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Koobface

af92507
By af92507
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Ok thank you guys so much, I you guys are a life saver.

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I am just getting in to the more technical aspect of computers and was informed by AT&T tech support that my network was infected with the Koobface worm. The guy tried to get me to pay 200 dollars to remove this remotely. How can I tell if he was just trying to scare me in to buying something I didn't need/remove it from my PC and Mac? I check my program manager on the PC and have nothing running that shouldn't be running in processes or applications. Also would running a torrent browser on my Mac show that my internet connection was unsecured? 

 

thank you for your help

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I am just getting in to the more technical aspect of computers and was informed by AT&T tech support that my network was infected with the Koobface worm. The guy tried to get me to pay 200 dollars to remove this remotely. How can I tell if he was just trying to scare me in to buying something I didn't need/remove it from my PC and Mac? I check my program manager on the PC and have nothing running that shouldn't be running in processes or applications. Also would running a torrent browser on my Mac show that my internet connection was unsecured? 

 

thank you for your help

download malwarebytes first off if you don't have it

second u sure you called att?

http://en.wikipedia.org/wiki/Koobface

have you noticed any symptoms /\

have not seen this name since 2013 lol. usure its legit?

 

 

 

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Are you sure it was an actual guy from AT&T and not someone trying to scam you or gain access to your network?

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it's a scam. just get malwarebytes and do a scan if you're worried. 

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No my wife got a BS number, I am glad I know a little something about computers otherwise I would have fallen for their scare tactics. It was a number for Click4Support LLC, since they had access to my Mac/network what should I do? The computer that they got access to is now off the Wifi and shut down.

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Well, off any wifi/network will keep it from being in the botnet. 

 

But, honestly, nuke the thing. Reinstall a full copy of Windows. 

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Ok thank you guys so much, I you guys are a life saver.

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