NZXT H510 USB C

[random man who needs help]

My USB C front panel port does not work. Before you tell me it's a seperate connector, I know. I have it on my B550 A PRO motherboard and it is plugged in but it still does not work. anyone know why that could be?

[JoostinOnline]

5 minutes ago, random man who needs help said:

My USB C front panel port does not work. Before you tell me it's a seperate connector, I know. I have it on my B550 A PRO motherboard and it is plugged in but it still does not work. anyone know why that could be?

Open up Device Manager and see if any devices aren't installed. Also try removing and reconnecting the header when the computer is turned off.

[random man who needs help]

Just now, JoostinOnline said:

Open up Device Manager and see if any devices aren't installed. Also try removing and reconnecting the header when the computer is turned off.

What do you mean if any devices aren't installed? And I've tried removing and reconnecting the header.

[Helpful Tech Witch]

4 minutes ago, random man who needs help said:

What do you mean if any devices aren't installed? And I've tried removing and reconnecting the header.

Does something along the lines of "external USB type c" come up? 

[Moonzy]

25 minutes ago, random man who needs help said:

it is plugged in

can we has photo?

[random man who needs help]

17 minutes ago, HelpfulTechWizard said:

Does something along the lines of "external USB type c" come up? 

"Nvidia USB Type-C Port Policy Controller"

 

9 minutes ago, Moonzy said:

can we has photo?

Of what? The port or device manager?

[Moonzy]

1 minute ago, random man who needs help said:

Of what? The port or device manager?

port, connector and maybe device manager

 

make sure there's no awkward kinks in the cable.

U bends are ok, but V bends are not

[random man who needs help]

19 hours ago, Moonzy said:

port, connector and maybe device manager

 

make sure there's no awkward kinks in the cable.

U bends are ok, but V bends are not

I'm working on getting the pictures, but I would like to mention that plugging my iPhone 7 into my back USB C port also does not work, although it does recieve power.

[Moonzy]

1 minute ago, random man who needs help said:

I'm working on getting the pictures, but I would like to mention that plugging my iPhone 7 into my back USB C port also does not work, although it does recieve power.

huh, might be a driver issue then

 

head to you motherboard's manufacturer website and download the latest USB drivers

[random man who needs help]

18 minutes ago, Moonzy said:

huh, might be a driver issue then

 

head to you motherboard's manufacturer website and download the latest USB drivers

I can't find any USB drivers. I might be blind though, here's the link: https://us.msi.com/Motherboard/support/B550-A-PRO#down-bios

[Moonzy]

1 minute ago, random man who needs help said:

I can't find any USB drivers. I might be blind though, here's the link: https://us.msi.com/Motherboard/support/B550-A-PRO#down-bios

try this one

https://download.msi.com/dvr_exe/mb/amd_chipset_drivers_am4_wt.zip

if not, you might have to RMA the board

[random man who needs help]

6 minutes ago, Moonzy said:

try this one

https://download.msi.com/dvr_exe/mb/amd_chipset_drivers_am4_wt.zip

if not, you might have to RMA the board

I'm able to plug in and charge the phone but it constantly asks to allow access to the PC.

 

Edit: It's now showing up and I can move around files, but I still can't use the front port.

[Moonzy]

2 minutes ago, random man who needs help said:

I'm able to plug in and charge the phone but it constantly asks to allow access to the PC.

 

Edit: It's now showing up and I can move around files, but I still can't use the front port.

it asks on your phone? like "charging only" or "file transfer" etc?

 

no sign of connection at all on the front panel? even power?

[random man who needs help]

9 minutes ago, Moonzy said:

it asks on your phone? like "charging only" or "file transfer" etc?

 

no sign of connection at all on the front panel? even power?

It asks if you want to allow access to photos and videos. standard iPhone stuff. No power or sign of life in the front.

[random man who needs help]

Other ports work fine.

[Moonzy]

Just now, random man who needs help said:

It asks if you want to allow access to photos and videos. standard iPhone stuff. No power or sign of life in the front.

can i have the photos of the connector, and motherboard?

you can upload to this forum with your phone

[random man who needs help]

4 minutes ago, Moonzy said:

can i have the photos of the connector, and motherboard?

you can upload to this forum with your phone

Spoiler

[Moonzy]

can you try replugging it?

 

strip the panels, follow the wires from the port's PCB, inspect the soldering points/connectors on PCB, look for any defects

 

im not too sure if it's faulty motherboard or casing

or still missing drivers

[random man who needs help]

1 minute ago, Moonzy said:

can you try replugging it?

 

strip the panels, follow the wires from the port's PCB, inspect the soldering points/connectors on PCB, look for any defects

 

im not too sure if it's faulty motherboard or casing

or still missing drivers

Yep, I tried unplugging and replugging it. I'll inspect everything later today. I will let you know what I find