M.2 nvme ssd not recognized in bios

[Wing_Assault]

Guys I bought an NVMe m.2 ssd for my Acer nitro 5 which has a NVMe m.2 slot. But after installation the ssd didn't show up in the bios. I replaced the ssd with a new one and the same happened. Is this implying that the port in my laptop is defective? It's supposed to show ssd name in HDD1.

 

Guys I need help

[MrReaver]

what nvme drive is it?

[Wing_Assault]

2 minutes ago, MrReaver said:

what nvme drive is it?

Its m.2 nvme ssd which uses price, gen 3×4

[GoldenLag]

5 minutes ago, I want Answers said:

Acer nitro 5 which has a NVMe m.2 slot

and you are certain its NVMe and not Sata?

 

some Acer Nitro 5 only have Sata m.2. 

[Wing_Assault]

1 minute ago, GoldenLag said:

and you are certain its NVMe and not Sata?

 

some Acer Nitro 5 only have Sata m.2. 

The port only have I notch I believe it's the M key

[MrReaver]

5 minutes ago, I want Answers said:

Its m.2 nvme ssd which uses price, gen 3×4

Can I have the exact model nvme 

[GoldenLag]

3 minutes ago, I want Answers said:

The port only have I notch I believe it's the M key

1 or 2 notches?

 

left or right side?

[Wing_Assault]

2 minutes ago, GoldenLag said:

1 or 2 notches?

 

left or right side?

Right side

[Wing_Assault]

2 minutes ago, VegetableStu said:

don't look at the keying ._. do you still have the box or the order link

although if it has the M key it's usually an NVMe device, in which, no. it's not SATA

So what should I do to fix the issue

[GoldenLag]

14 minutes ago, I want Answers said:

So what should I do to fix the issue

1. Figure out if the port is NVMe or Sata 
2. Figure out if the M.2 drive you have is NVMe or Sata.

[SydneySideSteveSomewheres]

Hi @I want Answers

Count the pins on the socket and the M.2 drive. The small section will have either five or six contact pins, five for an M-key and six for the B-key.

The other 12-19 pins give the B-keyed M.2 SSDs only a maximum 10Gbit/s (SATA speeds). Whereas an M-keyed NVMe M.2 SSD like the Samsung 970 EVO has more pins (59-66) that provides 20Gbit/s bandwidth.

 

Link

Puget Systems "Overview of M.2 SSDs"

[Wing_Assault]

Sorry guys it was my ignorance, I didn't put the time to research more about my laptop. Unfortunately, I was trying to use a 256gb ssd in a 128gb compatible laptop and my laptop only support SATA m.2 drives. I should've checked the bios more carefully. I am sorry for the hustle I made

[SydneySideSteveSomewheres]

On 5/18/2019 at 11:58 PM, VegetableStu said:

don't be harsh on yourself ._. laptop manufacturers tend to not make this detail clear for some reason (and it's frustrating for lots of users who want to look up this upgrade)

Not only the laptop provider brands but also the SSD providers too. I purchased an NVMe on the basis of an unnamed brand’s website memory selector compatibility listing. When the item arrived it was quite obvious that the B + M key was not compatible with my GA-X99 SOC Force motherboard M key NVMe slot!

[SydneySideSteveSomewheres]

1 hour ago, VegetableStu said:

strange o_o usually the memory brands specify this (especially for NVMe x2 sticks; some of them have the B+M key)

 

if the seller didn't specify I'd usually stay away (or contact them to check, but i rarely do that ._.)

Hi @VegetableStu,

This happened when NVMe high bandwidth memory was new to the market. The US webpage did not mention that the storage did not fit the NVMe motherboard slot or at that time sell a PCI NVMe adaptor plate. Which if used with the then current BIOS would not be a Windows bootable storage space.

I contacted the retailer who I purchased the drive from, showed them why I had chosen that drive, and they gave me a refund. And also, they added a note on that particular brand’s product specifications on their own website.