Speaking to the customer

[ITJINN]

After I’ve asked the questions regarding the issues to the Computer and got all I need, do I just stay silent throughout the troubleshoot process or can I talk to the customer, if so, what are your typical conversations like?

[wANKER]

Are we talking about a remote connection/telephone conversion here?

[ITJINN]

nope, in person 

[Semper]

Small talk?

that will be entirely dependent on your client.

if they want to talk, they will.

if they don’t, they usually don’t engage much, some (Very few) will outright ask you to not talk.

what you talk about is going to vary widely as, again, it depends on who your client is, what they do, and usually what interests you might share. 

[ITJINN]

So it’s usually I shouldn’t engage in talk, only if they begin it? except small talk like asking how they are