Over a year problem with packet loss in gaming.

[LiquidHD]

so i had a problem that only occurs while playing video games, any game like cs:go, battlefield and fortnite and whatever. i just get download packet loss up to 80%. it's such a weird problem because when i run a ping test for google in cmd it shows no packet loss at all. my internet is so stable and really good so far. i have a vdsl2 connection and datapath = fast. Also I do use ether et. 

i ran many tests on [dslreports.com](https://dslreports.com) and always had grade A bufferbloat.i'm sorry if i'm just saying unnecessary information about my problem but i'm not really that good with network stuff. does anyone know a possible fix for this? any idea why this happens. by the way it's not a computer related problem because i tried to play different games from 3 different computers on the same network and i still get packet loss every 2 - 3 minutes.

p.s my ISP says my network is fine and they don't support problems related to video games so i'm basically F\*\*\*ed

[Windows7ge]

Does it happen immediately or does it take a little while for the packet-loss to start?

 

Do you have any network switch inbetween you and the vdsl2 modem/router? Can you provide a network diagram?

[LiquidHD]

40 minutes ago, Windows7ge said:

Does it happen immediately or does it take a little while for the packet-loss to start?

 

Do you have any network switch inbetween you and the vdsl2 modem/router? Can you provide a network diagram?

Yes I do have a network switch for my security cameras. But only one and it is connected via wireless. I tried to shut it down just to test and I still had the same problem 

[Windows7ge]

So otherwise the computer is connected directly to the router? What about my original question? Does packet loss start immediately or does it take a little while?

[LiquidHD]

7 hours ago, Windows7ge said:

So otherwise the computer is connected directly to the router? What about my original question? Does packet loss start immediately or does it take a little while?

yes my computer is connected directly via Ethernet cable to the router. i tested playing games without the cable on wifi to see if the cable is the cause, and i also tested on another cable. it's still the same. issue. and i also tested it on two laptops with and without Ethernet.
it happens immediately once i join a game. i get like a packet loss up to 80% and then immediately goes down. and again every 2 to 5 minutes

[Falcon1986]

@LiquidHD

1. With this packet loss, what exact problems are you seeing within games?
2. How is your local network set up? A schematic with makes/models of network devices would help. Include category of ethernet cables, too.
3. Is your network "quiet" when playing online games? Are you sure no other wireless devices are going online (e.g. smartphones, Windows Update, etc.)? Try running Glasswire while you alone are online playing games for a few hours to see.

[LiquidHD]

59 minutes ago, Falcon1986 said:

@LiquidHD

1. With this packet loss, what exact problems are you seeing within games?
2. How is your local network set up? A schematic with makes/models of network devices would help. Include category of ethernet cables, too.
3. Is your network "quiet" when playing online games? Are you sure no other wireless devices are going online (e.g. smartphones, Windows Update, etc.)? Try running Glasswire while you alone are online playing games for a few hours to see.

1. the whole game freezes for like 10-30 seconds and then continue normally. usually it says Down. packet loss 32% and then goes 50% and then 62% and then 80% then comes down to 0 immediately and i can play again. like always the same thing.

2. well i have one vdsl router TP-link TD w9960 in the middle of the house. and i have 1 cable (Cat 5) connected from it to my computer. i have another tp-link switch connected via wireless to the router for my security cameras only. my internet is very stable. i don't have any problems at all watching videos in high quality or browsing or even downloading. 

3. yes i made sure no one is going online. also disconnected the switch and it did absolutely no difference at all. no one was in home with me when i did the test and i did it soooo many times over the year. i'll try glasswire and tell you how it went for me once i get a chance to play video games.

[Falcon1986]

34 minutes ago, LiquidHD said:

TP-link TD w9960

Was this device provided by the ISP or is it your personal device? If the latter, did you keep the ISP device so you can test if you get a more stable connection with it?

 

35 minutes ago, LiquidHD said:

another tp-link switch connected via wireless to the router

I've never heard of a "wireless switch"... but OK. Or are you using a wireless access point in bridge mode?

 

37 minutes ago, LiquidHD said:

and i have 1 cable (Cat 5) connected from it to my computer.

Can you try another ethernet cable to eliminate the possibility of a bad cable?

[LiquidHD]

7 hours ago, Falcon1986 said:

Was this device provided by the ISP or is it your personal device? If the latter, did you keep the ISP device so you can test if you get a more stable connection with it?

 

I've never heard of a "wireless switch"... but OK. Or are you using a wireless access point in bridge mode?

 

Can you try another ethernet cable to eliminate the possibility of a bad cable?

Well I just recently bought this device. The device I had from my ISP is an adsl one and I had it while the problem existed for over a year. 

 

Yea probably wireless access point in bridge mode

 

yes i do have two cables that i tested them. also there was like a very small cable came with the router that i got a laptop connected to and tried to play with it. nothing really changed. also tried to play on wifi instead of ethernet. it was the same problem.

[Windows7ge]

6 hours ago, LiquidHD said:

yes my computer is connected directly via Ethernet cable to the router. i tested playing games without the cable on wifi to see if the cable is the cause, and i also tested on another cable. it's still the same. issue. and i also tested it on two laptops with and without Ethernet.
it happens immediately once i join a game. i get like a packet loss up to 80% and then immediately goes down. and again every 2 to 5 minutes

Can you say this issue coincided with the introduction of any new hardware? A new Router a new Switch?

[LiquidHD]

6 hours ago, Windows7ge said:

Can you say this issue coincided with the introduction of any new hardware? A new Router a new Switch?

No. It just randomly happened. I just recently got a vdsl router thinking it might fix the problem but it didn't. 

 

But no the issue happened randomly with no any hardware or network upgrades or changes. 

[Windows7ge]

16 hours ago, LiquidHD said:

No. It just randomly happened. I just recently got a vdsl router thinking it might fix the problem but it didn't. 

 

But no the issue happened randomly with no any hardware or network upgrades or changes. 

I really can't think of anything else outside of blaming the ISP network unfortunately. It sounds like we've eliminated every piece of hardware and/or software on your network. They said they don't support problems with games. vdsl is the old telephone phone-line. Bandwidth is pretty limiting and game traffic is delay sensitive. I would wonder if they stopped prioritizing game traffic causing packet-loss in delay sensitive applications.

 

The only other advise I can try to give is try a different ISP. Maybe even just setup a mobile hotspot on your cellphone and see if the problems go away.

[LiquidHD]

1 hour ago, Windows7ge said:

I really can't think of anything else outside of blaming the ISP network unfortunately. It sounds like we've eliminated every piece of hardware and/or software on your network. They said they don't support problems with games. vdsl is the old telephone phone-line. Bandwidth is pretty limiting and game traffic is delay sensitive. I would wonder if they stopped prioritizing game traffic causing packet-loss in delay sensitive applications.

 

The only other advise I can try to give is try a different ISP. Maybe even just setup a mobile hotspot on your cellphone and see if the problems go away.

Well the problem the ISP I'm with right now control all the internet servers. Other ISPes are just partnered with them. So that means my problem will not be solved by switching to another ISP right? 

 

I tried to play using my phone network but the problem 4G signals are so bad in my area. I guess I just gotta give up on trying to find a solution. It's just not meant to be but anyway I really do appreciate your support and taking the time to comment. Thank you so much