New gtx 690 but having problems

[Ronnie221]

Hey, so I am new the the pc world ( gaming) and I went and bought a pc but it needed a power supply and a graphics cars so I purchased both. The power supply swapped with no problem. With the you though it went in fine but after first boot up and me trying to install the drivers that’s were I had a problem. It put in all the specs needed on nvidia’s website and chose the correct driver. It went all the way through to systems check (not sure if this was the correct name) then it said the driver is not compatible with the version of Windows. I searched the internet or similar problems but it only said to make sure windows is up to date. I updated windows but still had the problem. Please HELP

[Fasauceome]

You're running 64 bit windows correct?

[xAcid9]

What is your window version? Type winver in Run.  

[Necron1050]

Hi, i have the same card.

Here is the link for the driver i use

 

however this might be a issue if you are runing a different version of windows. my link is for windows 10 64 bit.

to get the right driver go to this link and fill in all the relevent info.

 

P.S. this is a link to advance driver search.

[SpookyCitrus]

You can also try using Geforce Experience to get the drivers. It auto detects and installs the correct ones based on your system.

[Ronnie221]

48 minutes ago, Fasauceome said:

You're running 64 bit windows correct?

Yes 

[Ronnie221]

49 minutes ago, xAcid9 said:

What is your window version? Type winver in Run.  

version 1909 (os build 18363.720)

[Ronnie221]

12 minutes ago, SpookyCitrus said:

You can also try using Geforce Experience to get the drivers. It auto detects and installs the correct ones based on your system.

ill try that right now 

[Ronnie221]

21 minutes ago, SpookyCitrus said:

You can also try using Geforce Experience to get the drivers. It auto detects and installs the correct ones based on your system.

it said cannot continue it says nvidia geforce experiences require a nvidia gpu.

[Ronnie221]

Just now, Ronnie221 said:

it said cannot continue it says nvidia geforce experiences require a nvidia gpu.

Could it be the computer is not even reading the card? But the geforce gtx light is lighting up though.

[Necron1050]

Just now, Ronnie221 said:

it said cannot continue it says nvidia geforce experiences require a nvidia gpu.

that would suggest that one of a few faults

 

1. the card is not in the slot correctly (try are installing it making sure the PCIE lock is on tightly)

2. the mother board or card doesn't like that slot for some reason (try and install the card in a different slot if you have one)

3. the card is not receiving power or something (check that the 2 8 pin connectors are both plugin and that all the power connectors are plugged in.)(even experienced builders forget stuff like hat occasionally).

 

p.s. if you tell us what motherboard and power supply you have that might help us trouble shoot.

[papajo]

actually tell us full PC specs (CPU ,Mobo, RAM, GPU, PSU, m.2/ssd drives-where is windows installed on? and any other device you may have pluged in the form of a PCI card)  if you dont know how to do that download speccy its a program that will tell you, gives us brand names and model besides speaks.

 

Also tell us your windows version (push windows button + R and in the run window that will appear type in winver and push enter) also make sure you have the 64 bit version of windows 

 

Also a GTX 690 is not sold anymore so what do you mean by "new" ? did it come in a sealed box when you bought it second hand from somewhere like ebay? Did you buy it from china? how much? (because chinese listings are quite a few times misleading and sell you stuff for dirt cheap that is not working/legitimate version of that the listing claims it to be) 

[Ronnie221]

1 hour ago, Necron1050 said:

that would suggest that one of a few faults

 

1. the card is not in the slot correctly (try are installing it making sure the PCIE lock is on tightly)

2. the mother board or card doesn't like that slot for some reason (try and install the card in a different slot if you have one)

3. the card is not receiving power or something (check that the 2 8 pin connectors are both plugin and that all the power connectors are plugged in.)(even experienced builders forget stuff like hat occasionally).

 

p.s. if you tell us what motherboard and power supply you have that might help us trouble shoot.

1. uninstalled it and then put it back in./ same result 

2. there are two slots but the case cant physically fit the card in the second slot sadly.

3. i went and unplugged it and plugged it in with pressing force.

[Ronnie221]

Just now, Ronnie221 said:

1. uninstalled it and then put it back in./ same result 

2. there are two slots but the case cant physically fit the card in the second slot sadly.

3. i went and unplugged it and plugged it in with pressing force.

 

1 hour ago, Necron1050 said:

that would suggest that one of a few faults

 

1. the card is not in the slot correctly (try are installing it making sure the PCIE lock is on tightly)

2. the mother board or card doesn't like that slot for some reason (try and install the card in a different slot if you have one)

3. the card is not receiving power or something (check that the 2 8 pin connectors are both plugin and that all the power connectors are plugged in.)(even experienced builders forget stuff like hat occasionally).

 

p.s. if you tell us what motherboard and power supply you have that might help us trouble shoot.

this is the motherboard "New Genuine Dell Optiplex 990 MT Intel Q67 Chipset LGA 1155 DDR3 SDRAM 4 Slots Desktop Motherboard 2VM2Y 6D7TR CN-02VM2Y"

this is a link https://www.newegg.com/p/1JW-000H-005A6?item=9SIAJ5VAWF8133&source=region&nm_mc=knc-googlemkp-pc&cm_mmc=knc-googlemkp-pc-_-pla-the+best+part+inc-_-motherboards+-+intel-_-9SIAJ5VAWF8133&gclid=Cj0KCQjw3qzzBRDnARIsAECmrypI2IW0TAZprduPbC3fu4hdw9wKUwTilEb4hSH_A4CHBwf9QQfMBkwaAnU6EALw_wcB&gclsrc=aw.ds

[Ronnie221]

1 hour ago, papajo said:

actually tell us full PC specs (CPU ,Mobo, RAM, GPU, PSU, m.2/ssd drives-where is windows installed on? and any other device you may have pluged in the form of a PCI card)  if you dont know how to do that download speccy its a program that will tell you, gives us brand names and model besides speaks.

 

Also tell us your windows version (push windows button + R and in the run window that will appear type in winver and push enter) also make sure you have the 64 bit version of windows 

 

Also a GTX 690 is not sold anymore so what do you mean by "new" ? did it come in a sealed box when you bought it second hand from somewhere like ebay? Did you buy it from china? how much? (because chinese listings are quite a few times misleading and sell you stuff for dirt cheap that is not working/legitimate version of that the listing claims it to be) 

here is a link to the specs https://www.cnet.com/products/dell-optiplex-990-mt/

 

[Ronnie221]

1 hour ago, papajo said:

actually tell us full PC specs (CPU ,Mobo, RAM, GPU, PSU, m.2/ssd drives-where is windows installed on? and any other device you may have pluged in the form of a PCI card)  if you dont know how to do that download speccy its a program that will tell you, gives us brand names and model besides speaks.

 

Also tell us your windows version (push windows button + R and in the run window that will appear type in winver and push enter) also make sure you have the 64 bit version of windows 

 

Also a GTX 690 is not sold anymore so what do you mean by "new" ? did it come in a sealed box when you bought it second hand from somewhere like ebay? Did you buy it from china? how much? (because chinese listings are quite a few times misleading and sell you stuff for dirt cheap that is not working/legitimate version of that the listing claims it to be) 

this one was from the link you gave me 

Operating System
    Windows 10 Pro 64-bit
CPU
    Intel Core i5 2500 @ 3.30GHz    33 °C
    Sandy Bridge 32nm Technology
RAM
    8.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
    Dell Inc. 06D7TR (CPU 1)
Graphics
    2779 (1920x1080@60Hz)
    Intel HD Graphics (Dell)
Storage
    1863GB Seagate ST2000VM003-1ET164 (SATA )    29 °C
Optical Drives
    No optical disk drives detected
Audio
    High Definition Audio Device

[papajo]

1 minute ago, Ronnie221 said:

here is a link to the specs https://www.cnet.com/products/dell-optiplex-990-mt/

 

Well then theres your answer you have AMD Radeon HD 6350

 

In case you just added a new GPU it might be that a) your PSU cant feed it b) the PC (as in mobo) is not compatible with it.. OEM builds by dell are not so much upgrade friendly. 

[Ronnie221]

1 hour ago, papajo said:

actually tell us full PC specs (CPU ,Mobo, RAM, GPU, PSU, m.2/ssd drives-where is windows installed on? and any other device you may have pluged in the form of a PCI card)  if you dont know how to do that download speccy its a program that will tell you, gives us brand names and model besides speaks.

 

Also tell us your windows version (push windows button + R and in the run window that will appear type in winver and push enter) also make sure you have the 64 bit version of windows 

 

Also a GTX 690 is not sold anymore so what do you mean by "new" ? did it come in a sealed box when you bought it second hand from somewhere like ebay? Did you buy it from china? how much? (because chinese listings are quite a few times misleading and sell you stuff for dirt cheap that is not working/legitimate version of that the listing claims it to be) 

Also I did buy it used from ebay. I payed $120 shipped it came from California. 

[papajo]

4 minutes ago, Ronnie221 said:

Also I did buy it used from ebay. I payed $120 shipped it came from California. 

Well I already responded to you with

5 minutes ago, papajo said:

Well then theres your answer you have AMD Radeon HD 6350

 

In case you just added a new GPU it might be that a) your PSU cant feed it b) the PC (as in mobo) is not compatible with it.. OEM builds by dell are not so much upgrade friendly. 

 

 

Oh and I have to ask just to be sure, incase you added a GTX 690 did you remove the AMD Radeon HD 6350 already installed in it? because you should..

 

Also what you should do is start on safe mode like this https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

and then download and runn DDU to remove all the preexisting drivers 

 

restart on normal mode (not safe mode) and try to install the drivers again.

 

If it doesnt work then its what I already mentioned on my post above. 

 

EDIT: just for the conversation I would like to add that you paid to much for it... I wouldnt pay more than $75 for such a computer especially a used/refurbished one. 

[Ronnie221]

2 minutes ago, papajo said:

Well then theres your answer you have AMD Radeon HD 6350

 

In case you just added a new GPU it might be that a) your PSU cant feed it b) the PC (as in mobo) is not compatible with it.. OEM builds by dell are not so much upgrade friendly. 

So what does that mean you lost me. So your saying that the  AMD Radeon HD 6350 is the one that is in the computer. I ask this because before putting the gtx card there was no previous cards or anything in the slots. Also when I went to device manager in settings it said i was using Intel integrated graphics.

 

 

[-rascal-]

Looks like the computer is not detecting the GTX 690...

Only the Intel integrated graphics.

 

Which brings up this point -- make sure your monitor is plugged into the back of the GTX 690, NOT the back of the motherboard.

 

The PCI-E power connections are NOT optional, they are mandatory.

You need to have both PCI-E 8-pin power connections hooked up.

 

Also don't know why you bought an old GTX 690 (basically 2x GTX 680's on one circuit board).

If games don't support multiple GPUs, you are using 1/2 a GTX 690.

GTX 680 (1/2 a GTX 690) is pretty slow compared to even the new $100 ~ $150 graphics cards...

[papajo]

2 minutes ago, Ronnie221 said:

So what does that mean you lost me. So your saying that the  AMD Radeon HD 6350 is the one that is in the computer. I ask this because before putting the gtx card there was no previous cards or anything in the slots. Also when I went to device manager in settings it said i was using Intel integrated graphics.

 

 

Well then these are not your specs... the specs you gave me include the graphics card.. please run the speccy program I gave you a link for its free..

 

either-way you paid too much for this computer.. it isnt worth more than 75$ and 75$ is generous especially since it didnt come with a graphics card. 

[Ronnie221]

3 minutes ago, papajo said:

Well I already responded to you with

 

 

Oh and I have to ask just to be sure, incase you added a GTX 690 did you remove the AMD Radeon HD 6350 already installed in it? because you should..

 

Also what you should do is start on safe mode like this https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

 

and then download and runn DDU to remove all the preexisting drivers 

 

restart on normal mode (not safe mode) and try to install the drivers again.

 

If it doesnt work then its what I already mentioned on my post above. 

 

EDIT: just for the conversation I would like to add that you paid to much for it... I wouldnt pay more than $75 for such a computer especially a used/refurbished one. 

Its all good I was getting overexcited about the computer and really wanted to play rust and it was unplayable with the current graphics 

[Ronnie221]

1 minute ago, -rascal- said:

Looks like the computer is not detecting the GTX 690...

Only the Intel integrated graphics.

 

Which brings up this point -- make sure your monitor is plugged into the back of the GTX 690, NOT the back of the motherboard.

 

The PCI-E power connections are NOT optional, they are mandatory.

You need to have both PCI-E 8-pin power connections hooked up.

You lost me. Does the motherboard plug directly into the gpu.

At the moment i have the gpu in the slot and two 8 pin power connectors coming in from the power supply.

[Ronnie221]

3 minutes ago, papajo said:

Well then these are not your specs... the specs you gave me include the graphics card.. please run the speccy program I gave you a link for its free..

 

either-way you paid too much for this computer.. it isnt worth more than 75$ and 75$ is generous especially since it didnt come with a graphics card. 

 

DESKTOP-Q3KDF4S.speccy