"Windows detected a hard disk problem"

[TheSportkid24]

Hi all, I haven't visited the forum in some time now, but I come back in need of some assistance. Recently, my computer has been blue screening more frequently and I believe one of my hard drives is to blame. I first thought it could perhaps be a thermal issue, but after I set custom profiles for my fans, that was deemed to not be the issue. Then, I thought perhaps the issue was for certain applications or software, but I have yet to find a correlation. Now earlier today, there was a windows popup (I'm using Windows 7 still) saying "Windows detected a hard disk problem. Back up your files immediately to prevent information loss, and then contact the computer manufacturer to determine if you need to repair or replace the disk". At this point, I am at a loss for what to do. My system has two hard drives: a Samsung 840 Evo 250GB SSD which I use as a boot drive and other important applications and there is a Western Digital 3TB mass storage drive for everything else. The details say the issue is with the WD 3TB drive, but every time I try to back up the drive to my external portable hard drive, the computer crashes at some point during the back up and there's nothing I can do but start over, only for it to crash again. 
Any help is much appreciated

Thanks

[LabRat]

windows scandisc and repair options............. start/computer/right click C drive/properties/tools............

 

and you can get a tool from WD website for the disc drive..... I would do the windows thing.

 

you have a W7 recovery disc made up ?.........

[Electronics Wizardy]

Click show details. Its probably the 3tb hdd. This is from bad smart data.

[Mighty_Miro_WD]

Hi @TheSportkid24!

 

I'm sorry to hear about the issues you're having with the HDD, I know this could be a terrible experience...

 

What I'd suggest first is to try move your data in another way - via Linux Live CD. In order to do that just follow these steps:

• Download/burn the ISO image to a CD or USB.
• Change the boot order to the media you burned the Linux on.
• Once it loads, you could try and mount the drive (or if Linux can read it, it will mount by itself) and see if it is recognized. In case it is - transfer the data.

You can check this Ubuntu KB article for more information if you want:
https://help.ubuntu.com/community/LiveCD

 

Once the data is safely removed and baked up on another location run a test on the drive with Data Lifeguard Diagnostics and see what the condition of the HDD is. If you want you can run an extended test in this situation because the software will try to automatically fix anything wrong it finds, but do have in mind that since the drive is 3TB this test could take some time. Here's a link where you can download the software from:

http://products.wdc.com/support/kb.ashx?id=R0PkbE

 

Hope this helps and let me know how it went.

[TheSportkid24]

22 hours ago, Mighty_Miro_WD said:

Hi @TheSportkid24!

 

I'm sorry to hear about the issues you're having with the HDD, I know this could be a terrible experience...

 

What I'd suggest first is to try move your data in another way - via Linux Live CD. In order to do that just follow these steps:

• Download/burn the ISO image to a CD or USB.
• Change the boot order to the media you burned the Linux on.
• Once it loads, you could try and mount the drive (or if Linux can read it, it will mount by itself) and see if it is recognized. In case it is - transfer the data.

You can check this Ubuntu KB article for more information if you want:
https://help.ubuntu.com/community/LiveCD

 

Once the data is safely removed and baked up on another location run a test on the drive with Data Lifeguard Diagnostics and see what the condition of the HDD is. If you want you can run an extended test in this situation because the software will try to automatically fix anything wrong it finds, but do have in mind that since the drive is 3TB this test could take some time. Here's a link where you can download the software from:

http://products.wdc.com/support/kb.ashx?id=R0PkbE

 

Hope this helps and let me know how it went.

Thanks so much for the suggestion. I will try that shortly