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Wheres the key from?

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Sounds like a windows OEM issue.

 

If you have your key linked to your Microsoft account you can 'deactivate' your old computer and the key should work on the new one.

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1 minute ago, Nilsekul said:

Kinguin

 

Contact Kinguin support as well. They're quite helpful, even if you don't buy the protection plan.

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Not sure why you're unable to contact MS. I've had similar issues when upgrading parts before and they've just remoted into the PC, changed the keys in the registry and given it a new licence after the old one got stroppy about the update.

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4 hours ago, Nilsekul said:

Kinguin

 

Its possible that your key was single activation only and would require some extra steps. Kinguins support or seller are you better options. MS can refure to help if they see that key is from volume pack or other enterprise-style activation. As support for those is supposed to go through tech support of the company.

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