Increased number of crashes after moving to AMD RX 7800 XT

[Tusky]

Hi!

 

I recently upgraded and switched from NVIDIA (3060) to AMD due to the increased VRAM on the 7800 XT. After, I started experiencing a lot more game crashes. First, I thought this was normal, cause the game I was playing was ARK Survival Ascended. Then I switched to ARMA III and the crashes keeps coming. It happens any time. It seems to be memory related? Often the error message I get includes that something like "memory could not be read". My computer was verry stable before I got the 7800 XT.

 

The driver are all up to date, I’ve updated DirectX and I'm not overclocking anything. I've ran Furmark and 3D Mark stability test and the system works fine, no crashes and temps are stable.

 

 

So, in my head I'm left with two possibilities:

 

- The RX 7800 XT is unstable due to worse integration in games, or its drivers are more unstable than NVIDIA drivers

 

                   - OR -

 

- I’ve gotten a bad card, that makes the game crash more.

 

The last one seems unrealistic to me, since stability testing, does not seem to make the system crash. But real-world application and stability test are two different things.

 

 

Does anyone else have any idea why I keep crashing? Have anyone else experienced the same problems?

 

 

Computer info:

 

ASUS ROG STRIX B550-F Gaming

AMD Ryzen 5 5600X

AMD RX 7800 XT 16GB

G.Skill F4 32GB DDR4 RAM

Cooler Master MWE Gold 850W PSU

Kingston A2000 NVMe PCIe SSD 1TB

Kingston NV2 PCIe 4.0 NVMe SSD 2TB

Kingston SSDNow UV400 240GB

Samsung 850 EVO 250GB

WD HDD Caviar Black WD2002FAEX

[TatamiMatt]

Have you DDU'd and reinstalled drivers?

 

My 7800xt is OC'd pretty highly and running a treat

[Mojo-Jojo]

There've been reports of crashes since the recent driver updates for AMD. I think that's what you're seeing.

[DoctorNick]

1 hour ago, Tusky said:

Hi!

 

I recently upgraded and switched from NVIDIA (3060) to AMD due to the increased VRAM on the 7800 XT. After, I started experiencing a lot more game crashes. First, I thought this was normal, cause the game I was playing was ARK Survival Ascended. Then I switched to ARMA III and the crashes keeps coming. It happens any time. It seems to be memory related? Often the error message I get includes that something like "memory could not be read". My computer was verry stable before I got the 7800 XT.

 

The driver are all up to date, I’ve updated DirectX and I'm not overclocking anything. I've ran Furmark and 3D Mark stability test and the system works fine, no crashes and temps are stable.

 

 

So, in my head I'm left with two possibilities:

 

- The RX 7800 XT is unstable due to worse integration in games, or its drivers are more unstable than NVIDIA drivers

 

                   - OR -

 

- I’ve gotten a bad card, that makes the game crash more.

 

The last one seems unrealistic to me, since stability testing, does not seem to make the system crash. But real-world application and stability test are two different things.

 

 

Does anyone else have any idea why I keep crashing? Have anyone else experienced the same problems?

 

 

Computer info:

 

ASUS ROG STRIX B550-F Gaming

AMD Ryzen 5 5600X

AMD RX 7800 XT 16GB

G.Skill F4 32GB DDR4 RAM

Cooler Master MWE Gold 850W PSU

Kingston A2000 NVMe PCIe SSD 1TB

Kingston NV2 PCIe 4.0 NVMe SSD 2TB

Kingston SSDNow UV400 240GB

Samsung 850 EVO 250GB

WD HDD Caviar Black WD2002FAEX

Just a quick question. Do you have fast boot disabled in BIOS and enabled in windows? It's called fast startup. This very setting made my driver crash on 7900 xt:

[Tusky]

27 minutes ago, TatamiMatt said:

Have you DDU'd and reinstalled drivers?

 

My 7800xt is OC'd pretty highly and running a treat

DDU'd? Excuse a noob, but I dont understand that one

[Tusky]

8 minutes ago, DoctorNick said:

Just a quick question. Do you have fast boot disabled in BIOS and enabled in windows? It's called fast startup. This very setting made my driver crash on 7900 xt:

I could not find any fast boot option in Windows, where is it?

23 minutes ago, Mojo-Jojo said:

There've been reports of crashes since the recent driver updates for AMD. I think that's what you're seeing.

I did so before the latest update aswell tho

[TatamiMatt]

4 minutes ago, Tusky said:

DDU'd? Excuse a noob, but I dont understand that one

Display driver uninstaller, so youll still have all your nvidia drivers installed and its better to get rid of them, so run DDU then reinstall your drivers for the 7800xt

[will0hlep]

4 minutes ago, TatamiMatt said:

Display driver uninstaller, so youll still have all your nvidia drivers installed and its better to get rid of them, so run DDU then reinstall your drivers for the 7800xt

This

[DoctorNick]

44 minutes ago, Tusky said:

DDU'd? Excuse a noob, but I dont understand that one

Guide: https://www.wagnardsoft.com/content/DDU-Guide-Tutorial

Download DDU: https://www.wagnardsoft.com/content/Display-Driver-Uninstaller-DDU-V18070-Released

[Tusky]

10 hours ago, DoctorNick said:

Guide: https://www.wagnardsoft.com/content/DDU-Guide-Tutorial

Download DDU: https://www.wagnardsoft.com/content/Display-Driver-Uninstaller-DDU-V18070-Released

While a good thought, it did not work. Game crashed as I switched from 3rd person på scope view

[Tusky]

So I did a BIOS update, the version was from 2020, and now stability has greatly improved!

 

[RoyS]

On 12/15/2023 at 9:32 AM, Tusky said:

Hi!

 

I recently upgraded and switched from NVIDIA (3060) to AMD due to the increased VRAM on the 7800 XT. After, I started experiencing a lot more game crashes. First, I thought this was normal, cause the game I was playing was ARK Survival Ascended. Then I switched to ARMA III and the crashes keeps coming. It happens any time. It seems to be memory related? Often the error message I get includes that something like "memory could not be read". My computer was verry stable before I got the 7800 XT.

 

The driver are all up to date, I’ve updated DirectX and I'm not overclocking anything. I've ran Furmark and 3D Mark stability test and the system works fine, no crashes and temps are stable.

 

 

So, in my head I'm left with two possibilities:

 

- The RX 7800 XT is unstable due to worse integration in games, or its drivers are more unstable than NVIDIA drivers

 

                   - OR -

 

- I’ve gotten a bad card, that makes the game crash more.

 

The last one seems unrealistic to me, since stability testing, does not seem to make the system crash. But real-world application and stability test are two different things.

 

 

Does anyone else have any idea why I keep crashing? Have anyone else experienced the same problems?

 

 

Computer info:

 

ASUS ROG STRIX B550-F Gaming

AMD Ryzen 5 5600X

AMD RX 7800 XT 16GB

G.Skill F4 32GB DDR4 RAM

Cooler Master MWE Gold 850W PSU

Kingston A2000 NVMe PCIe SSD 1TB

Kingston NV2 PCIe 4.0 NVMe SSD 2TB

Kingston SSDNow UV400 240GB

Samsung 850 EVO 250GB

WD HDD Caviar Black WD2002FAEX

I experienced the same problem as you.

 

But no matter what I did my system kept crashing, even under idle and no games or tasks running. It does seem to be a memory related problem for some reason. No matter what driver, setting in the AMD app or bios upgrade it still happened.

 

I ended up returning my GPU to PowerColor as they provided the card.

They expect the card to be faulty, but I send it back in January and now it's March. I haven't heard anything from them yet, and I heard some stories about people sending their GPU's back and they never got a replacement from the manufacturer or they got a previous model in return. It worries me. With my RTX 2060 I had no issues at all, but I'm tired of Nvidia's way of treating end users and gamers

Sadly I was stupid enough to sell my RTX 2060 when I received my new RX 7800 XT  so I had to lend a spare GTX GPU from a friend until Power Color gets back to me.