try contacting him

I ll try, thanks