New 980 Not Working :/

[Znowing]

Hi, Today i received my new 980 reference from Gigabyte and it is not working, i deleted previous drivers (i had a 770) and i have tried it in more than one PCI slot so i dont think it is that problem. 

I currently have an i7 3770k and 16gb of ram in a 750d but i dont really think that i relevant. I had exactly the same problem with the 770 when i first installed it but i took it to a computer shop and they fixed it for me

but they are closed tomorrow so i cannot ask how they fixed it. Any help will be greatly appreciated,

Thanks,

George

[elan2468]

Hi, Today i received my new 980 reference from Gigabyte and it is not working, i deleted previous drivers (i had a 770) and i have tried it in more than one PCI slot so i dont think it is that problem. 

I currently have an i7 3770k and 16gb of ram in a 750d but i dont really think that i relevant. I had exactly the same problem with the 770 when i first installed it but i took it to a computer shop and they fixed it for me

but they are closed tomorrow so i cannot ask how they fixed it. Any help will be greatly appreciated,

Thanks,

George

did you plug in the power and install new drivers?

[Znowing]

Yes i did

[Enderman]

If the computer shop told you how they fixed it then they would no longer have any customers

[Znowing]

Unfortunately yes, Another reason to come here

[TheMcSame]

 Gigabyte 

Well there's the problem.

 

 

Seriously though, contact Gigabyte and see what they can do for you, the manufacturer can do more about their own product than any computer shop will.

[Znowing]

So anyone got any idea? My PSU is definitely powerful enough

[Znowing]

i have contacted nvidia directly and no help there

[Cheddle]

Boot from onboard, open windows and see if device manager can see the attached card.

[-rascal-]

What power supply are you using?

That's one of the most important factors...

 

What motherboard you are using?

That would be useful as well...as some motherboards have a feature to detect RAM / Graphics Card / etc.

 

What Operating System are you using?

Windows 7? 8? 8.1? 32-bit? 64-bit?

• Ensure the card is installed in the PCI-E X16 slot properly, and properly secured at the PCI expansion slots from the computer case. The card should not sag....by much (if any)
• Make sure both the PCI-E 6-pin power connections are connected, and connected properly.
• Make sure your monitor cable is connected to the back of the graphics card, and NOT the to the motherboard's rear I/O.
• Check to see if the BIOS is set to use the discrete graphics card, and not the on-board graphics...("Auto" settings works too).
• Install the latest stable drivers directly from NVidia's website.

If the computer shop was able to fix it, it should be something rather simple (in most situations).

[Znowing]

I have a RM850 and a z77 Extreme6, The card is not visible in device manager or BIOS

[Znowing]

And i have the most recent BIOS update

[-rascal-]

I have a RM850 and a z77 Extreme6, The card is not visible in device manager or BIOS

 

Wait, so you are using the onboard graphics then?

Because...how are you able to see anything on your monitor if the card isn't detected / doesn't work...

 

Just to add, make sure none of the cable connections on the PSU end didn't get loose while you were fiddling around in the system

[Znowing]

yes, to get anything on the screen i have to use onboard

[-rascal-]

 

• Ensure the card is installed in the PCI-E X16 slot properly, and properly secured at the PCI expansion slots from the computer case. The card should not sag....by much (if any)
• Make sure both the PCI-E 6-pin power connections are connected, and connected properly.
• Install the latest stable drivers directly from NVidia's website.
• Make sure none of the cable connections on the PSU end didn't get loose while you were fiddling around in the system

 

Do this first.

I'm hoping it's not a defective card, but saying you had a similar issue with your GTX 770, it's not likely but still probable.

[Znowing]

ok, i have tried moving it to a different PCI slot and it is all screwed and plugged in fine, i cannot download the drivers as it does not detect the card (when im using on board)w

[Hemanse]

Have you updated the motherboard bios? I mean even without drivers the card should stilm be detected.

[Znowing]

i think i did but i will try again

[Znowing]

OK, i moved the card back into the top PCI slot and now it works, I dont know what the original issue was but im glad that its solved, Thanks for all the help guys :3

[PaulKolby]

OK, i moved the card back into the top PCI slot and now it works, I dont know what the original issue was but im glad that its solved, Thanks for all the help guys :3

glad to see ur computer fixed