Can't remove paired device (removing device failed) how to fix?

Mark Kaine · October 31, 2022

My DS4 is kinda malfunctioning, i think it's the Dpad, however to troubleshoot i wanted to remove and add it again, but windows refuses to remove the device (in Bluetooth settings)

i would try to remove or disable it in device manager but there are so many usb/gaming devices... seems impossible to find the right one and i don't want to mess anything up.

So how can I fix this and why doesn't windows let me remove it?

aDoomGuy · October 31, 2022

Right click start menu and enter device manager. Locate in there, right click then properties and uninstall it.

Mark Kaine · October 31, 2022

7 hours ago, aDoomGuy said:

Right click start menu and enter device manager. Locate in there, right click then properties and uninstall it.

yeah, but how do I find it? There are like 100 "hid compatible devices" (which i think DS4 is...)

Edit: ok, I paired another DS4... was super easy to remove from BT devices...

And I found the other DS4 in device manager (by checking which it is while connecting...) removed / uninstalled device, "remove failed", "device paired".

LOL

Also the other DS4 has the same connection dropouts, so conclusion is the integrated BT is broken... i suppose? Still weird it won't let me remove this controller, but the other one is a ok?

Edit2! Btw the DS4 is called USB hid device... and it's not in device manager unless i connect it... doesn't stop it from being shown in BT settings and I cannot remove it whatsoever...

The thing is, i could live with that orphaned entry (even tho i hate it lol) but apparently *all* DS4 controllers have constant dropouts... so not usable at all basically (and that's why i bought a motherboard with wifi/bt, to have working bt... )

aDoomGuy · November 1, 2022

Remove failed? That was new (I think..?)

To be clear, you are using this https://ds4-windows.com/ ?

To connect a Playstation controller?

I used another software (would it kill someone to make a proper driver...) and that too was a bit meh at times. DS4 doesn't have any kind of control panel? I'm guessing if it was that simple you probably wouldn't need to make this thread ..sooo... I guess not or it wasn't useful...