AMD 5700 XT Usage dropping to 0%

[Supern0va]

Specs:

Ryzen 5 3600

MSI B450 Tomahawk Max

Corsair Vengeance Pro 3600 MHz (OC to 3600 in BIOS)

Gigabyte 5700 XT Gaming OC

EVGA SuperNOVA 650 G1+ 650W Modular 80+ Gold PSU

Windows 10 Pro 64 Bit

 

Recently built my first PC, all new parts, made sure to check every single component over making sure the wiring was all good and been using it for about a week now. It runs really well and games run pretty good aswell. Apart from when the GPU usage randomly drops to 0% and my games stutter. It isn't as bad in Modern Warfare but on Rainbow Six SIege it is really bad. Can play for about 30-40 minutes and then it will start stuttering every 5 seconds. Radeon software shows that it is dropping GPU usage to 0 during the stutters. Also all drivers are up to date and I have tried the recommended and optional Radeon drivers but the issue still persists. DDU hasn't helped either. DXdiag file is attached.

 

If any other info is needed just ask. I will get a screenshot of the GPU usage drops when I see it again. (i know i should have come prepared, my bad).

 

Help is appreciated

DxDiag.txt

[Tristerin]

Ever since the Islands based GPU architecture, I find that the best monitoring system is Windows Task Manager for AMD cards...oddly enough. 

 

When it drops to 0% usage, does your system hang or can you replicate looking at Task manager instead and see what the usage drops too on the card?

[Supern0va]

2 minutes ago, Tristerin said:

Ever since the Islands based GPU architecture, I find that the best monitoring system is Windows Task Manager for AMD cards...oddly enough. 

 

When it drops to 0% usage, does your system hang or can you replicate looking at Task manager instead and see what the usage drops too on the card?

System hangs and it only freezes for about 0.5-1 second. I can probably look at task manager after a freeze and see what is says. WIll get back to you. Also, if its relevant. I just ran FurMark for about 20 minutes and the GPU usage was a steady 99%. No drops at all and temps were normal and power consumption also.

[Tristerin]

1 minute ago, Supern0va said:

System hangs and it only freezes for about 0.5-1 second. I can probably look at task manager after a freeze and see what is says. WIll get back to you. Also, if its relevant. I just ran FurMark for about 20 minutes and the GPU usage was a steady 99%. No drops at all and temps were normal and power consumption also.

System hanging, but passing FurMark would have me point at a Driver issue - If you are on the most recent drivers, I would DDU them off the system, and then try a previous revision, and rinse repeat until I found one stable.

 

You can also wait a bit and see if other more experienced folks respond.  I personally have no hands on knowledge of a 5700XT just read about their horrid driver issues here daily.

[Supern0va]

13 minutes ago, Tristerin said:

System hanging, but passing FurMark would have me point at a Driver issue - If you are on the most recent drivers, I would DDU them off the system, and then try a previous revision, and rinse repeat until I found one stable.

 

You can also wait a bit and see if other more experienced folks respond.  I personally have no hands on knowledge of a 5700XT just read about their horrid driver issues here daily.

Yes, I will try that. Managed to find a clip of the issue in game aswell. Not sure if it helps but it's here. Shouldnt need to download it. https://drive.google.com/open?id=17eTguzzDPLqFe2_10gRFk69N7GXAuCGq

[Tristerin]

2 minutes ago, Supern0va said:

Yes, I will try that. Managed to find a clip of the issue in game aswell. Not sure if it helps but it's here. Shouldnt need to download it. https://drive.google.com/open?id=17eTguzzDPLqFe2_10gRFk69N7GXAuCGq

I wont click that, however if its as described (a literal freeze during gaming) with no issues while benchmarking I think their is likely a driver issues however this is based on what you are experiencing and the vast number of driver issues with these cards

[Supern0va]

1 minute ago, Tristerin said:

I wont click that, however if its as described (a literal freeze during gaming) with no issues while benchmarking I think their is likely a driver issues however this is based on what you are experiencing and the vast number of driver issues with these cards

Oh ok, expected. And yes, I hope that it is a driver issue and not a different component. 

[Tristerin]

3 minutes ago, Supern0va said:

Oh ok, expected. And yes, I hope that it is a driver issue and not a different component. 

I just don't have my Linux machine on...its under the bed not in use atm  

 

You can use DDU to remove the driver, then boot back up, let Windows 10 install the generic driver and (while it will NOT game optimized at all) and see if the stutter goes away.

Since it passes Furmark, to me that's a clear indicator of a driver issue then - start rolling them back (DDU, try a older revision, rinse repeat) till you find one from AMD that's good for your card

[Supern0va]

2 hours ago, Tristerin said:

I just don't have my Linux machine on...its under the bed not in use atm  

 

You can use DDU to remove the driver, then boot back up, let Windows 10 install the generic driver and (while it will NOT game optimized at all) and see if the stutter goes away.

Since it passes Furmark, to me that's a clear indicator of a driver issue then - start rolling them back (DDU, try a older revision, rinse repeat) till you find one from AMD that's good for your card

Downgraded my driver from 20.2.2 to 20.1.3 and I haven't had any stuttering so far. Thanks for the help but at least it is HOPEFULLY not a hardware issue.

[Tristerin]

40 minutes ago, Supern0va said:

Downgraded my driver from 20.2.2 to 20.1.3 and I haven't had any stuttering so far. Thanks for the help but at least it is HOPEFULLY not a hardware issue.

Excellent news!  Im banking on driver issue based on the plethora of them addressed weekly here