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Graphics Card Warranty Issues

dyermjr
By dyermjr
in Graphics Cards
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Posted

All,

 

I bought a MSI GeForce RTX 2080 Ti Gaming Trio, 11GB GD6 that was malfunctioning and I sent it to MSI via RMA under warranty.  I was told that one of chips failed and that they did not have a refurbished card to send back (Feb - March).  They are still not able to provide me with the same card refurbished after 65+ business days/90+ days after receiving my card in February .  I found out yesterday, after multiple calls, that they just sent out a GeForce RTX 3080 Ventus 3X 10 LHR, 10GB GDDR6X as the upgraded card replacement.  I called and complained because my card has RBG lighting and the one they sent has none.  They then offered then offered the GeForce RTX 3080 Gaming X Trio 10G, because it has the RGB lighting.  Is this the standard of practice?  I paid over $1200+ for my card new, the MSI top card at the time of purchase.   Should I just except whatever they are willing to send?  If not how to go about fighting this?  Again, I expected them to send my card refurbished or my card newer MSI GeForce RTX 3080 Ti Gaming Trio.  Any guidance would be appreciated.    Attached are the spec on the cards!

GeForce-RTX-2080-Ti-GAMING-X-TRIO.pdf GeForce-RTX-3080-VENTUS-3X-10G-OC-LHR.pdf GeForce-RTX-3080-GAMING-X-TRIO-10G.pdf

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They send a card that will perform similar or better, so even if it was a 3070 then that would've been normal. The 3080 is actually a nice upgrade, so I would just accept the card. Or you could ask for a refund if that's really what you want, but sending a 3080 is very nice from them

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You are getting a free upgrade for a card that is, probably, a couple years old by now. Other than taking their sweet time doing so, I don't see the problem here. You are trading 1GB of vram for better performance. If they send you a new card in the retail box, it even comes with a new warranty.

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33 minutes ago, Pandur said:

If they send you a new card in the retail box, it even comes with a new warranty.

that's probably not how it works

-sigh- feeling like I'm being too negative lately

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7 minutes ago, Moonzy said:

that's probably not how it works

Depends on where you live I guess.

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1 hour ago, dyermjr said:

Again, I expected them to send my card refurbished or my card newer MSI GeForce RTX 3080 Ti Gaming Trio.

Why did you expect a 3080ti for a 2080ti? 

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

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Why is the 5800x so hot?

 

 

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13 minutes ago, IkeaGnome said:

Why did you expect a 3080ti for a 2080ti? 

Yes.  Because it is my same card but newer.

 

1 hour ago, Pixelfie said:

They send a card that will perform similar or better, so even if it was a 3070 then that would've been normal. The 3080 is actually a nice upgrade, so I would just accept the card. Or you could ask for a refund if that's really what you want, but sending a 3080 is very nice from them

They said the refund would have not been the purchase price, but the appraised value of my card. 

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Just now, dyermjr said:

Yes.  Because it is my same card but newer.

Pull up the warranty terms. There's a big difference between "same card but newer" and equal or more performance. They could have gone with a 3070/ti and still be within their terms. 

I'm not actually trying to be as grumpy as it seems.

I will find your mentions of Ikea or Gnome and I will /s post. 

Project Hot Box

CPU 13900k, Motherboard Gigabyte Aorus Elite AX, RAM CORSAIR Vengeance 4x16gb 5200 MHZ, GPU Zotac RTX 4090 Trinity OC, Case Fractal Pop Air XL, Storage Sabrent Rocket Q4 2tb, CORSAIR Force Series MP510 1920GB NVMe, CORSAIR FORCE Series MP510 960GB NVMe, PSU CORSAIR HX1000i, Cooling Corsair XC8 CPU block, Bykski GPU block, 360mm and 280mm radiator, Displays Odyssey G9, LG 34UC98-W 34-Inch,Keyboard Mountain Everest Max, Mouse Mountain Makalu 67, Sound AT2035, Massdrop 6xx headphones, Go XLR 

Oppbevaring

CPU i9-9900k, Motherboard, ASUS Rog Maximus Code XI, RAM, 48GB Corsair Vengeance LPX 32GB 3200 mhz (2x16)+(2x8) GPUs Asus ROG Strix 2070 8gb, PNY 1080, Nvidia 1080, Case Mining Frame, 2x Storage Samsung 860 Evo 500 GB, PSU Corsair RM1000x and RM850x, Cooling Asus Rog Ryuo 240 with Noctua NF-12 fans

 

Why is the 5800x so hot?

 

 

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Just now, dyermjr said:

Yes.  Because it is my same card but newer.

 

They said the refund would have not been the purchase price, but the appraised value of my card. 

 

1 hour ago, Pixelfie said:

They send a card that will perform similar or better, so even if it was a 3070 then that would've been normal. The 3080 is actually a nice upgrade, so I would just accept the card. Or you could ask for a refund if that's really what you want, but sending a 3080 is very nice from them

Thank you all for the input.  I really appreciate it.   

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7 minutes ago, IkeaGnome said:

Pull up the warranty terms. There's a big difference between "same card but newer" and equal or more performance. They could have gone with a 3070/ti and still be within their terms. 

Thank you.  That is what I needed to hear.  It sounds like I had the wrong expectations. 

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