My Radeon RX 570 OC keeps crashing.

[Jet12131]

Hello,

 

I don't really understand alot of Hardware based stuff. So I don't have a clue why my GPU keeps crashing. I already did a DxDiag scan and will put it in here. I also tested the temps. they seem to be alright. I also reinstalled my driver with DDU.

 

Here are the specs of my PC:

 

OS: Windows 10 Pro
GPU: MSI Radeon RX 570 Armor OC 8GB
CPU: AMD Ryzen 5 3400G with Radeon Vega
Mainboard: A320M-A PRO MAX
RAM: 1x G.Skill Aegis DIMM 8GB, DDR4-3000
PSU: FSP Fortron/Source Hyper 700W

 

And here is my error report:

 

Time: It's complitly random when the GPU will crash. It can happen rigth after I boot up my computer but it can also happen after I play like for 6 hours straight.

 

Colorfull stripes on the screen: This will happen more rarly as the other problem. Here the entire screen has stripes on it like if the VRAM was dead but it's not. 

 

The entire screen changes in one color: This is the most common problem I'm getting. Here the entire screen will turn into 1 color. For example I play a game with alot of black and most likely when it crashes it will show a black screen. The same thing happens with every color you can image. When I restart the monitor I will get a green screen.

 

That was all, sorry if my englisch is kinda bad. It's not my first language.

DxDiag.txt

[Aereldor]

Was it a used 570?

[SavageNeo]

probably crap motheboard's VRMs overheating rahter than gpu problem. what case do you have? do you have additional case fans?

[Jet12131]

20 hours ago, Aereldor said:

Was it a used 570?

No it wasn't. It was bought new.

[Jet12131]

20 hours ago, SavageNeo said:

probably crap motheboard's VRMs overheating rahter than gpu problem. what case do you have? do you have additional case fans?

I have 3 case fans and it also happend with a different motherboard so. My case is a AEROCOOL Battlehawk.

[Dr0y]

Which drivers are you running ? ... if you are on the latest you might want to try some older drivers ... I am on 20.2.2 and they are working great.

 

Also it really looks like a video memory problem ... do you have HWInfo ? ... It can report video memory error ... also might want to try underclocking the memory a bit to see if it's still happening.  If it fixes the problem then you should just rma the card as it's not normal thing. 

 

Also your psu is, at best, in the C tier in the psu tier list ... even tho it's a 700W maybe it's not well suited to power that card.  Do you have 2 connectors on the card ?  If yes, are they plugged on the same cable with the piggyback ?

[TheDankKoosh]

Might be an awfully binned gpu that can't sustain boost clocks, might try lowering core clocks by like 30mhz and seeing how it works. That also seems like a possible VRAM issue, so lowering clocks on that by about 300mhz and trying that out as well should be a good course of action. If it's the VRAM then the card is probably on it's way to the bin unless you can repair it yourself.

[Jet12131]

8 hours ago, Dr0y said:

Which drivers are you running ? ... if you are on the latest you might want to try some older drivers ... I am on 20.2.2 and they are working great.

 

Also it really looks like a video memory problem ... do you have HWInfo ? ... It can report video memory error ... also might want to try underclocking the memory a bit to see if it's still happening.  If it fixes the problem then you should just rma the card as it's not normal thing. 

 

Also your psu is, at best, in the C tier in the psu tier list ... even tho it's a 700W maybe it's not well suited to power that card.  Do you have 2 connectors on the card ?  If yes, are they plugged on the same cable with the piggyback ?

I had the newest driver installed but now I also installed the same driver as you. I don't have HWInfo but I could intall it, if it happens again with the new driver.

 

I think I only have 1 connector on the card and what is a piggyback?

[Dr0y]

1 hour ago, Jet12131 said:

what is a piggyback?

it's one cable with 2 plugs to plug in 2 connectors on the gpu ...

 

Piggyback gpu connector.webp

[Jet12131]

1 hour ago, Dr0y said:

it's one cable with 2 plugs to plug in 2 connectors on the gpu ...

 

Piggyback gpu connector.webp 793.96 kB · 3 downloads

Ah now I get it. Then I have definite only 1 connector to the card.

[Dr0y]

On 11/2/2020 at 2:47 PM, Jet12131 said:

Ah now I get it. Then I have definite only 1 connector to the card.

maybe you could try with 2 and see if it's better.

[Jet12131]

On 11/4/2020 at 12:48 PM, Dr0y said:

maybe you could try with 2 and see if it's better.

But my card only has 1 connector. Should it have 2 connectors or what?

[Dr0y]

On 11/5/2020 at 12:27 PM, Jet12131 said:

But my card only has 1 connector. Should it have 2 connectors or what?

oh no sorry didn't catch that part.  then just one is fine ...

[Jet12131]

So, I did what they said. Lowering the core clock by 60 Mhz.

On 11/2/2020 at 8:55 AM, TheDankKoosh said:

Might be an awfully binned gpu that can't sustain boost clocks, might try lowering core clocks by like 30mhz and seeing how it works. That also seems like a possible VRAM issue, so lowering clocks on that by about 300mhz and trying that out as well should be a good course of action. If it's the VRAM then the card is probably on it's way to the bin unless you can repair it yourself.

It didn't crash for a week but yesterday it crashed again, it doesn't make sense. I also got a BSOD with the error: Video_TRB_Failure. The BSOD happened after the error with the colorfull stripes on the screen. I don't know if that helps or not.

[Kupal]

36 minutes ago, Jet12131 said:

So, I did what they said. Lowering the core clock by 60 Mhz.

It didn't crash for a week but yesterday it crashed again, it doesn't make sense. I also got a BSOD with the error: Video_TRB_Failure. The BSOD happened after the error with the colorfull stripes on the screen. I don't know if that helps or not.

Probably Windows Update mess it up..

Try to system restore from last week and dont use Windows Update.

Try to re-roll windows update.

try reformat.

[Jet12131]

5 minutes ago, Kupal said:

Probably Windows Update mess it up..

Try to system restore from last week and dont use Windows Update.

Try to re-roll windows update.

try reformat.

I had this for almost a year and you telling me that every Windows update was bad or what? I don't know what you mean.

[Kupal]

6 minutes ago, Jet12131 said:

I had this for almost a year and you telling me that every Windows update was bad or what? I don't know what you mean.

Sometimes Windows Update mess up ur PC n Slow it down Believe it. Then MS will role new Windows and force other ppl to buy it.. Go get default windows 7/8 iso. looking fine then windows update it, it slow down then u see a msg Windows 10 popup at the end.

 

Nothing is bad to put a spare ssd and install a Linux on it. See if it crash

[Jet12131]

On 11/15/2020 at 4:25 PM, Kupal said:

Sometimes Windows Update mess up ur PC n Slow it down Believe it. Then MS will role new Windows and force other ppl to buy it.. Go get default windows 7/8 iso. looking fine then windows update it, it slow down then u see a msg Windows 10 popup at the end.

 

Nothing is bad to put a spare ssd and install a Linux on it. See if it crash

Yeah, I'm not going do that if I already had this problem for over a year.

[Dr0y]

try lowering memory clock a bit too, maybe that will help

On 11/15/2020 at 10:24 AM, Jet12131 said:

I had this for almost a year and you telling me that every Windows update was bad or what? I don't know what you mean.

Maybe it's an old update from one year ago that messed the things up and that was never corrected with later updates.  If you didn't try a fresh install, maybe it's worth the try.  If you don't want to go through the hassle of reinstalling on you main drive just get a 20$ 60gb or 120gb ssd to try it out ... if it works then you'll know that it's the windows.