Thermaltake PSU warranty power surge?

[HeyKitty]

I have a thermaltake TR2 700w PSU  Link to exact product ordered: http://www.newegg.com/Product/Product.aspx?Item=N82E16817153167

 

It says 5 year warranty. bought it 13 months ago.  It just failed. events that took place:

 

night before, light gaming.

early morning a transformer box popped and the power blinked.

this morning it started up (heard fans and disks moving) then shut down.  So I opened the case, jiggled the wires and tried again and it worked! all I used was social media/internet radio.

this afternoon, it was turned off, and then I got back to it 30 or so minutes later and it did the same rev up and shutdown, but this time it didnt start...

 

I tried the paperclip on the green 16 wire and black 17 wire to no luck.  So I believe the transformer fried it? I never overheated any part, never OC, room stayed cool well ventilated, low amount of dust.

 

Would it still be under warranty?

[thekeemo]

I dont think they can tell

[,,,,,,,,,,,,,,,,,,,,,,,,,,]

Yes it should be, go talk to them.

You didn't cause this on purpose.

 

EDIT: Holy balls, that was my first PSU i bought. Exact same one, it was dying when I ran SLI on it.

[Aniallation]

Would it still be under warranty?

http://support.thermaltakeusa.com/Support_warranty.aspx

 

The warranty does not cover any events including but not limited to: 

· blablabla

· Any unsuitable environment or use of the product in Thermaltake's opinion. 

 

No harm in asking them for an RMA.

[GeneralBear]

i tired retiruning my 600w tr2 for rma they wanted 30$ for shipping to rma it so i basicly tossed it was its a 40$ psu

[QueenDemetria]

Would it still be under warranty?

You could play dumb and say "It just stopped working", lol.

[HeyKitty]

 

 

Customer Support / eRMA Service

Thermaltake strongly propose user review all the possible solutions in FAQ section before requesting a

In Europe
For processing on RMA goods within warranty period efficiently, please follow below rules,

<Request for whole unit>
Please have your defective item with its purchase receipt return to your purchase place/store (dealer or reseller) for replacement locally.

<Request for component>
Please contact Thermaltake Customer Support Center (Europe) for further instruction and help. You are responsible for the component and shipping fee of claim out of warranty product.

Thermaltake reserves all rights for approval of your RMA case claim.
For more information regarding to Thermaltake product warranty, please visit the Warranty Policy site.

 

 

 

 

 

I bought off Newegg so I guess I'd fall under the "request for component" which is I pay for shipping?

[GeneralBear]

 

 

 

 

 

 

I bought off Newegg so I guess I'd fall under the "request for component" which is I pay for shipping?

 

yep sadly

[HeyKitty]

I went ahead and bought http://www.amazon.com/gp/product/B00DGHKK7M/ref=od_aui_detailpages00?ie=UTF8&psc=1

 

thanks for the help everyone.