BT or Sky

[oliverjrose99]

BT or Sky

We moved into a new house which was recently built. We can't get Virgin media right now so it has to be BT or Sky. Both give the same speeds and we live relatively close to the exchange. I wanted to know how peoples experience with either have been. How reliable the connection has been, etc.

Thanks

[CydiaDash]

We've got BT here, no major problems I can think of in the nearly 4 years we've been using them. Stable speeds and all.

[beach_boy98]

Don't get sky. Took forever to get to our speed.

[KieranFretwell]

Had BT for years, always had good speed no problems. I too can't get virgin media at the moment either or i would have 200mb/s down rn. 

[SeanAngelo]

BT or Sky

We moved into a new house which was recently built. We can't get Virgin media right now so it has to be BT or Sky. Both give the same speeds and we live relatively close to the exchange. I wanted to know how peoples experience with either have been. How reliable the connection has been, etc.

Thanks

BT. We were with BT for around 2 years before we moved to Virgin and we had no problem with them.

[Guest]

I can't speak for either as I'm a Virgin customer and have been since NTL, but I do have a friend who's with Sky and he's always complaining of drop-outs/connection issues/speed issues.

[oliverjrose99]

I can't speak for either as I'm a Virgin customer and have been since NTL, but I do have a friend who's with Sky and he's always complaining of drop-outs/connection issues/speed issues.

Same. We had been with them since NTL. They are the only company to offer speeds over 20mbps and don't require a phone line.

[oliverjrose99]

We've got BT here, no major problems I can think of in the nearly 4 years we've been using them. Stable speeds and all.

 

 

Had BT for years, always had good speed no problems. I too can't get virgin media at the moment either or i would have 200mb/s down rn. 

 

 

BT. We were with BT for around 2 years before we moved to Virgin and we had no problem with them.

 

Great. We will go with BT then.

[CydiaDash]

Great. We will go with BT then.

BT Master Race?

[atrash]

I've only used BT for a year but so far, not a single drop in connections at all. The router they provided is quite decent in quality and speed IMO.

[Altecice]

Don't get sky. Took forever to get to our speed.

 

The thing about Sky is it requires a period of modulation time to get full speeds.

 

Had BT for years, always had good speed no problems. I too can't get virgin media at the moment either or i would have 200mb/s down rn. 

 

What they dont tell you is that you will only get the 200 down IF your exchange has had 'the upgrade'. If it hasn't then back to 152 for you.

[oliverjrose99]

BT Master Race?

 

I want to be Virgin Media master race but they have taken ages to even email me back.

[Mattyd7829]

I have just changed over to sky because of a special offer, BT messed me around with my order, took 2 months from ordering to get it installed, then one of their engineers cut us off at the connection box by mistake. Speeds with both have been fine for the most part though. My broadband with BT gave me about 17-18mbps and my sky fibre (lower tier) is giving me 37-38mbps.

[oliverjrose99]

What they dont tell you is that you will only get the 200 down IF your exchange has had 'the upgrade'. If it hasn't then back to 152 for you.

 

Even then it's a big jump compared to a max of 20 mbps. Plus its a more reliable connection and you don't need a land line.

[ColonelPanic]

We moved our broadband from Sky over to BT after we chucked out our Satellite TV service (it was over £100 p/m for the phone TV and adsl broadband together).
Upgraded to BT Infinity and got a BT Vision box as part of the process. The broadband is great, 38MB/s all day and all night, don't think we've ever had any down time. The Vision box is a bit crap, but it mainly gets used as a PVR anyway, and they chucked BT Sport in for free (Swiss league football FTW).

[Nuluvius]

Oh dear poor you... well in a word then you are quite simply fucked. I don't use the term lightly either:

 

With BT you had better hope that nothing goes wrong... ever. Because if it does you will be facing well over a week accumulative time spent on the phone to a call centre in the middle of an Indian slum trying to explain your story over and over and over and achieving absolutely nothing. When you do finally manage to get an engineer to visit they will often either not bother to even turn up or when they do they will cause more problems and damage than what you had originally. If you are lucky they may find the fault and refuse to climb the pole to fix it, if you are unlucky you'll get landed with a bill and have a long drawn out fight to prove that it's not your responsibility.

 

With Sky you can at least talk to customer service that can hold a minimal conversation in English; albeit once again being as useful as a chocolate fire guard since they then have to negotiate with BT because they ultimately hold the monopoly. Oh and if you want to use your own equipment and not that piece of shit busy box that they send you then you'll need to hack it since they use MER and the MAC address of their router plus a hard coded username and password to authenticate.

 

To be honest all the alternatives are equally as shit... it's a sad sad country that we live in for technology unfortunately.

[spyder]

At the moment I'm with Virgin (200mbps soon Feb 2016) but used to be with Sky at both my old house and new till switch over. Sky fibre unlimited is nothing special. The speed I was getting down would be either 25 or 30 with poor upload speeds. Their router is utter trash, uses components which are already outdated by years when they release them to the sky customers. I don't even think they have ac support now. Better off going with BT since virgin isn't available for your area yet.

[Benji_w]

BT or Sky

We moved into a new house which was recently built. We can't get Virgin media right now so it has to be BT or Sky. Both give the same speeds and we live relatively close to the exchange. I wanted to know how peoples experience with either have been. How reliable the connection has been, etc.

Thanks

 

Virgin, BT have shit customer service, Sky.... Don't even bother seriously, I've never had so many issues and no customer support in all my life this bad...

[Benji_w]

I want to be Virgin Media master race but they have taken ages to even email me back.

 

I can tweet to virgin media and they get back to me in 5 mins, We rent a flat and we've spoken on the phone to them, they need roughly 1/3 of a street to fit fiber so we're pushing our building management to help us get fibre in.

[oliverjrose99]

I can tweet to virgin media and they get back to me in 5 mins, We rent a flat and we've spoken on the phone to them, they need roughly 1/3 of a street to fit fiber so we're pushing our building management to help us get fibre in.

That would be great. All I need is an engineer to see if they can put the cable in.

[oliverjrose99]

Snip

It is available though. There's just no cable into my house but other people have it just down the road. All I need is an engineer to look at it and possibly run the cable.

[oliverjrose99]

--snip--

Well fuck. You would think being the company that pretty much services all of the phone lines and exchanges they would have engineers that can do a good job and customer service which is some what helpfull.

[Sir Asvald]

BT or Sky

We moved into a new house which was recently built. We can't get Virgin media right now so it has to be BT or Sky. Both give the same speeds and we live relatively close to the exchange. I wanted to know how peoples experience with either have been. How reliable the connection has been, etc.

Thanks

Well. It depends on the actual speeds you'll get or how far you're from the green box or exchange. Sky it crap. I've got it at my place in Birmingham, it drops connections quite often. BT is the best option for you. Also, quick question. Are you the type of person that want's to download quick or doesn't mind having good-ish speeds?

 

Virgin Media could be a good one. I'm at London now, at my parents house, they've got VM. This is the speeds:

 

EDIT: read that you can't get VM. 

[Nuluvius]

Well fuck. You would think being the company that pretty much services all of the phone lines and exchanges they would have engineers that can do a good job and customer service which is some what helpfull.

 

Well you would... but as with anything in the service sector (i.e. NHS & police) they are severely overstretched, under resourced and lagging far behind in terms of equipment/technology. They simply don't have the resources to support the weight of their own infrastructure.

[oliverjrose99]

Well. It depends on the actual speeds you'll get or how far you're from the green box or exchange. Sky it crap. I've got it at my place in Birmingham, it drops connections quite often. BT is the best option for you. Also, quick question. Are you the type of person that want's to download quick or doesn't mind having good-ish speeds?

Virgin Media could be a good one. I'm at London now, at my parents house, they've got VM. This is the speeds:

EDIT: read that you can't get VM.

I live quite close to the green box and the exchange is less than a mile away. I want to download quick and want sustainable speeds because of all the totally legal things I download.