Can a bad gpu installation cause problems ?

[Gustavo Dutra]

Context: I sold my old gtx 980. Days later the buyer called me saying that when he was playing and recording at the same time. The screen was flickering because of his recording, when not recording works perfectly.

He tried to benchmark it too in one software but it freezes.

In my defense : I've fully to my knowledge tested this gpu. I've played two games while recording and i used 3dmark. The card worked fine for me.

The only reason i can see is that i asked him how was his workflow for installing a graphics card. He said that he just puts it in the case and is done.

I always do ddu (you guys know the drill). He doesn't do that.

I think the problem is his installation.

What do you guys think ?

[Kid.Lazer]

If you were up-front about selling the card "AS-IS", then you are morally clear to say, "too bad" and move on. That said, if you want to be charitable, you can try to work with him with troubleshooting and/or financial compensation.

 

As far as fixing the actual issue, a full driver reset is definitely the first step. One cannot claim "faulty hardware" without doing their part to rule out other problems. And quite frankly, if he refuses your advice, you are then even more in the right to again say "too bad."

[da na]

It could be his installation but it was likely damaged in shipping. 

[Gustavo Dutra]

19 minutes ago, Kid.Lazer said:

If you were up-front about selling the card "AS-IS", then you are morally clear to say, "too bad" and move on. That said, if you want to be charitable, you can try to work with him with troubleshooting and/or financial compensation.

 

As far as fixing the actual issue, a full driver reset is definitely the first step. One cannot claim "faulty hardware" without doing their part to rule out other problems. And quite frankly, if he refuses your advice, you are then even more in the right to again say "too bad."

 

19 minutes ago, Mel0nMan said:

It could be his installation but it was likely damaged in shipping. 

Oh fuck. I've just realized that what he actually meant on the benchmark part is that he's trying to overclock it. But is complaining that the software crashes when he does it.
I bet he's got no idea what he is doing.... He said he was an IT guy. Yeah i see....

Goddamn it and i gave him 2 weeks of guarantee.... I shouldn't have done that...