Mic very quiet on Teams, Zoom - both laptop mic and Bluetooth headset mic

[Rumcajs997]

Hi,

 

Not sure if that is the right thread, please move if not. Here is the story, one of my colleagues has got a problem with her Lenovo company laptop. Her mic is very quiet during Teams calls (tested on Zoom and Teams Web and it`s the same issue). I was trying to troubleshoot it with her over Teams with shared screen, checked everything I can think of and nothing seems to work. We tested her Bluetooth headset too, to rule out the laptop mic, but it was exactly the same problem. She joined the call on Teams on her phone too, and guess what, it was still very quiet! But when I called her on that phone directly, the volume was perfectly fine.

 

I checked all known settings in Windows and mic volume was at max, tried the mic boost setting too, and again, didn`t work. Tried all settings in Teams and Zoom too, and all of them seem fine. I asked her to record something on "Windows Voice Recorder" and she says that it seems to be working fine in the program but I wasn`t able to check it myself.

 

The only thing I wasn`t able to do, was to uninstall mic driver and try a different one, as it is a company laptop and that option isn`t available. She will try some USB mic which I think might work, as USB mic will most likely install it`s own drivers.

 

Have you got any suggestions? I am running out of ideas really.

 

Cheers!

[Bombastinator]

The problem with computer volume is that there will be a mess of different level monitors and they often feed into each other or adjust the same thing.  Could be it’s just turned down somewhere weird.

[Rumcajs997]

14 hours ago, Bombastinator said:

The problem with computer volume is that there will be a mess of different level monitors and they often feed into each other or adjust the same thing.  Could be it’s just turned down somewhere weird.

 

I am not sure if I understand correctly but there wasn`t any external monitor plugged in when we tested it.

[Bombastinator]

4 hours ago, Rumcajs997 said:

 

I am not sure if I understand correctly but there wasn`t any external monitor plugged in when we tested it.

If you heard anything at all there has to be an external speaker of some sort.  That monitor is a word meaning visuals and one meaning audio doesn’t help much in this situation.