OfficialLament

We had the Labs look at this before accepting a sponsorship with them a while back. You can find that here.

ASUS
There is some very confusing marketing for the ROG Z13 (2022) in Germany. The product page says the Z13 has a Thunderbolt 4 port, but this port doesn't support power delivery. The is a small foot note about this in the animated product page, where you easily miss it. Also the Thunderbolt 4 specs requires it to support power delivery. There is no mention of this in the packaging as well and because the other charging port is covered by a rubber gromet I needed to contact the support to find out how to turn it on/charge it.
 
I don't know if this also affects the Z13 (2023) Version, but there is the same foot note on the product page.

Thanks for the link, I had already reached out to the "CEO's Office" but the response I got back was essentially the exact same as the one I received by the low level techs on the phone. The only difference is that it took 24+ hours. So far the only ASUS communication I have found helpful was from a Redditor who works for ASUS that I had to reach out to and find on my own. Additionally the @ASUSUSA twitter account has been surprisingly helpful and offered to ship it out and repair it for free.

It has just been super inconvenient to try and get this fixed. I can't believe it might finally be over with, although it will leave me without my laptop for an extended period of time at the beginning of a school semester. I'm still not even sure it will be fixed this time, since last time I sent it in for repairs it was essentially waved off and ended up wasting a ton of my time and led to way more problems later. It's crazy that spending $1500+ on a laptop is such a gamble. If it's great it's great, but if you get unlucky and it's defective you have to end up spending even more money and loads of time in the long run for a problem that isn't your fault and shouldn't have been there in the first place.

Seriously. Said person might just be "doing their job", but it's hard to sift through the PR BS. I mean, really, was this line
really necessary? Can we at least TRY to talk like a normal human?

Hey that was me. Can confirm, the laptop is messed up and general support has been a real pain to deal with.
 
EDIT: For extra context it had a super stripped and tightened screw that even 2 different technicians couldn't get it out. The current theory is that it was cross threaded or friction bonded when it was manufactured. Unfortunately it is holding the cooler to the cpu, so I can't really just ignore the stump of a bolt left in the standoff. Also the laptop came with a faulty fan and liquid metal application that were ignored when it was sent in for a thermal repair.

Hey all! Happy new year. We’re back at it with a couple long awaited follow ups.

ASUS
I know you have all been waiting for more information regarding the influx of ASUS complaints we’ve seen over the past half year or so. When we last posted an update a few of us had a sit down with our ASUS contact and laid down both short term and long term goals and expectations. Internally, we had a date in mind of when we expected them to hit those short term goals. We are not going to hit that date. While many of you may be happy to hear that we are not renewing with ASUS for 2024, in the end we are a bit disappointed that they have made no progress towards those short term goals. 

There are a couple of additional things I wanted to note, just to offer some transparency. The members of our business team have different relationships with different brands and partners. And ASUS was a long standing one. We truly believed that the contact we have spoken with wanted to facilitate the changes within ASUS. But the problems were so deeply rooted and systemic that we don’t see a timeline where the smaller fixes end up being addressed anytime soon. We really did want to give our contacts the benefit of the doubt, but in the end we have sadly just been left with doubt.

That being said, there are some projects that you may see that are rollovers from last year that we still need to get out in the near future. But after that, we have no plans for 2024. That doesn’t mean the door is closed forever. We do want to keep talking with them, keep monitoring them to see if they take any strides to fixing the issues, especially in their customer support department. 

We also just want to make a quick note that this is on a sponsorship end. I can’t speak if non-sponsored coverage will pop up at some point. Or if one of their GPUs will end up in a build we do on stream. But we will not be taking money or product from them in exchange for anything we produce until we see follow through on improving their products and customer support.

Secretlab
I also wanted to follow up regarding Secretlab because we did see an additional post regarding a customer support rep using some…questionable language. When we last did an update for Secretlab we had expressed that we expected better from them. At that point in time, internally, we had pretty much come to the agreement that we wouldn’t be working with Secretlab until we see much needed improvements.

We appreciate everyone for sharing their experiences with us. While we can’t rectify every problem you may face with a brand, it does help shine a light on larger issues when we talk with our partners. And we like to try different avenues to see if we have any luck. One of which can be putting you in touch with reps from different brands. Again, we ask that you’re respectful to those contacts, to each other, and to LMG staff and moderators as well. 

Thanks again.
 

I don't want to stereotype too hard but I cannot imagine this being a product that a significant portion of the LTT audience would be interested in.

Hey folks!

Thanks for bringing this up to us.

We had done some work with Volta in the past but we are no longer working with them. They also didn't have the rights to post these clips from older video on their channels.

I'm looking into this and will try to have them removed.

Thanks!

Okay that's so bad that it is now comical. Asus have actually descended to Patrick Star levels of competence.
 

 
I know this is stretching the limits of what is appropriate in this thread but I seriously think the Asus rep and support contact should see this meme so that they can understand how bad of a response that actually is. If you're just going to deny the claim anyway don't make people jump through hoops. Either grow a spine and deny it outright or actually help. I know 12 year olds that could give more coherent support than that.

Anybody know what happened to Ridge's suitcase (their "Carry-On Luggage" product)? It was the sponsor spot in the LTT "Fixing my phone" video but it's nowhere to be found on their site.
 
Edit: their site automatically redirects to their UK site without any notification and their Luggage category isn't available outside of the US and Canada. I'd recommend they update their site so it gives notification to the user of the redirect (most stores do so I'm not sure why Ridge doesn't). Leaving this here just in case they see this.

Hey, more of a concern than a complaint as I'm not a customer; but about Wicked Cushions who have sponsored a few videos including the lastest GameLinked, I was going to complain to them about not shipping to my country on twitter (unrelated lol) and noticed their twitter is how do I say... not what I typically expect for a brand account.
 
https://twitter.com/wickedcushions/with_replies
(same account that is in the footer of their website)
 
I guess it's the CEO's personal account as well? Just struck me as odd
I'm not pushing for you to drop them just wanted to make you aware.
 

 

 
 

It was a latent result of the hack
 
 

thisisfine.jpg

That's not how it works. LMG is a victim in this case. For them to be considered responsible there would need to be proof that they intentionally and knowingly gave the hackers account access and even if that proof did somehow surface the employee who did it would likely be the one who would face legal consiquences, not LMG.

Why would LTT be sued? They got hacked ! The scam, wasn't even done in their name. The channel's name was changed to Tesla or what they called it.

Thanks for the concern everyone. We are still in recovery mode over here and working with YouTube to get everything restored. Will hopefully have a video (or at least an update on WAN Show) to share with you all ASAP, but we want to make sure we get the details right since smaller channels may rely on our experience to help harden their own security.

This is 100% a fake channel, don't fall for this

It's obviously fake mate 🙂

Does this mean these hackers got out (so far) with 10,000 USD+?

From people who mention 2FA is a scam.. over people who still post which channels were hacked, even hours after the incident... could we please talk about those two individuals? (no hate)

I agree with @GhostRoadieBL as long it's something LTT is willing to call them out or drop if they go back to their old ways and won't correct it. Progress is good as long as it's not a matter of repairing reputation and then going back to how it was.

Did you just create a story out of thin air and then conclude said story with a lesson for Oura? Linus mentioned in the WAN show that it was an LTT team decision to pull the video. 
 
 

In the most recent video Double your FPS for FREE!\*\*\* - Nvidia DLSS 3.0, there is an ad spot for a company called Mine.
 
Mine requires access to your entire email history, which is uploaded to their servers, so that they can go through each email to find services you signed up for.
 
Aside from actually providing Mine with more sensitive data in emails than the data other companies hold of you:
Several links are broken on the website linking to their privacy policy. They say the service is free on their site, but there are reviews of people saying things are paywalled after you give them your email history.  
A third party requesting access to your emails should never be trusted. Not only have you likely shared sensitive and personal information with friends/family, but these services like Mine can send emails on your behalf. They now have the ability to reset your password for any site. I'm not saying Mine does this, but they and similar services certainly have the ability to. Which is why you should never authorize access to your emails.
 
By using Mine's services you are giving up more personal data than you are reclaiming with them.

Having an app without the features you want does not mean it's a scam.
Doing business with a company you do not like does not mean it's a scam.
Volta taking backorders and taking a long time to deliver does not mean it's a scam.

This is not a complaint about the sponsor per-se, but just an observation/suggestion about how LTT talks about them...
For context, I just watched this video:
At the end of it, there's an ad for Privacy.com, which seems to be a fantastic service that I'd love to use.

However, it is very specifically limited to US Residents only.
A fact which is not communicated in the sponsorship spot at all, nor in-fact on the actual privacy.com homepage.
You only find this out either by getting suspicious at how useful it is and how unlikely it would be to actually work for you, and going combing in their support desk to find this article: https://support.privacy.com/hc/en-us/articles/360012046934-Who-can-use-Privacy-
Or even more annoyingly, by signing up (and probably ignoring the 'I accept the terms and conditions and am also a US Resident' text because who reads that anyway?) and trying to use it.
 
I'd love to see LTT be clear about this limitation of the sponsor, given that there are some (many?) of us viewers who are outside the US, and especially given that most if not all of the LTT employees also fall into this category.
No need to harp on it or anything, but a quick simple "If you're a US resident and ..." or "Currently available to US residents only" or something like that chucked into the read would (I feel), be a great way to be upfront with the viewers about it, but without detracting too much from the flow of the video.