Experiencing Packet Loss - ISP recommends an upgrade

[Benjji]

So I've been experiencing a bit of packet loss 1% - 10% while gaming.

I contacted my ISP and they said

"Hey ben so i just noticed that you're not actually on our gamer pack and that might actually fix the packet loss issues as the gamer pack offers priority routing to servers and we can also do port forwarding on there which we can't do on your current plan"

ISP Chat Message:

https://gyazo.com/4972dc779b4e4fbd391517ab8cddf4ae

 

Is this just BS or is this an actual thing that can help fix the packet loss?

 

Thanks,

Ben.

[Spotty]

They're just trying to sell you a more expensive plan. Which ISP mate?

What plan are you on? What technology FTTN, FTTP, FTTC, HFC, ADSL, ADSL2, Satellite, 3G/4G mobile? How are you connected to your router? Wifi or ethernet?

 

Do you always get packet loss or is it only in one game?

[Electronics Wizardy]

Does this packet dropping happen on all servers?

 

What isp? Whats your network setup?

[Benjji]

11 minutes ago, Spotty said:

They're just trying to sell you a more expensive plan. Which ISP mate?

What plan are you on? What technology FTTN, FTTP, FTTC, HFC, ADSL, ADSL2, Satellite, 3G/4G mobile? How are you connected to your router? Wifi or ethernet?

 

Do you always get packet loss or is it only in one game?

Yeah I figured... I'm with MyRepublic. I must say though, they did say they would waive the fee if no improvements were made.

I'm on Fixed Wireless, but I still get 30ish ping and 40 down 20 up.

 

I can't tell if its only in one game or not, cause I only play the one game. It does seem to occur more throughout peak hour which sucks. 

If there's a way to test it further, please tell me.

 

10 minutes ago, Electronics Wizardy said:

Does this packet dropping happen on all servers?

 

What isp? Whats your network setup?

(See above)

My network setup is just a router/modem combo from the ISP. I do have an Ethernet cord going from the router, up the roof and into my computer. 

[Spotty]

Just now, Benjji said:

I'm on Fixed Wireless

Damn, I knew I forgot one of them... 
Fixed Wireless can have issued with packet loss even if you have a high upload and download speed. It's really just the nature of the beast when you're dealing with a wireless connection.

 

4 minutes ago, Benjji said:

It does seem to occur more throughout peak hour which sucks. 

Could be congestion on the fixed wireless tower causing issues, or exacerbating existing issues.
 

4 minutes ago, Benjji said:

If there's a way to test it further, please tell me.

Easiest way would be just to ping a website and see if there is any packet loss.

Run > cmd

ping google.com.au -n 30

 

 

What game is it? Do you know where the servers you are connecting to are located?

[Jurrunio]

If it doubt, go wired.

[Benjji]

3 minutes ago, Spotty said:

Damn, I knew I forgot one of them... 
Fixed Wireless can have issued with packet loss even if you have a high upload and download speed. It's really just the nature of the beast when you're dealing with a wireless connection.

 

Could be congestion on the fixed wireless tower causing issues, or exacerbating existing issues.
 

Easiest way would be just to ping a website and see if there is any packet loss.

Run > cmd

ping google.com.au -n 30

 

 

What game is it? Do you know where the servers you are connecting to are located?

Just did the test, got horrible ping, but no packet loss. I'll try again tonight.

 

It's Fortnite, and the servers are in Sydney I believe? 

Though I believe it's the tower that is congested, which sucks but at least I don't get DSL speeds anymore.

 

Thanks for the help dude! 

 

[Spotty]

Just now, Jurrunio said:

If it doubt, go wired.

For their internet service? I doubt it's an option. If they're on Fixed Wireless NBN it means they're probably in an area that is not getting a wired connection. It's just the messed up way Australia is doing internet. Just go with it.

He mentioned he's already using ethernet to the router.
 

1 minute ago, Benjji said:

Just did the test, got horrible ping, but no packet loss. I'll try again tonight.

 

It's Fortnite, and the servers are in Sydney I believe? 

Though I believe it's the tower that is congested, which sucks but at least I don't get DSL speeds anymore.

Try it again during peak hours when you normally get congestion and see how it goes. You can adjust the number of packets it sends by changing the "30" number to whatever number of packets you want to send.

Fortnite servers should be in Sydney AFAIK, so that shouldn't be an issue.

Unfortunately there's most likely nothing you can do about it.