NZXT Customer service

[Kyundere]

Hey all, I'm just here to gripe about my experience with customer service. So about a month ago, i contacted NZXT because i accidentally broke my front audio jacks. One day later they respond, saying they'll send me the parts free of charge. Cool. And then i wait about a week, and I get a response, apologizing for the delayed response, so they tell me " My apologies for my late response. Please allow us to process and ship this within 1 - 7 business days. Tracking number will be updated back here once it's available to me. Thanks again for your patience and feel free to contact me if there's anything else I can assist you with. " That was on January 18th. It is now February 8th, and I have not gotten a response about the status of the parts, nor have i received the parts. Has anyone else had any problems with their customer support?

[Jade]

Have you tried.... contacting them back, as per what they said, rather than just waiting for them to say something?

[Kyundere]

1 minute ago, Jade said:

Have you tried.... contacting them back, as per what they said, rather than just waiting for them to say something?

I've tried! 3 Times!

[Dan Q]

No. I thought they were quite efficient compared to other companies, when i had problems with the included fans they were quick to ship me out some new ones. Arrived within 12 days. From La to Uk in less than 2 weeks  and over  Christmas too. Like @Jade said try contacting them again. Failing that open a new ticket 

[Kyundere]

1 minute ago, Dan Q said:

No. I thought they were quite efficient compared to other companies, when i had problems with the included fans they were quick to ship me out some new ones. Arrived within 12 days. From La to Uk in less than 2 weeks  and over  Christmas too. Like @Jade said try contacting them again. Failing that open a new ticket 

I emailed them twice and i submitted a new ticket two or so days ago

[Jamdude]

I've had a lot of contact with NZXT and their customer service is great.  That's an unusually quick delivery time though considering most of their parts ship from somewhere in the EU.

[Dan Q]

@Kyundere Try tweeting at them. Companies are usually quick to respond when you contact them on twitter. Just tell them whats happend. Sorry i cant offer better advice

[Nup]

They are very slow, but they're helpful and get things to where they need to be. 

 

Had a DOA cooler and they sent over a new one, took a good few months. But they let me keep the old one, they have no EU base so if you're in Europe it could be the reason why they are slow. 

[WoodenMarker]

5 hours ago, Nup said:

They are very slow, but they're helpful and get things to where they need to be. 

Ditto, my S340 side panel just arrived from them today after two weeks. 

[Kyundere]

2 days later. Still NO response on anything. no response to my new ticket, no response to the tweet, no emails, nothing. I Guess im SOL