Squilliam

I disagree. There may be instances where a host is unavailable (vacation, etc), but the video needs to be uploaded on a specific date (sponsor requirements or NDA ending). This makes it so the host can enjoy their time off, and the business isn’t placed at a standstill. Using AI keeps the same host in a sense, so it doesn’t feel as jarring of a transition.

They talked before about posting the videos early for peer review.
This is a bad idea.
Instead of posting the entire video, why not just post the graphs and basic tech info (from the script) for folks to review.
It's much easier for folks to scrutinize just the data, rather than having to watch a 15 minute video and try and pull the info themselves.
And there's still a reason to watch the video and no chance of it being shared.
 

Internally this is a living document, and may change as we move forward, but as part of our push for further transparency, we are publishing it in its current form to help our community better-understand how we classify errors and what action we will be taking to rectify them.
 
Types of errors
Flubs: the host simply misspoke
Incongruencies: information within the video is not in agreement (e.g. host says “$45” while the product page shows “$47”
Bad spec: a table or MOGRT contains incorrect information (e.g. “48MB” instead of “96MB”
Bad data: a graph or visualization contains data (generated by us) that is erroneous, misplaced, or spurious. 
Bad info: a statement or representation in the video that is misleading or factually inaccurate
Types of error correction
Proactive (before the video is posted)
Video pickup: the segment is re-shot with both audio and video
Human audio pickup: new audio is recorded for the segment (visuals have coverage)
AI audio pickup: new voiceover is generated. In the best case this uses a voice model that sounds like the host. However, using a robot voice  can still work.
Text on screen: the editor overlays clarifying or correcting text
This will not be received by viewers who are not (or cannot) watching the screen
Reactive (after the video is posted)
Video Replace: replacing the video with a new version without re-uploading
This relies on YouTube and takes some time. There are fairly strict guidelines around the use of this tool and strong justification must be provided for all changes. This is preferred to a re-upload, but there is likely a soft-limit on how often we can use this resource.
Re-upload the video: Set the original, erroneous video to Private and upload a new version. This will have algorithmic effects, but must be done if replacement is not an option
Pinned comment: add a comment describing the correction. 
This will not be received by viewers who do not check the comments (common, especially for those watching on a Smart TV) and should only be used for low-severity errors.
 
Assessing & Responding to Errors
If any of the following types of errors are discovered prior to filming (e.g. during script review) , fix them before the shoot.
 
1. Very Low Severity
- The statement could possibly be misunderstood, but it’s generally true and most people would be fine with how it’s currently presented.
- eg. The host says, “One of DisplayPort’s main advantages over HDMI is its higher bandwidth,” but this is only true when comparing certain generations of the standards. HDMI 2.1, for example, has much higher bandwidth than DP 1.1.
 
Action: no action
 
2. Low Severity
- The statement is incorrect, and we should try to clarify it better in the future, but we can leave it for now because it doesn’t meaningfully impact a viewer’s purchase decision or general knowledge.
- eg. The host says, “This monitor features moderate pixel response times and contrast because it uses an IPS panel”, but the panel manufacturer is actually AUO, rather than LG, so it’s not an IPS panel - a term which is trademarked by LG - but rather an IPS-type or IPS-like panel.
 
Action: Pinned comment
Note: Pinned comment text must be approved by the Community Coordinator before being posted.
 
3. Medium Severity
- The statement is incorrect, and a minority of the audience could be upset or misled, even if it doesn’t really affect the outcome of the product evaluation for the majority.
- eg. The host says, “This GPU has AMD’s AMF video encoder, which is basically the same as NVIDIA’s NVENC,” but while the stated functionality is the same, NVENC offers better image quality, which could be important to a small minority of buyers.
 
Action: Video replaced if possible according to YouTube policy, otherwise pinned comment and above fold mention of the issue in the video description
If doing a video replace, a pinned comment should communicate this is coming and note the expected changes. This comment should be un-pinned when the video replace is complete. 
Note: Pinned comment text must be approved by the Community Coordinator before being posted.
 
4. High Severity
- The statement is incorrect, and a significant portion of the audience could be misled or make a poorly-informed purchase decision.
- eg. The host says, “This is a great gaming monitor,” when in fact, the monitor is a 60Hz VA display that, while ‘fine’ for playing games, lacks important gaming-centric features that could be easily had for the same price, making it a poor choice. 
 
Action: Video replaced if possible according to YouTube policy. Otherwise, set unlisted and disable monetization until corrective action can be taken. 
If doing a video replace, a pinned comment should communicate this is coming and note the expected changes. This comment should be un-pinned when the video replace is complete. 
Note: Pinned comment text must be approved by the Community Coordinator before being posted.
 
5. Very High Severity
- The statement is VERY incorrect—basically the opposite of correct. There is no charitable interpretation that could make this anything but completely irresponsible.
- ex. The host says, “Most games require only one high-performance core to perform their best,” when that hasn’t been true for over a decade.
 
Action: Video removed or remade

We talk constantly about how we intend to move forward and make better content. It's just taking longer than any of us would like. If everything had gone according to plan, we'd have our camera range, theater room, and acoustic chamber done like 6 months ago. Instead our warehouse is torn apart right now because they had to reinforce our roof in order to support the heat pumps that we've been trying to get procured since last summer.

The real world is messy, and the more cooks you have in the kitchen, the more room there is for error.
 
With that said, if all you want is a non-ambiguous statement that we're going to keep trying to get better, then here it is. We're going to keep trying to get better. Gary did a wonderful 'state-of-the-union' update for the company this morning about recent milestones and what we have in store. Those investments will keep flowing, and I promise that they will be a win for consumers and the tech industry.

For now, it's hard to do because I'm frustrated by the timelines too, but all I can do is say, "Stay tuned. it's upward from here and we're really excited."

I'm equally amused that so many here find a differing opinion equal to a lack of understanding - "you can't have watched the whole thing" or "go watch more than 5mins".
 
In summary of the GN Video:
LMG is rushing too much, creating mistakes - Weak opinion. ActuallyHardcoreOverclocking is far more detailed than either GN or LTT. Does that make AHO "better"? Debatable. LMG employees agree - Sure... snippets to try and prove a point. How many LMG employees would go work for Steve/GN? Employees may not think it's perfect, but clearly agree with the ethos, else wouldn't still be working for the company year after year This isn't Drama - No Steve, it really is. And he loves the drama, which is why he goes in for it again & again Bad data - Sure, and as previously stated not a problem in itself. Corrections are made, and just because they don't meet Steve's 'self-imposed' standards, doesn't mean they're not acceptable corrections. Poor editorial QC is all this part of the GN proves, unworthy of the 45min rant CPU Coolers - GN cherry-picking data to shout about how they do superior quality testing, and have superior methodology PSU Error - a literal typo? Weak argument there from GN Asterisk Errors - This is a video, if you can't read the text, don't believe everything you hear. You don't have to 'cut it' or 'correct it in video'. That's what Steve would do, that's not what EVERYONE has to do. Supremely arrogant attitude from Steve. Ethical Concerns, Irresponsible actions - All about Framework & Noctua. This is a complete non-issue. The framework investment is mentioned repeatedly, and Noctua were an LMG favourite well before the screwdriver, so why the big deal? Not everyone has to follow Steve's 'Ethical Guidelines'.  Ethical Concerns, Billet Labs - Reeks of a story told from a 1-sided point of view, with cherry-picked comments. Was the review sloppy? Yes. Did it harm the business of Billet Labs? Definitely not. Being exposed to tens of millions of people is no bad thing, and anyone taking a YT video as gospel is frankly deluded. Ethical Concerns, Pwnage Mouse - The most valid argument of the video, but hardly work a 3/4 hour rant. Again, I doubt Pwnage suffered at all from this huge exposure. Unacceptable & disturbing community - Steve knows he's going to get heat from this latest cry for attention, so tries to get ahead of any criticism. The only disturbing aspect to the GN video, is Steve's worrying lack of editorial direction, if he thinks this kind of content is going to do him any favours in the long run. Unfair to everyone - Nope. LMG has done wonders for the tech industry, and to suggest otherwise is folly. GN thinks it's an editorial, scientific review journal. LMG IS an entertainment outfit. At least LMG knows what it is.   

Getting all the details before publication is *NOT* the opposite of journalistic integrity.

This isn't about being on a side... There's no war. You don't need to fight. You need to slow down and think.... 

They just did a Dell laptop review and Linus wasn't the presenter but his name is listed as the Director and Producer. That is a conflict and should be disclosed. 

contacting linus personally, and resolving it quietly. is the exact opposite of "proper journalistic practices", what an absolute narcasistic arrogant buffoon

Specifically responding to this and while I don't expect a reply, this just is an excuse to me.
 
How many times have you done something extreme just for the sake of doing it? Or because you wanted the absolute best price be damned?
 
Whole home water cooling. Water chiller. Mineral oil PC etc etc.
 
If it was the best waterblock money could buy, someone will buy it.
 
You shouldn't have accepted the review if you weren't going to at least commit to doing it right. If you weren't comfortable with the expense of doing it right, then you should have declined.
 
All you did was damage a fledgling companies image.

Billet sent us a quote. I don't know or care how they arrived at the value. If they're good, I'm good.

As for what steps we're taking, you're talking about an outlier issue that has happened once in 10+ years of operation. There won't be a new SOP to ensure we don't accidentally auction stuff. We just need to tighten up some documentation.

My response (copy pasted from reddit): 
 
Linus here.
 
First and foremost, I'm sorry for any upset we caused by using OCCT without paying for a professional license. I've gone ahead and picked up a pro license to cover our use. https://imgur.com/HlDn2Ic
 
The truth is I had no idea OCCT was a paid software. There is a donation prompt in the application, but otherwise no indication that I should have been using a paid version.
Ignorance doesn't excuse our sloppy approach to software licensing here, though. The simple fact is we pirated your software (which as some of you realize I never said we were perfect about, and in fact have pointed out times when my own ethics aren't bothered by it, but whatever) but hopefully our purchase of a paid license will allow us to put this behind us.
 
There are some other aspects of your post that I could probably type out a longer reply to - like the insinuation that (even if we wanted to) LTT could somehow destroy your OCCT business, or that we don't reply to outreach (I searched our public email and we only have two emails containing the characters OCCT, and neither of them are from you), and the fact that honestly I've got a little bit of whiplash right now from how abruptly this went from "thanks for the shout-out" to "I'm upset enough to write a novel on reddit about it".
 
https://twitter.com/OCCT_Ocbase/status/1396932156610469890?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1396932156610469890%7Ctwgr%5E%7Ctwcon%5Es1_&ref_url=https%3A%2F%2Flinustechtips.com%2Findex.php%3Fapp%3Dcoremodule%3Dsystemcontroller%3Dembedurl%3Dhttps%3A%2F%2Fmobile.twitter.com%2FOCCT_Ocbase%2Fstatus%2F1396932156610469890
 
Most devs recognize that our use of their software is closer to educational use than it is to commercial use and don't mind us using their software for free if we are demonstrating how to use it and showcasing it to potential customers on the channel. Based on this Twitter post, I assumed you felt the same way. I guess you don't.
 
But assumptions lead to disasters, and we absolutely should have reached out. Hopefully you can understand how the error occurred and we can put this behind us.

It isn't just software stability... It's plain use of the laptop. 
4 cores always at .39Ghz is completely unusable. 
 
How many people don't post laptop issues on the internet?
How many people don't know how to identify what the issue is?
 
I did not say "this brand of CPU all suck."
I said "This laptop and all other ASUS + AMD laptops have a major a BIOS design flaw." 
 
It is a widespread issue. 2200U, 2500U, 2700U, and 3750H chips are all affected.
 
You're still in denial that there's a major issue, and don't want to be wrong on the internet. Original.
 
 

Since you so quickly assumed it's only me and I'm being unreasonable:
 
Device manufacturers so far impacted: Lenovo, Acer, ASUS, Dell, and HP.
Here are a few: 
https://www.reddit.com/r/AMDHelp/comments/cliicj/ryzen_7_2700u_throttled_at_400mhz/
https://www.reddit.com/r/techsupport/comments/denosy/asus_ga502du_gtx_1660ti_max_q_installed_new_ssd/
https://community.amd.com/thread/232252
https://linustechtips.com/main/topic/961531-ryzen-7-2700u-stuck-at-04-ghz/
https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-530-ryzen-7-2700-capped-at-400Mhz/td-p/4492957
https://www.cadalyst.com/%5Blevel-1-with-primary-path%5D/amd-ryzen-5-2500u-locked-400mhz-battery-43742
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-5-2500u-Vega-8-GPU-Clock-speeds-dropping/td-p/6962715
https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Ideapad-330s-Ryzen-2500u-MAJOR-performance-problems-CPU-and-GPU/td-p/4281967
https://www.dell.com/community/Inspiron/Laptop-Throttling/td-p/6133484
https://forums.tomshardware.com/threads/ryzen-5-2500u-clock-speed-locked.3411502/
https://community.acer.com/en/discussion/552094/hi-i-recently-bought-acer-nitro-5-ryzen-5-2500u-i-noticed-that-it-is-stuck-in-0-38-ghz
https://linustechtips.com/main/topic/1095205-ryzen-3750h-stuck-at-400mhz/ (Hey, look at that! This one is me!)
https://www.reddit.com/r/AMDHelp/comments/c1zpse/amd_ryzen_7_3750h_throttling_help/
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/CPU-frequency-stuck-at-0-38GHz-on-battery/m-p/7044639#M257329
https://www.reddit.com/r/ASUS/comments/df5nfk/zephyrus_g_ga502_thermal_throttling_down_to_400/ https://community.acer.com/en/discussion/578415/ryzen-2500u-stuck-at-400mhz https://community.amd.com/thread/242576 https://bbs.archlinux.org/viewtopic.php?pid=1859287#p1859287 https://bbs.archlinux.org/viewtopic.php?id=248477 https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-3-2200U-capped-at-400MHz-when-switched-on-using/td-p/6754256 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830522 https://bugzilla.kernel.org/show_bug.cgi?id=203733 https://www.dell.com/community/Inspiron/Laptop-Throttling/td-p/6133484 https://forum.level1techs.com/t/laptop-ryzen-3750h-dropping-to-400mhz-in-linux-and-staying-there/148651

It has the latest BIOS. First RMA had them reinstalling BIOS, which did nothing.
 
It's not the only model impacted by this design flaw.
 
Not a sample size of 1. Do a Google search. It's widespread and has been occurring since the 2000 series Ryzen laptop chips released.
 
The GA502DU isn't the only affected model.
 
It hasn't "popped up" because you haven't looked for it. Everything you currently know or are aware of isn't all there is to know or be aware of.
 
Best Buy doesn't accept returns, replacements, or refunds past 14 days. There are multiple ASUS laptop models impacted. All of which have AMD Ryzen chips. Not a bold statement. A fair warning.

LTT recommended the ASUS GA502DU as the budget gaming laptop to buy. I bought it shortly after...
 
This laptop and all other ASUS + AMD laptops have a major a BIOS design flaw. Ryzen chips permanently throttle down to 400MHz regardless of temp, OS, task, plugged in status, etc. I’m on RMA #2 for this exact issue, with no end in sight. DO NOT BUY AN ASUS DEVICE WITH AN AMD CHIP.
 
Edit: Since there are a few who doubt my claim, here are examples of folks with the issue:
https://www.reddit.com/r/AMDHelp/comments/cliicj/ryzen_7_2700u_throttled_at_400mhz/
https://www.reddit.com/r/techsupport/comments/denosy/asus_ga502du_gtx_1660ti_max_q_installed_new_ssd/
https://community.amd.com/thread/232252
https://linustechtips.com/main/topic/961531-ryzen-7-2700u-stuck-at-04-ghz/
https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-530-ryzen-7-2700-capped-at-400Mhz/td-p/4492957
https://www.cadalyst.com/%5Blevel-1-with-primary-path%5D/amd-ryzen-5-2500u-locked-400mhz-battery-43742
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-5-2500u-Vega-8-GPU-Clock-speeds-dropping/td-p/6962715
https://forums.lenovo.com/t5/Lenovo-IdeaPad-1xx-3xx-5xx-7xx/Ideapad-330s-Ryzen-2500u-MAJOR-performance-problems-CPU-and-GPU/td-p/4281967
https://www.dell.com/community/Inspiron/Laptop-Throttling/td-p/6133484
https://forums.tomshardware.com/threads/ryzen-5-2500u-clock-speed-locked.3411502/
https://community.acer.com/en/discussion/552094/hi-i-recently-bought-acer-nitro-5-ryzen-5-2500u-i-noticed-that-it-is-stuck-in-0-38-ghz
https://linustechtips.com/main/topic/1095205-ryzen-3750h-stuck-at-400mhz/ (Hey, look at that! This one is me!)
https://www.reddit.com/r/AMDHelp/comments/c1zpse/amd_ryzen_7_3750h_throttling_help/
https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/CPU-frequency-stuck-at-0-38GHz-on-battery/m-p/7044639#M257329
https://www.reddit.com/r/ASUS/comments/df5nfk/zephyrus_g_ga502_thermal_throttling_down_to_400/
https://community.acer.com/en/discussion/578415/ryzen-2500u-stuck-at-400mhz https://community.amd.com/thread/242576 https://bbs.archlinux.org/viewtopic.php?pid=1859287#p1859287 https://bbs.archlinux.org/viewtopic.php?id=248477 https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Ryzen-3-2200U-capped-at-400MHz-when-switched-on-using/td-p/6754256 https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1830522 https://bugzilla.kernel.org/show_bug.cgi?id=203733 https://www.dell.com/community/Inspiron/Laptop-Throttling/td-p/6133484 https://forum.level1techs.com/t/laptop-ryzen-3750h-dropping-to-400mhz-in-linux-and-staying-there/148651

Just looking around the web at reviews and theres tonnes of people with the issue of throttling to 400Mhz. I see @Squilliam has been tearing ASUS a new butt hole and I'm loving it. ASUS has been silent on this for months it looks like and it seems nothing has been done. My unit is playable now with Ryzen Controller but we shouldnt have to rely on third party software just to make our units run and not even at its max potential. I've supported ASUS for over two decades but this is the straw that broke the camels back. With so many of us with this issue I think our best bet is to  start a class action lawsuit again ASUS, does this sound like something you guys would be interested in?

I have a new Asus Zephyrus laptop with the Ryzen 3750H.
It keeps setting itself to 400MHz or .39 GHz to be exact. 
It doesn't matter if the laptop is on battery or plugged in.
It doesn't matter what power plan it is on.
 
The only thing that resets the frequency is to reboot the machine.
Within a few minutes, it ends up permanently downclocking itself again.
 
I installed the new BIOS that was released 2 days ago. It's still not fixed. 
The laptop is not overheating. It doesn't have to even be doing a difficult task.

I love Veritasium and the work this gent does. I feel having Linus and them watch this would be beneficial, although I'm sure they know most of this info.

I'd like to know what chat app will LTT be switching to once Hangouts is gone? 
My friends and I exclusively use Hangouts.
We are at odds with what we'll switch to.

Yeah we had some trouble with a copyright strike that severely delayed the YT release (we had permission to use the video but LIGO weren't the ones managing the copyright)

1.5 months earlier on fp ... now THAT is Early Access

LTT has less than 700 subscribers to go until they hit 5 million. 
 
I've been watching for the last few years, and appreciate how you're moving the platform forward, while making your own at the same time. 
 
Congratulations to everyone involved over at LMG (and now Floatplane too)! 

It would be copyright infringement if I'm not mistaken. Provided he has it copyrighted. He'd have to go after you as well, otherwise he could stand to lose his rights to the logo. At least I believe that's how it works, might have been something else similar like patents. The fan made tee shirt is an interesting idea, but I think they'd probably do a one time prize rather than royalties since that just wreaks of time investment.
 
Merch margins would be quite high, but I don't think their volume is. I can't see a ton of people buying LTT merch. I mean, sure, some of their designs are cool, but RedBubble has thousands of cool designs and their stuff is quite cheap, and very nice quality.

LTT has less than 700 subscribers to go until they hit 5 million. 
 
I've been watching for the last few years, and appreciate how you're moving the platform forward, while making your own at the same time. 
 
Congratulations to everyone involved over at LMG (and now Floatplane too)!