Posted August 26, 2020 Hey. We just cancelled old plan and got on new one in Spectrum. Well, no internet since. They said to turn off modem and wait 15 mins. Doesnt work. We went there again and they said they send signal our way. Still doesnt work. What else is there to do? 2 and 3 light from top is flashing. Same with last one. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Could be a problem with phone line... any trees falling over? Strong wind? Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Author How come? It was working, they went to spectrum, switched plan and it stopped working. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Are you getting a WiFi signal and it just can’t connect to the server, or is it completely down? Also, you could check to see if the internet is just down completely. https://istheservicedown.com/problems/charter-communications/map Use this site. The red areas on the map are outages. If it is down, don’t bother calling. Charter’s customer service isn’t great. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 19 minutes ago, RageTester said: Could be a problem with phone line... any trees falling over? Strong wind? Spectrum is Coax, not DSL. @oskar23 How long since you switched plans with Spectrum? Is this an existing modem or new one? If it's new is it yours or theirs? Did you cancel your service and sign up new or just upgrade the plan directly? Current Network Layout: Current Build Log/PC: Prior Build Log/PC: Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Author It connects to wifi but it doesnt work. Red areas are not where i live. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Author 1 minute ago, Lurick said: Spectrum is Coax, not DSL. @oskar23 How long since you switched plans with Spectrum? Is this an existing modem or new one? If it's new is it yours or theirs? Did you cancel your service and sign up new or just upgrade the plan directly? Basically they raised price on our plan. We cancelled it and got same plan but on someone else for the same price. We did it today around 10 am. Its beeb over 2 hours since down. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Just now, oskar23 said: Basically they raised price on our plan. We cancelled it and got same plan but on someone else for the same price. We did it today around 10 am. Its beeb over 2 hours since down. It can take up to a day or two at least for that to happen in the worst case scenario. Depending on how soon you signed up again their system might have flagged it for review or something but it's hard to say. If you called them up and they said they sent the signal then either they screwed up disconnecting the old service or haven't finished provisioning the new service. Current Network Layout: Current Build Log/PC: Prior Build Log/PC: Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted August 26, 2020 Author Quote My account wasnt active. Now its working. Thanks Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now