Microsoft is being annoying.

[owenhar1]

I have been with a support agent for an hour for something that could be easily solved by a windows product key and be left alone but obviously she won't do this and I'm kind of mad. If you can sypathaise with me or want to hear more just post down below.

[Trav_X]

I mean, they don't want to give out keys for free. What is the problem you are having?

[The Cat Petter]

I need a live feed now

[owenhar1]

Just now, Trav_X said:

I mean, they don't want to give out keys for free. What is the problem you are having?

I understand this completely but when i was resetting my computer a while ago during a simple erase everything it essentially bricked my computer and i had to use hp support assistant to reset my computer to windows 8 then get it back to windows 10 using the free update. Then i am now selling my computer and need to remove personal files and don't want a bricked computer again so I asked for a solution to the problem or compensation and i was given neither.

[owenhar1]

Ill copy down the email because she refused to help me further and ended the chat.

[GoodBytes]

I don't really understand you.

But, Windows 10 free upgrade offer keys is not transferable to another system.

If you are selling your system, no one cares about the OS (as long as the original Windows is installed, genuine and activated), they buy it for the system.

[owenhar1]

Just now, GoodBytes said:

I don't really understand you.

But, Windows 10 free upgrade offer keys is not transferable to another system.

I get that but there clear everything option literally bricked my computer and if i was not tech savvy i would have to pay some tech shop to fix my computer that was an easy fix for most tech savvy people.

[Guest]

Reinstall Windows 10?

[owenhar1]

As the email does not give me a log and I don't want to go through dreadful Microsoft Support again I guess you can'y see the logs but even after I explained that micrsofts operating system had bricked my computer and I wanted to get rid of personal dataa again but obviously didn't want to brick my computer again decided I would ask for help but got nothing but bad ideas and no response back to my request for compensation.

[owenhar1]

Just now, dexxterlab97 said:

Reinstall Windows 10?

Don't have enough money to buy a product key and using the remove everything option just bricks my computer and she suggested why don't you try again and I was like I don't have time anyways and she literally wanted to know if my computer bricked again.

[Guest]

Just now, owenhar1 said:

Don't have enough money to buy a product key and using the remove everything option just bricks my computer and she suggested why don't you try again and I was like I don't have time anyways and she literally wanted to know if my computer bricked again.

You can make a usb bootable windows 10 and install it new on the computer. Since your key is tied to mobo already. That way maybe?

[The Cat Petter]

this is from pc world:

" Ninety times (or at least 50, hard to say) out of 100, you can get back to a working machine by booting into Safe Mode, uninstalling the cumulative update, blocking it, then rebooting normally.... Once you’re in Safe Mode, follow the instructions in the section “Make sure your problem is the patch,” below, to uninstall the aberrant cumulative update. Then follow the instructions in the section “Break out of the endless update loop,” below, to make sure you aren’t tossed back into the fire. Reboot and you’ll be back in your previous version of Windows 10. " 

[ARikozuM]

1 minute ago, owenhar1 said:

Don't have enough money to buy a product key and using the remove everything option just bricks my computer and she suggested why don't you try again and I was like I don't have time anyways and she literally wanted to know if my computer bricked again.

You can get a key for $18.

[owenhar1]

Just now, dexxterlab97 said:

You can make a usb bootable windows 10 and install it new on the computer. Since your key is tied to mobo already. That way maybe?

Nah she even said it wouldn't work but if she couldn't even try and find a solution she may have been misinformed anyway. But the problem stands if my product key does not indeed have windows 10 tied to it then im stuck in windows 8 again.

[The Cat Petter]

Have you read this? http://www.pcworld.com/article/3113585/windows/how-to-repair-windows-master-boot-record-and-fix-your-bricked-pc.html

 

[Guest]

Just now, owenhar1 said:

Nah she even said it wouldn't work but if she couldn't even try and find a solution she may have been misinformed anyway. But the problem stands if my product key does not indeed have windows 10 tied to it then im stuck in windows 8 again.

What windows are you in right now. 

[owenhar1]

Just now, The Cat Petter said:

Have you read this? http://www.pcworld.com/article/3113585/windows/how-to-repair-windows-master-boot-record-and-fix-your-bricked-pc.html

 

Seems promising but if it doesn't work I'll be stuck bricked or having to go back to windows 8 and I don't think I had malware on my computer as I am very cautious about malicious download and i am careful about the websites I use and trust.

[owenhar1]

2 minutes ago, dexxterlab97 said:

What windows are you in right now. 

I am in Windows 10 currently as when my computer was previously bricked It was still in the free upgrade zone so i just did the free upgrade again.

[The Cat Petter]

1 minute ago, owenhar1 said:

Seems promising but if it doesn't work I'll be stuck bricked or having to go back to windows 8 and I don't think I had malware on my computer as I am very cautious about malicious download and i am careful about the websites I use and trust.

Well good luck man

[owenhar1]

4 minutes ago, ARikozuM said:

You can get a key for $18.

I would prefer buying from microsoft and know that I am buying a reputable product and making sure I pay fully for Windows 10.

 

[owenhar1]

Thanks for the suggestion but I would like to ask if I should even try asking microsoft again or just stick to something that at least I don't have to deal with people that can't do almost anything about it.

[kirashi]

34 minutes ago, owenhar1 said:

As the email does not give me a log and I don't want to go through dreadful Microsoft Support again I guess you can'y see the logs but even after I explained that micrsofts operating system had bricked my computer and I wanted to get rid of personal dataa again but obviously didn't want to brick my computer again decided I would ask for help but got nothing but bad ideas and no response back to my request for compensation.

 

32 minutes ago, owenhar1 said:

Don't have enough money to buy a product key and using the remove everything option just bricks my computer and she suggested why don't you try again and I was like I don't have time anyways and she literally wanted to know if my computer bricked again.

 

 

30 minutes ago, ARikozuM said:

You can get a key for $18.

1) You cannot brick a device more than once. Bricking a device means turning it into a brick in the sense that it no longer functions at all. This just sounds like a software problem. If your PC was actually bricked, the motherboard would not pass its' POST stage.

 

2/3) You don't need any money to buy a product key - it's embedded in the BIOS for whatever OS came with your PC originally.

 

 

Here's your solution: Since you're selling the PC anyway, acquire a Windows installation DVD or create a recovery USB from another PC.

 

If you did upgrade to Windows 10 successfully and your computer was connected to the internet at the time, it will have automagically activated your motherboard with Windows 10. This means you can simply reinstall the same Windows 10 Home edition again without entering a product key, and it will reactivate automagically once connected to the internet.

 

If the upgrade didn't work correctly, or failed to activate for some reason, you'll still be able to reinstall Windows 8 or Windows 8.1 (whichever one originally came with the PC) and it will automagically activate using the embedded key from your motherboard BIOS during installation.

 

Don't hesitate to ask if you have any other questions.

[BlueThroat]

I have some experience with having to manage multiple Windows 10 installs on different systems/switching to new systems/owning multiple copies of Windows 10.

 

*Take all info with a grain of salt, I'm not an expert and Microsoft might have changed licensing procedures since I had to deal with similar issues*

 

TLDR:

 

Get new system-> Install Windows 10 from ISO-> Sign in with Microsoft Account and validate new machine-> Copy data from old system-> Old system's Windows 10 install will prompt for activation-> Restore old system to Windows 8 and Sell.

 

The explanation:

 

Your Windows 10 installation is associated with your hotmail/live/microsoft account as long as you signed in and confirmed your ownership. You should be able to find a list of your owned Windows licenses in you Microsoft account online along with the name of the system it's installed on.

 

Once you've confirmed your ownership from the list, you can download an ISO file for Windows 10 and create a bootable CD/usb for a fresh install. Once you install the OS on the new system, just sign into your microsoft account and it will prompt you to validate the new machine and invalidate the old one (this process will probably happen during installation if the system is connected to the internet. The same will reflect on the aforementioned list in your account online.

 

At this point, if you switch on the old system, Windows 10 will prompt you to sign in & validate or buy activation for that system (because your license now recognizes the new system and not this one). You can simply copy your data and move it to your new system (ideally you should have copied your data to an external drive before activating the new system just in case) and reset the old one to the OEM Windows 8 install to sell it as a fresh package.

 

Your Windows 8 install would have been an OEM version which means it is not tied to you, it is associated with the machine from it's factory install i.e. no key is required. You do not own that copy of windows, you own the machine that has the OS pre-installed. Slight but significant difference. 

 

Your copy of windows 10 via the upgrade however is owned by you i.e. you (hotmail/live/microsoft account) are the registered owner of a copy of Windows 10 and are entitled to all future iterations and updates to the OS. You can install this copy on any single system at a time. Activating a new system will deactivate the old one automatically since you only own a single copy/install.

 

Hope this helps.

 

Grats on the new system

[Atlantean]

Tying your Windows 10 license to your Microsoft Account means you won't be able to sell your PC without giving up that license.

You can start your laptop, access its BIOS (on a Hp laptop, spam the F11 key when rebooting), and see if there is a recovery partition created by the manufacturer that you can use to reinstall Windows 8. Usually, you just need to boot into that partition and follow instructions.

If that partition has been eliminated though, you're pretty much screwed.

Or, if you didn't tie your PC to your Microsoft Account, clone your current hard drive (bit-by-bit), and try resetting the PC through Windows 10's integrated tool. And if you did tie it, then, dissociate your Microsoft account with that license after the reset... and see what happens.

[Delicieuxz]

On 07/09/2016 at 7:46 PM, GoodBytes said:

I don't really understand you.

But, Windows 10 free upgrade offer keys is not transferable to another system.

If you are selling your system, no one cares about the OS (as long as the original Windows is installed, genuine and activated), they buy it for the system.

It was said that the upgrade licenses would be of the same kind they were upgraded from: OEM to OEM, retail to retail. So, a retail Win 7 or 8 key that was upgraded will retain transferability.

 

I'm not sure what the OP is struggling with, though. If they just want to have Windows 10 set up so they can sell it with a clean OS, then they just need to do a normal installation. They don't need to buy a new Windows 10 license.

 

OP, it sounds like you just don't know how to format your drive and reinstall Windows. If you tried deleting everything in your PC by selecting all the folders in Control Panel, and delete them all, then that would eventually "brick" your OS installation, once needed system files were not there anymore. The proper way to clean your system would be to either do a system reset: http://www.laptopmag.com/articles/reset-windows-10-pc

... or, to format the hard drive after booting into the Windows 10 installer, by using a Windows 10 installation media.

 

You don't need another Windows 10 license to reinstall Windows 10 on that system, because it is already associated with Windows 10 on Microsoft's servers, and will be recognized as authorized for Windows 10 when you install it. So, all you need to do is normally install Windows 10.

 

You can download Windows 10 from here: https://www.microsoft.com/en-ca/software-download/windows10

And then either burn it to a DVD, or make a USB installer of the download.

 

If you don't know how to install Windows 10 from installation media (DVD or USB), then I guess ask here, or look up a video on YouTube.