Friends PC won't turn on. [URGENT]

[Clubconsoles]

My friend was launching roblox and his pc randomly shut off and would not turn on. He needs help on how to fix it.

 

Thanks.

[duncanbullet]

Have him check the power supply, are there any fans/noises being made when he hits the start button, is the green light lit on the back indicating power is being fed to the power supply,. 

[samcool55]

take out the power plug, wait, plug it back in and try again.

If that doesn't work, do it again, and remove cmos battery this time too (place it back after waiting 30 seconds with power unplugged).

If that also doesn't work, we might have a big problem.

[Hackentosher]

Is this a prebuilt, custom, or laptop? 

[Clubconsoles]

Just now, duncanbullet said:

Have him check the power supply, are there any fans/noises being made when he hits the start button, is the green light lit on the back indicating power is being fed to the power supply,. 

No green light. He when he tried to turn it on again it and he said the fan made wired noises for a second and now it is completely dead.

[Clubconsoles]

1 minute ago, Hackentosher said:

Is this a prebuilt, custom, or laptop? 

Laptop.

[duncanbullet]

sounds like the power supply is dead, is this a custom pc or a prebuilt. 

[Clubconsoles]

2 minutes ago, samcool55 said:

take out the power plug, wait, plug it back in and try again.

If that doesn't work, do it again, and remove cmos battery this time too (place it back after waiting 30 seconds with power unplugged).

If that also doesn't work, we might have a big problem.

He doesn't know what a CMOS battery is. He is not good at taking things apart.

Tried what you said and nothing.

[Clubconsoles]

1 minute ago, duncanbullet said:

sounds like the power supply is dead, is this a custom pc or a prebuilt. 

Laptop.

[Hackentosher]

1 minute ago, Clubconsoles said:

Laptop.

Oh fuck. That makes this a bit more complicated. Okay, first thing to check, is the battery connected properly? Is the battery dead? Has he tried with the charger connected?

[duncanbullet]

Just now, Clubconsoles said:

Laptop.

have him take the battery out and plug in the power cable with the battery out. 

[Clubconsoles]

Just now, Hackentosher said:

Oh fuck. That makes this a bit more complicated. Okay, first thing to check, is the battery connected properly? Is the battery dead? Has he tried with the charger connected?

He always has the charger connected. We tried removing the battery.

[samcool55]

Just now, Clubconsoles said:

Laptop.

Yea that will make things a lot more difficult.

CMOS battery is with some laptops completely hidden so disassembly to a far degree is sometimes required.

The best thing i can say then is to take out the charger, take out the battery, wait, plug power in (leave battery out) and try again.

If you can take the battery out of course. 

[Clubconsoles]

1 minute ago, samcool55 said:

Yea that will make things a lot more difficult.

CMOS battery is with some laptops completely hidden so disassembly to a far degree is sometimes required.

The best thing i can say then is to take out the charger, take out the battery, wait, plug power in (leave battery out) and try again.

If you can take the battery out of course. 

Tried that. Still nothing.

[Hackentosher]

1 minute ago, Clubconsoles said:

He always has the charger connected. We tried removing the battery.

And none of the fans are turning on? Has he dropped this thing recently or moved it around while the computer was on and the lid was open?

 

If it's acting like a brick and the power button does nothing, I think you should try resetting the CMOS as @samcool55 suggested, but if you can turn it on, see if you can get into the BIOS.

[Hackentosher]

1 minute ago, Clubconsoles said:

Tried that. Still nothing.

you took it apart and reset the CMOS??? 

[Clubconsoles]

Just now, Hackentosher said:

And none of the fans are turning on? Has he dropped this thing recently or moved it around while the computer was on and the lid was open?

 

If it's acting like a brick and the power button does nothing, I think you should try resetting the CMOS as @samcool55 suggested, but if you can turn it on, see if you can get into the BIOS.

Nope. he hasn't done any of those. Cant even get to the bios. Not even a power light.

[samcool55]

1 minute ago, Clubconsoles said:

Tried that. Still nothing.

If he still has warranty, RMA it, if it's not, then it's time to take out the screwdriver.

If he has never done it before, DON'T let him do it on it's own! won't end well!

Let someone take it apart that knows what he/she is doing and the necessary work.

[Clubconsoles]

1 minute ago, Hackentosher said:

you took it apart and reset the CMOS??? 

I can't. I will have to wait for my friend to send it to me tomorrow afternoon. He doesn't know how to take apart a computer and he will probably mess it up more.

[Clubconsoles]

3 minutes ago, Hackentosher said:

And none of the fans are turning on? Has he dropped this thing recently or moved it around while the computer was on and the lid was open?

 

If it's acting like a brick and the power button does nothing, I think you should try resetting the CMOS as @samcool55 suggested, but if you can turn it on, see if you can get into the BIOS.

Update: When he unplugs it and plugs it back in it lights up to say it is charging and a few seconds later it turns off.

[Hackentosher]

1 minute ago, Clubconsoles said:

I can't. I will have to wait for my friend to send it to me tomorrow afternoon. He doesn't know how to take apart a computer and he will probably mess it up more.

If it's acting like a paper weight, I would think the motherboard is toast, but see what you can find if you take it apart.

[Clubconsoles]

1 minute ago, Hackentosher said:

If it's acting like a paper weight, I would think the motherboard is toast, but see what you can find if you take it apart.

It was a loose charger cable. It has been fixed now.

[ChrisCross]

so 3 things could have happened. 

1. battery and charger died at the same time

2. some with the internal power delivery has gone wrong (could lead to 1.)

3. something has gone really wrong with mobo or cpu. if that is the case that laptop is financially dead. 

 

in any of thise cases i would go to a pc shop for a more extensive diagnose. 

[Djole123]

The only thing you can do is go to a repair shop.

Doing DIY repairs on laptops nowadays is quite difficult, and you can easily break some cables, which can just make even more trouble.

[Julian5]

1 minute ago, Clubconsoles said:

It was a loose charger cable. It has been fixed now.

Nice one