Asus Prime X570-Pro no Ethernet

[TyWeMc]

Hey guys,

Just got the Asus Prime X570-Pro motherboard, got it installed fine. Posted first try and I’m in windows. For some reason I can’t get the Ethernet to work though. This board doesn’t have WiFi, just a LAN port. My cable, router, modem all work perfectly. The computer was getting internet fine before the board switch.

 

I don’t have an optical drive installed in my computer so I haven’t touched the installation disc it came with. I found the LAN driver for the board on the Asus website using my Mac. Put it on a flash drive, tried to run it on my pc and nothing. I’m at a loss.

 

Does anyone have experience with this sort of thing or a solution? I would greatly appreciate it.

 

Thanks!

 

Update: So I just tested my cable in my laptops and I’m not getting a connection there either. Checked my network switch and no data is being moved. My network must be messed up. 90% that’s what the issue actually is..

Edited October 26, 2019 by TyWeMc

[Streetguru]

1 minute ago, TyWeMc said:

Hey guys,

Try making an ubuntu USB and see what happens if you boot up Linux

 

Don't need to install it.

[Jurrunio]

check device manager. Under network adapter (sth like that) it should have an entry for GbE controller of some sort. If it doesn't, go through the BIOS (which will be tideous) to check whether it's disabled for some reason. If you can't find it, RMA is the easier way out since the ethernet controller is literally soldered onto the board.

[TyWeMc]

9 minutes ago, Jurrunio said:

check device manager. Under network adapter (sth like that) it should have an entry for GbE controller of some sort. If it doesn't, go through the BIOS (which will be tideous) to check whether it's disabled for some reason. If you can't find it, RMA is the easier way out since the ethernet controller is literally soldered onto the board.

I found the network adapter. I checked the bios and ensured that the network adapter was enabled. Device manager says its drivers are up to date.

[TyWeMc]

13 minutes ago, Streetguru said:

Try making an ubuntu USB and see what happens if you boot up Linux

 

Don't need to install it.

Not a bad idea.. I’ll give that a try tomorrow.

[Streetguru]

1 minute ago, TyWeMc said:

Not a bad idea.. I’ll give that a try tomorrow.

Could also try a bios update on the motherboard, but if doesn't work in linux either, which it should even without drivers, it might just be a defective board, or potentially the CPU. Won't know for sure without some parts swaps if you have a local PC shop or something.