Need help I have an MSI meg z390 ace lighting issues

[Eric loco]

Need help I have an MSI meg z390 ace and the rgb is glowing red instead of different color does it means something or their is anny way I can change it

[Wolly9102]

1 minute ago, Eric loco said:

Need help I have an MSI meg z390 ace and the rgb is glowing red instead of different color does it means something or their is anny way I can change it

you need to download MSI mystic light

[Eric loco]

It doesn't let me is says that it doesn't support this platform 

 

[Wolly9102]

13 minutes ago, Eric loco said:

It doesn't let me is says that it doesn't support this platform 

 

You need to download this, not the app  

Mystic_Light_2.zip

[Eric loco]

That's the same I been trying to download and is keep saying the same

[HoneyBadger84]

I would contact MSI support directly and see what they advise if someone on here can't help you. Are you running any other RGB/lighting software? A lot of that software has conflicts with each other. Very odd that the MSI app won't even install though. 

 

Not familiar with MSI hardware or software enough to offer much more. 

[riklite]

I called MSI support because I had the same issue.  These are the instructions they gave me and they worked!  If you follow these instructions it should work for you.

1) Go to https://www.msi.com/index.php
2)In the upper right hand corner, click on the search icon.
3) Type "MEG Z390 ACE" and hit enter.
4)When the search results show up, click on "MEG Z390 ACE."
5) When the next page loads, you will see "MEG Z390 ACE" at the top of the screen in a red bar that runs across the screen.
6) In the red bar, on the right hand side, click on "support."
7) Now you will see 5 tabs: BIOS, Driver, Manual, Utility, and Quick Guide.
8 ) Click on "Utility."
9) In the drop down box, select your OS.  In my case and probably most cases, it was "Win10 64."
10) Now, scroll down to "Dragon Center."  On the right hand side, click on "Download."
11) Once downloaded, run "Dragon Center.exe"
12) Once you complete the installation, your system will reboot.
13) Once your system reboots, launch the Dragon Center app you just installed.
14) At the bottom of the Dragon Center app, you will see 4 icons.  Click on the one that looks like a cloud with a down arrow.
15) Now click on the cloud icon that says "Scan."
16) When the scan completes you should see "MSI Utility."  Under that you will see some options you can click.
17) Click on "MysticLight."
18) Click "Install" near the bottom right.
19) Dragon Center will update and relaunch.
20) When it relaunches, you will see a Mystic Light icon.
21) Click that and make your changes to your RGB! That's it!

[riklite]

On 3/2/2019 at 6:28 PM, HoneyBadger84 said:

I would contact MSI support directly and see what they advise if someone on here can't help you. Are you running any other RGB/lighting software? A lot of that software has conflicts with each other. Very odd that the MSI app won't even install though. 

 

Not familiar with MSI hardware or software enough to offer much more. 

While the instructions I posted worked for my Mystic Light, the RGB on my G.skill Trident Z memory sticks aren't working properly now.  I guess too many RGB apps are conflicting with each other.  I am running Dragon Center for my motherboard, CAM for my NZXT CPU cooler, and the G.skill app for my RAM.  Anyone have any ideas?  I'm putting an EVGA 1080 TI in tomorrow so that will probably only complicate matters.  Is there an all-in-one solution to running all RGBs?

 

Edited to say I found out the Mystic Light app also controls my RAM so no more issues!