Help me to fix this headset problem - microfone not working

[lorcav123]

Hi, my friend bought this headset for his PC:

 

https://www.turtlebeach.com/products/recon-50p-headset

 

even if it says that is for PS4 it should work on PC because it is 3,5mm connector, right? He connect the headset on front panel but microfone doesn't work. Everything other is fine. When he connect headset to microfone connector in front panel - microfone is working but there is no sound in hedphones. Is he doing something wrong? Here is the picture of windows settings when headset is connected in front panel in headphones connector:

 

For microfone:

 

 

Realtek options:

 

Online test and skype test - every option tested - no results:

 

 

 

 

And he connects headset to microfone connector - microfone is working but no sound in headphones:

 

[AndreiArgeanu]

The 3.5mm on the headset is used for both the headset audio and microphone meaning that you'll need a 3.5mm jack that supports microphone and audio at the same time and it's most likely that the motherboard doesn't have a port that supports both. The only way to fix the issue is to buy an adaptor, similar to the one below.

[The_russian]

It sounds like your case has separate jacks for headphones and mic, while the headset uses a combo port. If you tell us what case and headset are being used we can confirm that, but if that is the case you can get an adapter/splitter.

[lorcav123]

1 minute ago, AndreiArgeanu said:

The 3.5mm on the headset is used for both the headset audio and microphone meaning that you'll need a 3.5mm jack that supports microphone and audio at the same time and it's most likely that the motherboard doesn't have a port that supports both. The only way to fix the issue is to buy an adaptor, similar to the one below.

Thanks, so motherboard is the problem, good to know. Can he buy the cheapest or it must be some brand name?

[lorcav123]

2 minutes ago, The_russian said:

It sounds like your case has separate jacks for headphones and mic, while the headset uses a combo port. If you tell us what case and headset are being used we can confirm that, but if that is the case you can get an adapter/splitter.

I think his motherboard is this one

https://www.asus.com/Motherboards/M5A97_R20/

 

Case is some cheapest possible...

 

[AndreiArgeanu]

8 minutes ago, lorcav123 said:

I think his motherboard is this one

https://www.asus.com/Motherboards/M5A97_R20/

 

Case is some cheapest possible...

 

The motherboard doesn't have one of those ports. And the case probably doesn't have it either. It's pretty common for this to happen even with modern hardware and as I said your only solution to get the microphone and headphones working at the same time is to get an adaptor. Or a separate mic.