AMD Warranty & DOCP

[SeiveD]

Time to revisit that topic while I wait for a response from AMD.

I am curious if anyone has any actual warranty experience regarding this with AMD. I have already disclosed in my RMA request that I used DOCP to set the memory to 3200MHz during my testing without thinking about it, and I had forgotten about the videos from a few months ago (It never seemed like I was going to be able to afford a new computer, or acquire the parts anyway). It seems my 5950X had a faulty or extremely marginal memory controller out of the box, and I had strange issues before ever messing with the memory profile. 

[dizmo]

Pretty much my experience with first gen Ryzen. It's why I haven't gone AMD yet.

[Helpful Tech Witch]

What is the ram? Amd can struggle with over 3000mhz on more than 2 sticks at low cas latency

[SeiveD]

5 minutes ago, HelpfulTechWizard said:

What is the ram? Amd can struggle with over 3000mhz on more than 2 sticks at low cas latency

HyperX Fury 128GB(4x32GB of course) 3200MHz HX432C16FB3K4/128. Motherboard is an Asus Crosshair VIII Dark Hero

I was for a short period able to get it to not have memtest errors at 2400MHz on the 2nd memory slot with others depopulated, but now it seems to be universal to any slot regardless of my configs or number of sticks.

[Chris Pratt]

RAM stability when overclocked is a function of the IMC, the board, and even the PSU. You're pretty much running a worse or close to worst case scenario with 8 ranks, and all four slots filled. The Crosshair Hero VIII should be able to handle it, as should the 5950X, but you're going to need very stable and clean power delivery. What is your PSU?

[SeiveD]

10 minutes ago, Chris Pratt said:

RAM stability when overclocked is a function of the IMC, the board, and even the PSU. You're pretty much running a worse or close to worst case scenario with 8 ranks, and all four slots filled. The Crosshair Hero VIII should be able to handle it, as should the 5950X, but you're going to need very stable and clean power delivery. What is your PSU?

Corsair HX850 Platinum

[Chris Pratt]

7 minutes ago, SeiveD said:

Corsair HX850 Platinum

That should be fine as well. You may just need to tweak the voltages a bit to get it stable. All your parts should be capable.

[SeiveD]

1 minute ago, Chris Pratt said:

That should be fine as well. You may just need to tweak the voltages a bit to get it stable. All your parts should be capable.

I have played with the SoC voltage a touch, staying under 1.2V. It seemed to help a little at first with one stick but not at all now. Is the dram voltage something I also need to look at? DOCP set it to 1.35V by default. I expected the memory controller and soc voltage to be the major contributor here.

[jwwagner25]

just saying, I had to go through THREE 5900x's before getting one that was actually running stable. had constant reboots, WHEA/kernel errors. On 3rd 5900x and haven't had a reboot in over three weeks. 

board: asrock b550 phantom gaming ITX

ram: 3600 C16 (single rank) 2x16GB ballistix

 

read things from people saying to boost dram voltage but it never made a difference for me

[SeiveD]

5 minutes ago, jwwagner25 said:

just saying, I had to go through THREE 5900x's before getting one that was actually running stable. had constant reboots, WHEA/kernel errors. On 3rd 5900x and haven't had a reboot in over three weeks. 

board: asrock b550 phantom gaming ITX

ram: 3600 C16 (single rank) 2x16GB ballistix

 

read things from people saying to boost dram voltage but it never made a difference for me

Yeah, I've been hearing that this is quite common with these processors unfortunately. I'm just paranoid that disclosing my attempt to run at 3200MHz with DOCP becomes an 850 dollar mistake(taxes, I didn't buy from a scalper thankfully). Plus I haven't been able to snag a graphics card, but I'm already pretty deep into this build.

[Chris Pratt]

9 minutes ago, SeiveD said:

Yeah, I've been hearing that this is quite common with these processors unfortunately. I'm just paranoid that disclosing my attempt to run at 3200MHz with DOCP becomes an 850 dollar mistake(taxes, I didn't buy from a scalper thankfully). Plus I haven't been able to snag a graphics card, but I'm already pretty deep into this build.

Enabling DOCP does not void the warranty. It would be very ridiculous for AMD to do that anyways, because Ryzen *needs* the OC for the RAM. Running at JEDEC would chop about 30-40% of the performance.

[freeagent]

Did I read you are trying to run 128GB ram at 3200MT/s?

 

Try taking half out.

[SeiveD]

1 minute ago, freeagent said:

Did I read you are trying to run 128GB ram at 3200MT/s?

 

Try taking half out.

As I mentioned I tried with only a single stick as I checked all 4 individually (and also two together after) and it was difficult to get it to behave at 2400 MT/s let alone 3200(and it only worked in a specific slot, moving it without changing settings caused the issue to return). And right now it doesn't want to behave in any configuration.

[freeagent]

1 minute ago, SeiveD said:

As I mentioned I tried with only a single stick as I checked all 4 individually (and also two together after) and it was difficult to get it to behave at 2400 MT/s let alone 3200(and it only worked in a specific slot, moving it without changing settings caused the issue to return). And right now it doesn't want to behave in any configuration.

Did you clear the CMOS each time?

[SeiveD]

Just now, freeagent said:

Did you clear the CMOS each time?

No, I can give that a shot. It does seem strange to me that it started behaving less as I progressed, I don't believe I made any changes that should physically hurt it and was fairly limited in what I adjusted (only soc voltage conservatively). Worth a try while I wait.

[freeagent]

When you go from 2 sticks to 4 a whole bunch of internal sub timings change. What works good for 2 sticks might be terrible for 4. That's why its best to clear the cmos and start fresh.

[SeiveD]

10 hours ago, freeagent said:

When you go from 2 sticks to 4 a whole bunch of internal sub timings change. What works good for 2 sticks might be terrible for 4. That's why its best to clear the cmos and start fresh.

Threw it back together and tried that last night. No bueno unfortunately.

I'm tending to agree at this point with something a friend mentioned, that if a single stick won't run at 2400MT/s, something more fundamental is probably wrong here. AMD did respond so time to start providing details. Wish me luck.

[Stahlmann]

First off, don't mention any use of DOCP or XMP when going for CPU warranty. They can't check if you used it anyway. And you mentioning it will give them a reason to deny warranty. If they deny your warranty because of that, try again a few days later. You might get another rep that then accepts your warranty claim. It's stupid, but that's how it is.