Bad return policy
Just now, Fankywanky said:It’s 12 not 13 I checked.
Did the boxes show any indication of being dropped, either the outer box, or the inner box from the manufacturer? The reality is that it's likely it wasn't Amazon's fault. If the socket has a bent pin, it's either an AM5 motherboard, or an Intel motherboard, in this case it should've had the protective cover over the socket. If that's the case, and the cover showed no signs of damage, the bent pins likely occurred at MSI. Same goes with the DRAM slot.
All that being said, it shouldn't matter if it was their fault or not. The product is damaged, and you should have the ability to return it back to Amazon for a refund. It's more or less Amazon's problem, or at least they should be accepting that a customer might make it their problem. Whoever you spoke up was probably just trying to push you back to the manufacturer instead.
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