Keyboard not working after firmware update

[dylanthompson2]

I have been having some issues with my Corsair K55 Keyboard with the RGB freezing up and other functions not working. I contacted support on Monday and they told me to update the firmware and now it is not working at all.

[Guest]

@Corsair NickMight be able to help you out with this. If he doesn't reply in a day or two, we can try and tag another Corsair member and try to have this issue resolved. 

[dylanthompson2]

2 minutes ago, ShrimpBrime said:

@Corsair NickMight be able to help you out with this. If he doesn't reply in a day or two, we can try and tag another Corsair member and try to have this issue resolved. 

I have already contacted them about it.

[Guest]

2 minutes ago, dylanthompson2 said:

I have already contacted them about it.

Right well, then you're on the right track. You get to wait for now.

 

While you wait, try and flash the older firmware back on if it's possible.

[dylanthompson2]

Just now, ShrimpBrime said:

Right well, then you're on the right track. You get to wait for now.

 

While you wait, try and flash the older firmware back on if it's possible.

Is it possible for you to tell me how to do that. It wont do anything when I plug it in and it doesn't show up in iCUE anymore and Windows doesn't detect anything.

[Guest]

3 minutes ago, dylanthompson2 said:

Is it possible for you to tell me how to do that. It wont do anything when I plug it in and it doesn't show up in iCUE anymore and Windows doesn't detect anything.

You'll want to plug in another keyboard, then try the firmware update with both boards plugged in. 

[LeapFrogMasterRace]

Try using the bios mode search "K55 bios mode" and follow the steps hopefully that will allow you to use it and then re flash. Also I think their is a reset procedure that might be worth trying. 

[dylanthompson2]

2 minutes ago, ShrimpBrime said:

You'll want to plug in another keyboard, then try the firmware update with both boards plugged in. 

It's not showing up in windows or iCUE and its not lighting up.

[Guest]

Just now, dylanthompson2 said:

It's not showing up in windows or iCUE and its not lighting up.

Showing up? You mean you can't see it in Device Manager?

[dylanthompson2]

Just now, ShrimpBrime said:

Showing up? You mean you can't see it in Device Manager?

 Yes it is not showing up in device manager

[Guest]

Just now, dylanthompson2 said:

 Yes it is not showing up in device manager

Try it in another PC (any). If it doesn't show up then, warranty the keyboard.

[dylanthompson2]

6 minutes ago, LeapFrogMasterRace said:

Try using the bios mode search "K55 bios mode" and follow the steps hopefully that will allow you to use it and then re flash. Also I think their is a reset procedure that might be worth trying. 

The keyboard wont do anything

[dylanthompson2]

2 minutes ago, ShrimpBrime said:

Try it in another PC (any). If it doesn't show up then, warranty the keyboard.

I don't have access to another PC.

[Guest]

1 minute ago, dylanthompson2 said:

I don't have access to another PC.

Warranty the board my man. That's all there's left we can do I think. I'm sorry for that.

[dylanthompson2]

1 minute ago, ShrimpBrime said:

Warranty the board my man. That's all there's left we can do I think. I'm sorry for that.

Ok I will do that

[Corsair Nick]

17 hours ago, dylanthompson2 said:

I have been having some issues with my Corsair K55 Keyboard with the RGB freezing up and other functions not working. I contacted support on Monday and they told me to update the firmware and now it is not working at all.

 Try resetting the keyboard with the following method:

 

1. Unplug your keyboard.
2. Hold down the FN and F4 keys and plug your keyboard back into your computer.
3. Release the FN and F4 keys after 10 seconds. The keyboard should flash at this point.
4. Open iCUE and update the firmware of your keyboard.
   • Ignore any incompatibility warnings that pop up.

If this doesn't work, you'll need to have the keyboard replaced through our RMA team.  You can PM me your ticket number and I'll follow up with them if they haven't already responded to you.