Power surge problem!!!!!!?

[Orian Pax]

My PSU is good confirmed
I just found out if start certain files like any media files (.mkv,.mp4) with vlc, and broforce game exe then just pc shuts down and i get power surge message.

I did stress test on cpu (i5-6500) for 26 minutes using prime95 program, cpu usage was 100% max temp reached was 70-80 degree celsius and didn't get any power surge at all.

For using chrome (i am typing this problem using pc chrome now) and internet download manager i don't get power surges.

Any solution i will be much appreciated.

 

[Spotty]

- Moved to troubleshooting -
 

3 minutes ago, Kpp550 said:

then just pc shuts down and i get power surge message.

I'm guessing you have an Asus motherboard? The "Power Surge detected" message that shows on the POST screen for Asus boards is very generic. Basically just means that the system was shut down unexpectedly (ie. without clicking Shut Down in Windows). It doesn't necessarily mean there was a power surge or any such issue.

 

5 minutes ago, Kpp550 said:

I just found out if start certain files like any media files (.mkv,.mp4) with vlc, and broforce game exe then just pc shuts down and i get power surge message.

I did stress test on cpu (i5-6500) for 26 minutes using prime95 program, cpu usage was 100% max temp reached was 70-80 degree celsius and didn't get any power surge at all.

For using chrome (i am typing this problem using pc chrome now) and internet download manager i don't get power surges.

Most likely a stability issue or driver related issue. Probably not CPU related if you don't have any issues with Prime95 or temperatures. Possibly memory related, but right now I don't think that is it.
If it is shutting down when you are playing video games (3D applications) and playing videos with VLC which can utilise GPU acceleration for video playback, I would look towards troubleshooting the graphics card. First usual steps of running DDU (Display Driver Uninstaller) and reinstalling the latest display drivers from the AMD/Nvidia website.
What model graphics card are you using?

[Orian Pax]

18 minutes ago, Spotty said:

- Moved to troubleshooting -
 

I'm guessing you have an Asus motherboard? The "Power Surge detected" message that shows on the POST screen for Asus boards is very generic. Basically just means that the system was shut down unexpectedly (ie. without clicking Shut Down in Windows). It doesn't necessarily mean there was a power surge or any such issue.

 

Most likely a stability issue or driver related issue. Probably not CPU related if you don't have any issues with Prime95 or temperatures. Possibly memory related, but right now I don't think that is it.
If it is shutting down when you are playing video games (3D applications) and playing videos with VLC which can utilise GPU acceleration for video playback, I would look towards troubleshooting the graphics card. First usual steps of running DDU (Display Driver Uninstaller) and reinstalling the latest display drivers from the AMD/Nvidia website.
What model graphics card are you using?

Okay for now i have disabled the surge protection.
My mother board is Asus h170 pro (USB 3.0 version)
Gpu is asus 750ti OC 2gb
PSU - Ortis vip-500 GOLD. (yes it's ORTIS and not ARTIS)

and in my vlc Hardware acceleration is disabled bcuz blueray's gets whitish thing.


 

[Spotty]

2 minutes ago, Kpp550 said:

PSU Ortis vip-500 GOLD.

Oh... In that case you should replace the PSU.

 

35 minutes ago, Kpp550 said:

My PSU is good confirmed

How did you check?

[Orian Pax]

4 minutes ago, Spotty said:

Oh... In that case you should replace the PSU.

Wait why?

 

How did you check?


I didn't how should i check, i thought prime95 was successful so psu might be working fine

PLz reply

[Spotty]

The Artis VIP Gold 500w is junk. From what I can see there may have been a couple of revisions under the same name, so if you can take a photo of the label on the side of the PSU with its model number I might be able to tell you more about it. From a cursory glance, any PSU using what appears to be a 10+ year old platform, has "70% efficiency" (fails to meet the even the most basic 80+ efficiency requirements), and costs $20 USD is going to be complete garbage.

Running Prime95 won't tell you if your PSU is faulty or not.

Whether or not the PSU is the direct cause of your restarts and issues, it still should be replaced.

[Orian Pax]

14 minutes ago, Spotty said:

The Artis VIP Gold 500w is junk. From what I can see there may have been a couple of revisions under the same name, so if you can take a photo of the label on the side of the PSU with its model number I might be able to tell you more about it. From a cursory glance, any PSU using what appears to be a 10+ year old platform, has "70% efficiency" (fails to meet the even the most basic 80+ efficiency requirements), and costs $20 USD is going to be complete garbage.

Running Prime95 won't tell you if your PSU is faulty or not.

Whether or not the PSU is the direct cause of your restarts and issues, it still should be replaced.

So wait a sec there, i from india, that thing costed me 3000 rupees which is way high here.

Firstly my PC is connected to UPS and then the UPS is connected to AC,
Is it still not safe for me disable Asus-anti surge,
and i am broke.


 

[Orian Pax]

1 hour ago, Kpp550 said:

So wait a sec there, i from india, that thing costed me 3000 rupees which is way high here.

Firstly my PC is connected to UPS and then the UPS is connected to AC,
Is it still not safe for me disable Asus-anti surge,
and i am broke.


 

So the solution to the problem is...............

i found it accidentally by myself,

I was on resolution 1366x786 (it was default)
now changed it to 1080x786
and now everything just works fine!! (every video, everything works smoothly it seems like i just needed to decrease the use of power from PSU so that it would not spike and yes it' working while the anti-surge is ON).

but wait how much power i need for asus 750ti + i5-6500 + 2tb hdd + asus h170 pro?

As soon as i get enough money i am gonna change my PSU, so which PSU is the best u think suggest me plz. Thanks for ur help earlier.
Thank GOD for now!!

[Spotty]

4 hours ago, Kpp550 said:

I was on resolution 1366x786 (it was default)
now changed it to 1080x786
and now everything just works fine!! (every video, everything works smoothly it seems like i just needed to decrease the use of power from PSU so that it would not spike and yes it' working while the anti-surge is ON).

That's weird... You still shouldn't rule out it being a GPU issue. Did you clean uninstall the display drivers with DDU and install the latest Nvidia drivers from the website? If not, you should still do that.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

https://www.nvidia.com/Download/index.aspx?lang=en-us

 

4 hours ago, Kpp550 said:

but wait how much power i need for asus 750ti + i5-6500 + 2tb hdd + asus h170 pro?

Not much. Like 150-200w at most. Most decent PSUs start at 450w anyway so wattage shouldn't be an issue.

 

7 hours ago, Kpp550 said:

Firstly my PC is connected to UPS and then the UPS is connected to AC,

UPS will only help if the issue is from the mains power. If there is an issue with the PSU itself then the UPS won't help with that.

 

7 hours ago, Kpp550 said:

So wait a sec there, i from india, that thing costed me 3000 rupees which is way high here.

3000 Rupees? Ouch. You got ripped off. It's currently 2000 Indian Rupees on Amazon.in now. https://www.amazon.in/Artis-VIP500GOLD-500W-Power-Supply/dp/B01J7MYIZ4

You could have got a much better PSU for less than 3000 rupees.
https://www.amazon.in/Corsair-CP-9020170-UK-Certified-Power-Supply/dp/B078Y44N73/

[Orian Pax]

On 5/9/2019 at 7:06 PM, Spotty said:

 

 

3000 Rupees? Ouch. You got ripped off. It's currently 2000 Indian Rupees on Amazon.in now. https://www.amazon.in/Artis-VIP500GOLD-500W-Power-Supply/dp/B01J7MYIZ4

You could have got a much better PSU for less than 3000 rupees.
https://www.amazon.in/Corsair-CP-9020170-UK-Certified-Power-Supply/dp/B078Y44N73/

Thank you.

[Orian Pax]

On 5/9/2019 at 7:06 PM, Spotty said:

That's weird... You still shouldn't rule out it being a GPU issue. Did you clean uninstall the display drivers with DDU and install the latest Nvidia drivers from the website? If not, you should still do that.

https://www.guru3d.com/files-details/display-driver-uninstaller-download.html

https://www.nvidia.com/Download/index.aspx?lang=en-us

 

Not much. Like 150-200w at most. Most decent PSUs start at 450w anyway so wattage shouldn't be an issue.

 

UPS will only help if the issue is from the mains power. If there is an issue with the PSU itself then the UPS won't help with that.

 

3000 Rupees? Ouch. You got ripped off. It's currently 2000 Indian Rupees on Amazon.in now. https://www.amazon.in/Artis-VIP500GOLD-500W-Power-Supply/dp/B01J7MYIZ4

You could have got a much better PSU for less than 3000 rupees.
https://www.amazon.in/Corsair-CP-9020170-UK-Certified-Power-Supply/dp/B078Y44N73/

Thanks for replying, turns out it was actually a circuit problem in house which needed to be fixed and everything works smoothly now.