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Need help with my new RX580 GPU

blackbolt21
By blackbolt21
in Graphics Cards
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Posted

Hi Guys, 

 

I just bought a new amd radeon rx 580 gpu. when i try to play dota 2 in high settings it crashes the game but when i lower it down its runs smoothly I also tried playing batman arkham knight and the same thing happens the game will start and after a few minutes the game crashes but my desktop is working fine only the game crashes. I tried playing with the IGPU of the Ryzen 3 2200g no crashes occured.

 

My specs are:

 

CPU: Ryzen 3 2200g

MOBO: Asus Tuf B450-m Pro Gaming

GPU: Rx 580 8gb

RAM: 2x 8gb Dual Channel

PSU: 550 Seasonic

 

Thank you.

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Posted

DDU drivers (All video card drivers, not just AMD) and reinstall.

 

Do some benchmarking and stress tests and see how stable the card is.

i5 8600 - RX580 - Fractal Nano S - 1080p 144Hz

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3 minutes ago, blackbolt21 said:

550 Seasonic

That says nothing.

 

3 minutes ago, blackbolt21 said:

 

Use ddu 

Check temps 

Use a stress test if it crashes 

Lower the Power limit 

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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8 minutes ago, NineEyeRon said:

DDU drivers (All video card drivers, not just AMD) and reinstall.

 

Do some benchmarking and stress tests and see how stable the card is.

Hi sorry for asking whats ddu? and can you give instructions on what to do. Thank you

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6 minutes ago, TofuHaroto said:

That says nothing.

 

Use ddu 

Check temps 

Use a stress test if it crashes 

Lower the Power limit 

Hi sorry for that my power supply is a 550 watt power supply brand is seasonic. and sorry again for asking whats ddu? and can you give instructions on what to do. Thank you

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6 minutes ago, blackbolt21 said:

whats ddu?

Display driver uninstaller.

 

6 minutes ago, blackbolt21 said:

Hi sorry for that my power supply is a 550 watt power supply brand is seasonic

Yea still kind of says nothing 

What model ?

7 minutes ago, blackbolt21 said:

and can you give instructions on what to do. Thank you

You use it in safe mode 

Delete all your drivers

Install the latest ones 

Watch a video on how to do it.

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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2 minutes ago, TofuHaroto said:

Display driver uninstaller.

 

Yea still kind of says nothing 

What model ?

You use it in safe mode 

Delete all your drivers

Install the latest ones 

Watch a video on how to do it.

the model is Seasonic S12III 550

 

thank you so much for the help.

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Posted

how exactly does it crash? What happens?

 

Have you monitored the temps?

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1 minute ago, blackbolt21 said:

thank you so much for the help

No problem 

As I said above.

If that doesn't help, monitor temps.and use a stress test 

If it crashes set the power limit to something lower like 80%.

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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Just now, Aragorn- said:

how exactly does it crash? What happens?

 

Have you monitored the temps?

I haven't tried monitoring the temps yet. the scenario i encountered was when i was playing dota 2 on high settings for the first time after 1-2mins of gameplay the game crashes but it doesn't completely crash the whole desktop only the game itself.

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24 minutes ago, TofuHaroto said:

No problem 

As I said above.

If that doesn't help, monitor temps.and use a stress test 

If it crashes set the power limit to something lower like 80%.

Hi @TofuHaroto just did the ddu and followed a youtube tutorial. it still crashes on high settings. can you walk me through how to set power limit ?

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Just now, blackbolt21 said:

can you walk me through how to set power limit ?

First of all 

Use a stress test like furmark or firestrike 

If it crashes 

Use something like msi after burner.

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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5 minutes ago, Kaloob said:

I'd just be inclined to RMA.

Eh not really 

It could be many reasons for it crashing and the least likely one is a faulty card ;)

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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Just now, Kaloob said:

you shouldn't have to mess around with the power limit if keeping it stock imo

You can always revert them :P

PC: Motherboard: ASUS B550M TUF-Plus, CPU: Ryzen 3 3100, CPU Cooler: Arctic Freezer 34, GPU: GIGABYTE WindForce GTX1650S, RAM: HyperX Fury RGB 2x8GB 3200 CL16, Case, CoolerMaster MB311L ARGB, Boot Drive: 250GB MX500, Game Drive: WD Blue 1TB 7200RPM HDD.

 

Peripherals: GK61 (Optical Gateron Red) with Mistel White/Orange keycaps, Logitech G102 (Purple), BitWit Ensemble Grey Deskpad. 

 

Audio: Logitech G432, Moondrop Starfield, Mic: Razer Siren Mini (White).

 

Phone: Pixel 3a (Purple-ish).

 

Build Log: 

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