Microsoft issues a global mass recall on Surface Pro 1, 2, and 3 AC power cord

[GoodBytes]

Microsoft is announcing a global scale recall on the AC cable of the power charger block (PSU), for the Surface Pro 1, 2, and 3.

This cable specifically (Obviously the end that goes on the wall varies based on region):

The "power brick" (power supply) is not affected, only the power cord.

The recall does not affect the Surface Pro 4 users, Surface (non-Pro) 1, 2 and 3, not Surface Book. Only the Surface Pro 1, 2 and 3.

More precisely:

• all first-generation Surface Pro tablets
• all Surface Pro 2 tablets
• Surface Pro 3 tablets sold in the US and Canada before March 15, 2015
• Surface Pro 3 tablets sold in all other markets before July 15, 2015

The issue is due to a possible damage to the power cord if it is wounded too tightly, twisted or pinched over an extended period of time, it can break at the inside, and cause overheating (and potentially a fire).

Microsoft says that they are so far no reports of serious injury, the company did receive complaints from some users, which made the company investigate, and in consultation with safety regulators, confirmed the issue in production of the power cord, and resolved it.

While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority.

Microsoft has launched a website for the recall, to verify if you are affected, and place an order for the new power cord.

http://www.surface.com/powercord

Source: https://blogs.windows.com/devices/2016/01/21/how-to-get-a-replacement-ac-power-cord-for-your-surface-pro/

[ZetZet]

Just buy a new cord, it's a simple figure 8 cord anyway? I wouldn't bother returning mine  :lol:

[ShadowCaptain]

if its not "hoverboards" exploding, its Microsoft tablets

 

Why is everything trying to catch fire these days

[noisebomb44]

if its not "hoverboards" exploding, its Microsoft tablets

 

Why is everything trying to catch fire these days

nvidia shield tablets too

[Kherm]

It's great that they're taking actions.

[iamdarkyoshi]

Why is everything trying to catch fire these days

China

[ShadowCaptain]

nvidia shield tablets too

 

yes that too

 

 

China

 

 

true

[ZetZet]

if its not "hoverboards" exploding, its Microsoft tablets

 

Why is everything trying to catch fire these days

Cutting corners.

[Sauron]

...unfortunate, but I guess it could have been worse...

[ZetZet]

...unfortunate, but I guess it could have been worse...

It could be the battery. Now that would be a disaster.

[iamdarkyoshi]

Cutting corners.

No, cutting conductors

[ZetZet]

No, cutting conductors

ayyyy

[GoodBytes]

Just buy a new cord, it's a simple figure 8 cord anyway? I wouldn't bother returning mine  :lol:

You don't need to ship it. Microsoft says to "discard or recycle it in accordance with local requirements."

[ZetZet]

You don't need to ship it. Microsoft says to "discard or recycle it in accordance with local requirements."

Oh, so will they be just sending you a new one? Then it's nice.

[GoodBytes]

if its not "hoverboards" exploding, its Microsoft tablets

 

Why is everything trying to catch fire these days

Because these companies are on fire releasing these great products.

And now you are from this BUUURRN!

(sorry I could not resists)

[GoodBytes]

Oh, so will they be just sending you a new one? Then it's nice.

From my understanding, yes.

[iamdarkyoshi]

Because these companies are on fire releasing these great products.

And now you are from this BUUURRN!

(sorry I could not resists)

Reminds me of a comment I saw on cheap Chinese lithium battery knockoffs.

Never buy a lithium battery with the word "fire" in the name, as it will likely do as the name implies

[ShadowCaptain]

Because these companies are on fire releasing these great products.

And now you are from this BUUURRN!

(sorry I could not resists)

 

*points to door*

 

you should give yourself a warning point for bad jokes

[Piemanfood]

Reminds me of a comment I saw on cheap Chinese lithium battery knockoffs.

Anything cheap and Chinese is bad

[GoodBytes]

you should give yourself a warning point for bad jokes

If I could give myself warning points, I would have banned myself long time ago

[iamdarkyoshi]

Anything cheap and Chinese is bad

I am perfectly happy with the things I buy from ebay, just stay away from mains powered equipment or things with lithium batteries in them and you should be fine

[iamdarkyoshi]

If I could, I would have banned myself long time ago

Wait. Can you actually do that? Can a mod ban themselves or give themselves warning points? Can a mod warn another mod?

Also, sorry:

[ShadowCaptain]

Wait. Can you actually do that? Can a mod ban themselves or give themselves warning points? Can a mod warn another mod?

Also, sorry:

Derailed_thread_by_StareOfGreed.jpg

 

No thats why he said "IF I COULD"

[GoodBytes]

Wait. Can you actually do that? Can a mod ban themselves or give themselves warning points? Can a mod warn another mod?

Oh wait I can warn myself.

But no banning.

We have senior mod, and admins. They can warn/ban mods if they wanted. Well, Admin can do anything really.

ok Back to topic!

[iamdarkyoshi]

Anyone remember the recall on the original xbox's power lead? The power lead was actually fine, it was the socket on the PCB that was the issue. It broke free of its solder joint and could arc, so they replaced the leads with an arc fault interrupter. Interesting. For those interested...

 

Reminded me of this recall. Microsoft needs to stop failing at making powered things.