Cooler Master RMA experience was great

[suchamoneypit]

So I recently RMA'd my PSU (it was actually in error, long story) and I just had to mention my experience with Cooler Master support.

 

It was fantastic. The only RMA I have done other than this was 2 times with my GPU through MSI, and Cooler Master's support makes MSI an embarrassment in terms of customer support. I went on cooler master's site, first registered my PSU, and when submitting my RMA, it allowed me to auto-fill all info relating to my PSU (warranty, serial number, model, purchase date). My RMA was accepted within 24 hours. I had difficulties finding the RMA form I needed to print (it wasn't obvious) so I contacted live chat, at an awkward time (like 9:30 p.m EST, I was surprised they were online) and got help within 30 seconds, and within 45 seconds I was greeted with a hello and an apology for the thought-to-be-faulty PSU and a link to the RMA form I couldn't find a link to. I made a suggestion to have the form sent to you in the RMA accepted confirmation email (MSI does do that) so you don't have to find it on their website, and was told my idea was pretty good and was forwarded to IT.

 

Fast forward a week, I discovered it was not my PSU through indirect means (again long story, look at my posts). I contacted live chat again, and when talking it auto-filled all relevant info by automatically finding my current RMA (not having to re-find and type the serial number and various info was very nice, with MSI I was constantly filling out repetitive forms when dealing with support). Again, within 30 seconds (and at like 9:00 pm EST) I was connected, and within 60 seconds I was told the US RMA department is closed but he left a note on my RMA, and I was done with support. It took me 2 minutes from sitting down at my desk to having the issue handled (with MSI it was days and days of back and forth emails). Within 24 hours I got a email from the US RMA dept saying my note was received and they would be shipping the PSU back when they got it, the next day I got notified they got my PSU and that same afternoon it was shipped back and I got my tracking number.

 

Just thought my experience was definitely praise-worthy, amazon-support level quality. I was really impressed, good job Cooler Master.

[mikat]

yup, for the 2 times i dealt with cm support they were great

[Curufinwe_wins]

MSI: Still light-years better than Asus and Asrock support...

 

Oh, you should (although not really, shit breaking sucks) try Crucial's support department. Truly phenomenal.

[david31160]

Unlike this: 

https://linustechtips.com/main/topic/590965-my-horrible-experience-with-corsair-customer-service

 

[Dredgy]

24 minutes ago, david31160 said:

Unlike this: 

https://linustechtips.com/main/topic/590965-my-horrible-experience-with-corsair-customer-service

 

 

That's just an entitled idiot of a customer, no major issue with support.

 

Most companies these days are pretty good, the worst I've had recently (minus one very, very horrible experience with Asus 18 months ago) is having to wait a few days for an initial response.

[thekeemo]

I have a thread for this please submit your experience to it! 

 

[trag1c]

3 hours ago, david31160 said:

Unlike this: 

https://linustechtips.com/main/topic/590965-my-horrible-experience-with-corsair-customer-service

 

I have had a fantastic experiences with corsair RMA. The only thing i dont like about corsiar is the fact the 900d has the build quality of a plywood box.