*Updated* AMD driver timeout error / power colour 5600xt red devil

[Appletinidl]

*** Update*** 

So since posting i will posted all additional step i have taken here to make it easier for everyone to see. I will also upload all relevant images and reports 
thanks in advance to taking the timeout to help me

Additinal steps taken 

-Enabled Xmp as a bios update disabled it 
-Ran memtest86 (came back with 0 errors)
-Ran Hwinfo64 (screenshot below)
- Checked standby memory in Resource monitor 
-Updated the Vbios of the GPU

Original post 
Hi there all 
Hoping for a little help if possible as this error is driving me wild 

my set up is -
Ryzen 5 3600x
MSI X470 Gaming pro max 
16gb dual channel amd tuned corsair vengence 3600mhz ram
240gb Kingston SA400m8240G
AMD Radeon 5600xt red devil 
Artic blue 850wt PSU

so sometimes i can game for around 20 mins and recieve this error and somtimes i can game for about 8 hours before i receive it 
the real annoying part is i stream on twitch and so if im streaming and this happens it crashes my stream and i have to reboot my pc which loses me my viewers who dropped in the regulars know that this i aa issue i have been having for a while 

now to the steps i have tried so far -

-Reseating the GPU 
-Cleaning the GPU (it was spotless)
-reseating the RAM 
-using AMD cleanup utility and removing all traces of drivers and reinstalling them 
-Switching the GPU to silent mode instead of OC
-Using the standard preset instead of gaming when installing (one guide said that helps it didnt)
-tried a fresh install of windows 
-tried older driver versions
-Made sure the case has enough cooling 

those are why i can remember doing have probably done more but at this point i not sure if i have to RMA the card of if its me just missing something 
Any help would be amazing thanks all

oh and Linus & Anthony you guys are awesome on the off chance you see this  

 

MSI_SnapShot_002.bmp MemTest86-Report-20210306-230459.html

[Helpful Tech Witch]

What games?

[Appletinidl]

10 minutes ago, HelpfulTechWizard said:

What games?

Pretty Much everygame 

i have had it crash on these games just to name a few

Smite 
Dead by daylight 
hunt showdown 
black op cold war 
strange brigade 
Oblivion 
elder scolls online 
redident evil 5 

some of these games are old and my system can definitly handle them so im not sure what it is 

[Helpful Tech Witch]

1 minute ago, Appletinidl said:

Pretty Much everygame 

i have had it crash on these games just to name a few

Smite 
Dead by daylight 
hunt showdown 
black op cold war 
strange brigade 
Oblivion 
elder scolls online 
redident evil 5 

some of these games and my system can definitly handle them so im not sure what it is 

I'm assuming your in the newest windows version (20h2)?

What are gpu and CPU temps like? (Use hwinfo64 to test this)

[Appletinidl]

6 minutes ago, HelpfulTechWizard said:

I'm assuming your in the newest windows version (20h2)?

What are gpu and CPU temps like? (Use hwinfo64 to test this)

yeah im running 20h2 version of windows 

last time i checked when streaming my temp for my gpu was 86 which when i googled seemed average for this card 
will download hwinfo64 and test now 

[Appletinidl]

This is what hwinfo64 is saying right now this is at idle 

Should i run this in the background whilst streaming tonight (sorry never used this program before so not really sure how it works)

[Helpful Tech Witch]

11 minutes ago, Appletinidl said:

Should i run this in the background whilst streaming tonight (sorry never used this program before so not really sure how it works)

 

you should run it in sensor only mode, and scroll down to the gpu area, and chech the temps.

[BlackManINC]

@Appletinidl

 

 And you aren't overclocking right? 

[Appletinidl]

5 minutes ago, BlackManINC said:

@Appletinidl

 

 And you aren't overclocking right? 

No im not overclocking i do have game boost enable at the moment but it did it while disabled too 

One thing i have just noticed is since updating my bios it disabled my XMP to i have just re-enabled XMP in bios 
first picture is before xmp 
second is with xmp enabled just incase that helps 

Really suck because i like like amd but this issue is losing my faith in them 

just as a added note in my fathers build he has a rx580 red devil (golden sample) and he has 0 issues like this which is why i chose the 5600xt red devil because it seemed the best bang for buck 1080p gaming card 

MSI_SnapShot.bmp MSI_SnapShot_002.bmp

[BlackManINC]

8 minutes ago, Appletinidl said:

No im not overclocking i do have game boost enable at the moment but it did it while disabled too 

One thing i have just noticed is since updating my bios it disabled my XMP to i have just re-enabled XMP in bios 
first picture is before xmp 
second is with xmp enabled just incase that helps 

MSI_SnapShot.bmp 2.25 MB · 1 download MSI_SnapShot_002.bmp 2.25 MB · 0 downloads

Well, it does appear that you are overclocking your CPU at 4.2 ghz. It might be crashing because your CPU's clock speed and voltages are unstable. 

[Appletinidl]

9 minutes ago, BlackManINC said:

Well, it does appear that you are overclocking your CPU at 4.2 ghz. It might be crashing because your CPU's clock speed and voltages are unstable. 

yeah thats just the gameboost setting thats like a default overclock i havnt manually overclocked it myself 

Would you reccomend i disable that?
because i have tried it with gameboost enabled and disabled and still same AMD error so i figured why not have it on if its getting an error with it on or off lol 

p.s @BlackManINC i notice you have the 5700 when i used toogle to find a solution i noticed there seems to be more people with the error on the 5700, im guessing you havnt come across this error?  

[BlackManINC]

5 minutes ago, Appletinidl said:

yeah thats just the gameboost setting thats like a default overclock i havnt manually overclocked it myself 

Would you reccomend i disable that?
because i have tried it with gameboost enabled and disabled and still same AMD error so i figured why not have it on if its getting an error with it on or off lol 

 It can't hurt to try, but I'm sure it won't work if it still crashed when it wasn't overclocking. Have you tried testing your ram with memtest86? What apps are you running in the background? Are you running anti-virus programs like Bit Defender? 

[Appletinidl]

4 minutes ago, BlackManINC said:

 It can't hurt to try, but I'm sure it won't work if it still crashed when it wasn't overclocking. Have you tried testing your ram with memtest86? What apps are you running in the background? Are you running anti-virus programs like Bit Defender? 

not running anything out of the normal in background 
just normal default windows defender or whatever the windows anitvirus thing is (not got bit defender installed never tried it)

normally if im gaming i have 

steam
discord 
game im currently playing 
streamlabs 
voicemeter banana 
and maybe chrome if im looking something up

i will run memtest now and check that 
 

[BlackManINC]

6 minutes ago, Appletinidl said:

not running anything out of the normal in background 
just normal default windows defender or whatever the windows anitvirus thing is (not got bit defender installed never tried it)

normally if im gaming i have 

steam
discord 
game im currently playing 
streamlabs 
voicemeter banana 
and maybe chrome if im looking something up

i will run memtest now and check that 
 

Ok, and after a while of PC use, I would check the 'resource monitor' screen just to make sure your ram isn't getting choked out by 'standby memory'. It's likely not the issue, but it can't hurt to check it at this point. 

[Appletinidl]

@BlackManINCso i ran memtest and got 0 errors passed on everything 
Tokk 2 hours and 50mins didnt expect it to take so long lol 

Edited March 7, 2021 by Appletinidl

[BlackManINC]

On 3/6/2021 at 9:01 PM, Appletinidl said:

@BlackManINCso i ran memtest and got 0 errors passed on everything 
Tokk 2 hours and 50mins didnt expect it to take so long lol 

So have you checked resource monitor for standby memory? And I'm starting to think your GPU might be defective. You can try stress testing it using programs like 3D Mark. If it doesn't crash, then it should be fine. 

[Appletinidl]

8 hours ago, BlackManINC said:

So have you checked resource monitor for standby memory? And I'm starting to think your GPU might be defective. You can try stress testing it using programs like 3D Mark. If it doesn't crash, then it should be fine. 

yeah in resource monitor i have 11gb of stanby memory that with a few things open so its seems pretty normal on that front 

i just updated the Vbios on the GPU to see if its more stable and see if that helps