Gigabit Ethernet HELP

[smont04]

So I upgraded my connection with my isp to 1 gigabit. While I understand that I wont get all 1 gigabit, I had hoped for more than the 180 mbps download speeds over Ethernet. I'm using a cat7 cable straight from my router, which the Xfinity guy tested to reach 991 mbps, and I plug it in to my MSI Trident X. The trident x has a realtek pcie gigabit Ethernet controller so I know it is capable of more than 180 mbps. I updated my drivers and used windows troubleshooter, and that's where my knowledge ends. My trident x is specced with a Core i9 9900K, 32 gb of ddr4 RAM, a 500gb ssd, a 2 tb hard drive, and a 2080ti(not that the latter 3 should make a difference but whatever). The Xfinity guy said it was out of his realm of knowledge, and since the router itself works and reaches a gigabit over ethernet on his test machine its not xfinity's problem. Is there something in windows I have to change to reach any higher than 180 mbps?

[leo1798]

Did he hook directly into the router or into the coax cable/whatever cable brings internet into the house? 

[smont04]

Just now, leo1798 said:

Did he hook directly into the router or into the coax cable/whatever cable brings internet into the house? 

He linked into the router. He tested with both his cable, and my cable that I was only able to get 180 mb down on

[Electronics Wizardy]

45 minutes ago, smont04 said:

He linked into the router. He tested with both his cable, and my cable that I was only able to get 180 mb down on

Test with your system plugged directly into the modem and skip the router.

 

How are you testing speeds?

[smont04]

2 hours ago, Electronics Wizardy said:

Test with your system plugged directly into the modem and skip the router.

 

How are you testing speeds?

I'm using the modem/router unit that Xfinity rents you when you sign up with them. I'm testing speeds with speedtest.net and the Google one.

[leo1798]

13 hours ago, smont04 said:

I'm using the modem/router unit that Xfinity rents you when you sign up with them. I'm testing speeds with speedtest.net and the Google one.

I can't seem to find the spec anywhere but you may want to look into getting a gigabit modem and/or router as the proprietary model distributed by xfinity is more than likely a bottleneck. Or at the very least you can contact them and ask for the spec.

[smont04]

1 minute ago, leo1798 said:

I can't seem to find the spec anywhere but you may want to look into getting a gigabit modem and/or router as the proprietary model distributed by xfinity is more than likely a bottleneck. Or at the very least you can contact them and ask for the spec.

The guy was here and during the Xfinity speed test it was outputting 960 Mbps to my pc. I had screenshots of my computer reaching 960 input from task manager. I can't seem to replicate these speeds out of the Xfinity test though. 

[leo1798]

Just now, smont04 said:

The guy was here and during the Xfinity speed test it was outputting 960 Mbps to my pc. I had screenshots of my computer reaching 960 input from task manager. I can't seem to replicate these speeds out of the Xfinity test though. 

Regardless, you should contact them because "it's beyond my area of expertise" is not a sufficient answer.

[smont04]

59 minutes ago, leo1798 said:

Regardless, you should contact them because "it's beyond my area of expertise" is not a sufficient answer.

I think so too, but they made it clear that it's something with my computer because the cable is receiving 1gb. They said they aren't liable for issues with the customers hardware and can't offer support for it

[WhyThereIsAPieOverHead]

rich boi...

seriously my cat 5e in hong kong still gets 300 mbps down

 

sad now im in canada and down speed is only 800 kbps

 try update driver for the realtek gigabit ethernet

or restart your pc and modem and router as well

[Donut417]

23 hours ago, leo1798 said:

Regardless, you should contact them because "it's beyond my area of expertise" is not a sufficient answer.

Comcast is responsible for wiring from the pole to the grounding block. After that it’s the customers problem. If they have to fix customer wiring then it costs a lot and they will drill thru the side of the house where ever they please. They don’t run wiring in the walls. I’ve seen some shit Comcast installs in my day. 

 

So so yeah they are not responsible for the wiring or any device connected to their service. Unless your renting the device from them. Such as the gateway and cable boxes.