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NVidia "Customer Support" lul

sakojan123
By sakojan123
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Posted

Did you try another chat? 

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Is this really that hard?

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313.TR6.TRC2.A0.H0.Xnvidia+shield+power.TRS0&_nkw=nvidia+shield+power&_sacat=0

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Posted
9 minutes ago, sakojan123 said:

Any thoughts on what I can do about this?

1) You could realize that almost no manufacturer sells such components to the general public.

2) Just replace the connector with something else and then proceed to replace the connector on the power-supply with a compatible one.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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2 minutes ago, Enderman said:

Is this really that hard?

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2322090.m570.l1313.TR6.TRC2.A0.H0.Xnvidia+shield+power.TRS0&_nkw=nvidia+shield+power&_sacat=0

I think he was talking about the connector on the Shield TV, not its power-supply.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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2 minutes ago, WereCatf said:

1) You could realize that almost no manufacturer sells such components to the general public.

2) Just replace the connector with something else and then proceed to replace the connector on the power-supply with a compatible one.

I suppose you're right. I'll look into seeing how I can replace the connector. 

I guess I'm just tilted by the way the support agent handled it. Like I waited 30 mins and got hung up on ya feel?

 

Thanks for the input though bro.

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Just now, sakojan123 said:

I guess I'm just tilted by the way the support agent handled it. Like I waited 30 mins and got hung up on ya feel?

Yeah, I know what you mean. As sad as it is, that's very typical in my experience.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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31 minutes ago, WereCatf said:

I think he was talking about the connector on the Shield TV, not its power-supply.

If that's what he means, then that would be called a socket, not a connector.

A connector is on the end of a cable.

The socket is what the cable plugs into.

 

Also, opening up the device to desolder the connector and replace it would already void the warranty, so why would a company be concerned about a custom component being available if the unit is not designed to be user-servicable in the first place??

 

 

 

That's like me companing about a PCB on my seasonic power supply not being available for purchase alone.

Like yeah of course it's not, it's a custom made component for the device, not a generic resistor or capacitor.

The device is not meant to be opened up by a user anyway.

 

 

 

If the socket is damaged then he can buy a dead shield from ebay for under $100 and pull the socket out of it for a transplant, or buy a new shield, or just replace the connector with a different one available from mouser or digikey and just rewire the power plug.

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

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1 minute ago, Enderman said:

Also, opening up the device to desolder the connector and replace it would already void the warranty, so why would a company be concerned about a custom component being available if the unit is not designed to be user-servicable in the first place??

Why are you whining to me about it? I just said that almost no company provides such components to the general public.

Hand, n. A singular instrument worn at the end of the human arm and commonly thrust into somebody’s pocket.

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2 minutes ago, WereCatf said:

Why are you whining to me about it? I just said that almost no company provides such components to the general public.

Only the first three sentences were really of your concern, the rest is for the OP.

 

Well actually the whole post is more for the OP, referencing your comment for context about the socket.

NEW PC build: Blank Heaven   minimalist white and black PC     Old S340 build log "White Heaven"        The "LIGHTCANON" flashlight build log        Project AntiRoll (prototype)        Custom speaker project

Spoiler

Ryzen 3950X | AMD Vega Frontier Edition | ASUS X570 Pro WS | Corsair Vengeance LPX 64GB | NZXT H500 | Seasonic Prime Fanless TX-700 | Custom loop | Coolermaster SK630 White | Logitech MX Master 2S | Samsung 980 Pro 1TB + 970 Pro 512GB | Samsung 58" 4k TV | Scarlett 2i4 | 2x AT2020

 

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Posted

I don't blame the guy. You asked him if they sell a part, he told you they don't. Then you made it clear you were going to get hostile and argue anyway for no apparent reason, so he disconnected.

 

What else do you possibly want from the support person?

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