RX570 Games crashing

[thegkevin]

RX570 8GB msi armor oc edition

 

I am having AMD Error - AMD driver timeout has occurred 

This happens in the middle of a game (Fornite, FiveM)

 

Sometimes completely crashing my PC or just the game and I am still able to use my PC

 

I cant play games please help

 

[ivansgoobers]

Boot into Safe mode and install DDU (Display Driver Uninstaller) and perform a full delete. Then install the latest driver. Since I have an AMD GPU, I know there was an error in their drivers recently, giving the same error.

[thegkevin]

RX570 8GB MSI OC editon

 

Crashing during gaming - Fivem, Fortnite 

Screen Froze randomly PC was still running, Had to restart to use

AMD Driver timeouts crashing the games or just complete shut outs.

KernelError - 41 In windows event viewer every shut out.

I don't know what to do, I ALSO have a Riser cable extension, maybe its going old? or the graphics card?

It is fine to use doing normal tasks like Internet, Music, Watching videos.

But gaming I get 15 minutes into a game and crash.

[Haswellx86]

Bro, it was just 1 hour ago, chill. We aren't your tech support.

 

Since when did this issue start? Did you try without the riser cable? Did you try resetting your graphics driver when the crash occurs (there is a key sequence)? What is your power supply?

[starsmine]

There isnt enough information to know.  Error 41 doesnt say much. 
Do a DDU

if its crashing underload, check your PSU. 

its been an hour, we cant solve your issue that fast. 

Someone already told you to try DDU and YOU never responded, You can also BUMP your post with new information, rather then make a new post without the relevent information so people have to go back your old threads. 

[manikyath]

1 hour ago, thegkevin said:

KernelError - 41 In windows event viewer every shut out.

event 41 means windows didnt shut down properly, look both in application and system log before this moment. you'll see some stuff regarding stuff starting as you reboot, but if something was logged, you'll find it somewhere in the 50-ish lines before the event 41.

 

i'd ask you if you've checked the pc for dust, but if you dont have the patience to wait for a forum reply you certainly dont have the patience to do regular upkeep to your computer.

 

yes.. you get help on a forum, but if you're a dick about your free help not arriving fast enough, it's gonna be snarky.

[thegkevin]

4 minutes ago, Haswellx86 said:

Bro, it was just 1 hour ago, chill. We aren't your tech support.

 

Since when did this issue start? Did you try without the riser cable? Did you try resetting your graphics driver when the crash occurs (there is a key sequence)? What is your power supply?

I posted January 2nd but thank you it wasn't only 1 hour ago, Clearly my post annoyed a lot of you.

This is the first I am even hearing to try these things.

I NEED a riser cable, I have a desk PC it doesn't mount properly.

I have a 600watt platinum PSU it is NOT underload.

I have DONE ddu through AMD support and fresh install of new drivers.

I am still crashing

[manikyath]

8 minutes ago, thegkevin said:

I posted January 2nd but thank you it wasn't only 1 hour ago

you posted when most of the world was either in bed with a hangover, or still partying... then 2 weeks later made a post missing all the information we need.. get ignored, you decide to behave like a child..

 

perhaps you should add that...

Quote

I have installed new z390 mobo and 32gb ram a bit ago, since then I am having crashes when playing

it's clearly something to do with the motherboard or the ram, or a relevant motherboard driver.. good luck with that.

 

EDIT: i just noticed.. z390... my money is on a memory timing issue...

[starsmine]

7 minutes ago, thegkevin said:

I posted January 2nd but thank you it wasn't only 1 hour ago, Clearly my post annoyed a lot of you.

Then you should have continued in that thread since someone did post in there. And then respond that you did do the DDU that they suggested so we could have moved onto other steps. 

7 minutes ago, thegkevin said:

This is the first I am even hearing to try these things.

I NEED a riser cable, I have a desk PC it doesn't mount properly.

I have a 600watt platinum PSU it is NOT underload.

I wasnt talking about the wattage, Im asking about the voltages, PSUs drop voltage when under a load, if those voltages go out of spec, the PC will have an unexpected crash. 

[thegkevin]

14 minutes ago, manikyath said:

event 41 means windows didnt shut down properly, look both in application and system log before this moment. you'll see some stuff regarding stuff starting as you reboot, but if something was logged, you'll find it somewhere in the 50-ish lines before the event 41.

 

i'd ask you if you've checked the pc for dust, but if you dont have the patience to wait for a forum reply you certainly dont have the patience to do regular upkeep to your computer.

 

yes.. you get help on a forum, but if you're a dick about your free help not arriving fast enough, it's gonna be snarky.

I do keep my pc clean, I have tried quite a lot before reaching out to any forum for help.

I have done a lot to ensure everything is working properly

Ram - windows memory diagnostic tool says no problems, ensured my ram is in correct order.

GPU - I gave an aircompressor to it, made sure drivers were up to date, and stress tested it after.

Motherboard - Intel was up to date, windows updates, bios latest driver.

Storages - chkdsk all of them windows said no problems

Updated to windows 11

Turned XMP OFF and ON

Contacted AMD support did DDU, and fresh install of latest driver.

Crashes still occur.

PSU voltages also do not go past exceeded amount

[manikyath]

4 minutes ago, thegkevin said:

 

Turned XMP OFF and ON

have you tried running the pc with xmp off?

[thegkevin]

1 minute ago, manikyath said:

have you tried running the pc with xmp off?

Turned XMP OFF and ON both have not made any impact

And to be fair

you were being snarky too

I literally made a post because no one responds, simple as that, you all got enraged.

How could you be mad at someone for them trying to get help, and get no response.

I made a popular subject conflict to gain attention.

I am thinking to just buy a new riser cable and GPU, anyways you're all either in bed with a hangover, or still partying. 

 

[Middcore]

You posted January 2, got a response with a suggestion, and never acknowledged it.

 

Instead you waited two weeks, posted your question again, and then decided to troll when you didn't get a response in less than an hour. 

 

Now that people are actually nice enough to try to help in spite of your shitty attitude you're doubling down on being obnoxious. 

 

If there's any party going on, you're not going to get invited. 

 

You want help on demand, pay someone for it. People might help you on their own time for free, but they won't help for very long when all they get in return is ingratitude and snark.

[thegkevin]

15 minutes ago, Middcore said:

You posted January 2, got a response with a suggestion, and never acknowledged it.

 

Instead you waited two weeks, posted your question again, and then decided to troll when you didn't get a response in less than an hour. 

 

Now that people are actually nice enough to try to help in spite of your shitty attitude you're doubling down on being obnoxious. 

 

If there's any party going on, you're not going to get invited. 

 

You want help on demand, pay someone for it. People might help you on their own time for free, but they won't help for very long when all they get in return is ingratitude and snark.

I acknowledged it, I did many different driver versions and performed DDU install many times.

Finally I contacted and support to provide me links with proper DDU, and driver.

It DOES NOT work.

"I waited two weeks" was me troubleshooting all the things I can ensuring nothing else was wrong or searching for anything because I got no help.

You people are still stuck up when I said "How could you be mad at someone for them trying to get help, and get no response."
 

If there's any partying going on through LinusTechTipsForum Ill be sure to never attend that LOL.

I made a popular subject conflict to gain attention. 

[Haswellx86]

@thegkevin

 

I understand your frustration when you put so much effort for so long and are not getting any response for additional help, but forcefully getting people's attention using clickbait titles and being annoyed over them for not responding to you as if they are your paid tech support, is simply not the right way.

 

If you don't get a response and if you really do want help, you can comment again to bump your thread, or create another thread with a title stating that you really need help. And make sure to keep your posts clear, neat, and relatively short and if more information is needed, then keep a tl;dr. In the worst case you can tag or message some experienced members in here for help.

 

That aside, I hope you ran stress tests, and if so, how long did they last before it crashes?

[Tappits]

4 hours ago, thegkevin said:

I ALSO have a Riser cable extension,

As others mentioned in the now-locked thread, have you tried running it without the riser cable? You said it’s under a glass desk or something, but you should be able to temporarily remove the glass or take the motherboard out to test it directly.

You mentioned using the Windows Memory Diagnostic tool, but have you tried MemTest86? If it fails, have you tried running it with the RAM clocks set to a much lower frequency? a single stick of ram? every slot? un OCed CPU etc. 

Here are some other things to check:

What are your CPU and GPU temperatures like at idle and under load?

What cooler are you using? Are your fan curves set up correctly? If you’re using an AIO, is the pump connected to a header that is stopping it from going to max speed under load?
are the GPU fans actually spinning up correctly.

Have you tried a different power supply?

Reseated your GPU or tested it in a different slot?

Run the system with wiped drivers and only the default Windows ones?

Since it crashes under games after some time, once you’ve ruled out RAM issues with MemTest, try isolating the problem further:

Use Prime95 to stress-test the CPU, and see if that makes it crash

then try to make it crash useing FurMark to stress-test the GPU
Then try prime 95 and furmark at the same time.

Have you tried updating to the latest BIOS? Or, if you’re already on the latest version, rolling back to one 1–3 versions earlier?

There are a lot of potential things to test here, working through them systematically should help you narrow down the issue.
I have looked a few times in this topic, but you have not told us basically anything about the rest of the system ether.
I would start with mem test because if you cannot even get that to pass a couple of tests, then things like Windows drivers are not really an issue you need to be concerned about at this point.
You might believe its the GPU but until you actually triple check all the other components are working 110% then trying to fix the GPU will do no good. 

[Mark Kaine]

post pictures of your setup, because as of right now saying my computer is a glass desk and must use a riser doesn't make sense...

 

as a side note that's also why people can't help you well since a lot of info just isnt there... at least *try* running the gpu without riser cable. 

[Axuentados]

Why people are mad in this tread?. Anymway, I have been facing the same issue. I've fixed it installing adrenaline 20.11.1. I got constant crashes, randomly, specially playing fornite, as I said, it was random, somedays it works fine, amd software opens, for videorecording features, etc, but other it literally crashes my whole pc playing, and it can be worse if i try to open amd amd adreanaline using alt+z. I tried lowering cloks. but still i the same issue, then i went to youtube and i found a comment that claims that the 20.11.1 is the latest version for the RX570 to work properly.

After installing that version i can say for sure that mi ITX Sapphire RX570 is not crashing anymore. the only bad thing is that i have to use an old driver

hope it helps.