I've been trouble shooting my Internet for a month

[Kn0x]

Hi LTT members,

I'm writing here to seek for help as I am having issues with my network, which I have been troubleshooting for a month (Including tech support coming in person to check). My internet is generally okay throughout the day, but past 7-8PM, it dwindles down to 35-50mbps with Huge ping latency spikes. I pay for 300Mbps upload, just for context.

Would anyone more experienced with this topic be able to help out? I've ran out of options and switching to another ISP is a huge bother as they are the only ones offering 300 in my area.

Thanks, I would appreciate all responses

[Donut417]

3 minutes ago, Kn0x said:

Hi LTT members,

I'm writing here to seek for help as I am having issues with my network, which I have been troubleshooting for a month (Including tech support coming in person to check). My internet is generally okay throughout the day, but past 7-8PM, it dwindles down to 35-50mbps with Huge ping latency spikes. I pay for 300Mbps upload, just for context.

Would anyone more experienced with this topic be able to help out? I've ran out of options and switching to another ISP is a huge bother as they are the only ones offering 300 in my area.

Thanks, I would appreciate all responses

How’s your internet delivered. Fiber, coax, phone line, etc? 

[PyCCo_TyPuCTo]

10 hours ago, Kn0x said:

I've ran out of options

What troubleshooting have you done so far?

[LIGISTX]

11 hours ago, Donut417 said:

How’s your internet delivered. Fiber, coax, phone line, etc? 

OP, this is very important. Cable internet (which is coax, and shares bandwidth with all your neighbors TV’s) can really take a hard hit when everyone comes home and turns their TV’s on. I have spectrum cable internet and don’t have this issue, but friends who don’t live far away with Cox cable internet have this exact same issue. 

[PyCCo_TyPuCTo]

He's paying for 300Mbps upload, if true, only fiber fits the criteria.

[Donut417]

4 hours ago, PyCCo_TyPuCTo said:

He's paying for 300Mbps upload, if true, only fiber fits the criteria.

Comcast has ran trials in select markets and was able to do Gigabit upload. Currently they are deploying mid splits and lower tiers are getting 100 Mbps upload while upper plans are getting like 500 Mbps upload. So thats no longer going to hold true. 

[PyCCo_TyPuCTo]

8 hours ago, Donut417 said:

Comcast has ran trials in select markets and was able to do Gigabit upload. Currently they are deploying mid splits and lower tiers are getting 100 Mbps upload while upper plans are getting like 500 Mbps upload. So thats no longer going to hold true. 

I did not know that, Thanks!

[Donut417]

1 hour ago, PyCCo_TyPuCTo said:

I did not know that, Thanks!

Right now the new uploads are only in select markets. You have to use the Comcast gateway and have unlimited data to be eligible. I think this is for two reasons. 1) Comcast is greedy. 2) they are trying to limit how many people are on the upgrades. 

[The 8-Bit Time Traveller]

As others have stated, the more information you can give, the easier it will be to help you.

The fact that it is time sensitive would indicate network congestion, which your ISP would never admit to.

 

Please let us know what troubleshooting steps you have taken.