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Refunds

DevoX
By DevoX
in WHALE LAN
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I had planned to attend LTX 2023 but due to unplanned circumstances I'm not going to be able to afford hotel costs in the area and have to cancel. 

 

I did send an email to info@ltxexpo.com but haven't heard anything back in a few days. Anyone know the timeframe of when they usually can respond to emails? 

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LTX's refund policy is basically 'discretionary' with no publicly known terms, so it'd depend on circumstances.  I can tell you that it is possible to get a refund, I've done it for one of my tickets, but it could be a question of weather 'I can't afford the hotel' is sufficient for them and I have no answer for that.

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Thanks for the info. Hopefully I'll at least hear from someone in the next few days to see what happens. 

 

Update: They got back to me and did refund the order. 

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