Help with Internet connection

[Izzdy]

Last couple of weeks I always let my pc sleep instead of shutting down. However, the day before yesterday I did shut down my computer and last night I booted up my pc suddenly there is no internet connection. There are no problem with the internet connection for last couple of months and I did test the internet connection with my other devices. Everything did have internet connection except for my pc.

I already have the latest drivers for my pc but the troubleshooter said that the drivers is the problem. Afterwards, I did try using previous drivers and nothing seems to be fixing the problem. I did try changing other ethernet cable and going to wifi with an usb adapter, anddddd nothing works still no connection. My pc detected everything (ethernet connection, wifi adapter A, wifi adapter B, wifi adapter C,.....)

Is there a possibility that my motherboard has gone bad? 

 

Please Help.

 

Thank you in advanced.

[Windows7ge]

Can you check if your PC is getting a IP & the default gateway?

[Izzdy]

2 minutes ago, Windows7ge said:

Can you check if your PC is getting a IP & the default gateway?

Well, not right now. The pc is at home and I currently at my office. How to check it?

[Windows7ge]

10 minutes ago, KhaierKaizer said:

Well, not right now. The pc is at home and I currently at my office. How to check it?

Easiest way for me is through the command prompt. Start Menu > Type "CMD" > Hit Enter > Black box with grey/white text pops up. Type "ipconfig /all".

 

What you WANT to see:

 

What you DON'T want to see:

 

If you get a 3rd result let us know it might give us a clue.

[Izzdy]

3 minutes ago, Windows7ge said:

Easiest way for me is through the command prompt. Start Menu > Type "CMD" > Hit Enter > Black box with grey/white text pops up. Type "ipconfig /all".

 

What you WANT to see:

 

Spoiler

 

 

What you DON'T want to see:

 

Spoiler

 

 

If you get a 3rd result let us know it might give us a clue.

I see. I will try later. Out of curiosity, if my pc is not getting an IP what should I do? 

[Windows7ge]

4 minutes ago, KhaierKaizer said:

I see. I will try later. Out of curiosity, if my pc is not getting an IP what should I do? 

That depends on what shows up. We can assume the issue is software. As for IP specifically it's possible a simple ipconfig /renew might fix it but a restart of the computer should do the same thing and if that didn't help well...things are gonna get more complicated.

[Izzdy]

3 minutes ago, Windows7ge said:

That depends on what shows up. We can assume the issue is software. As for IP specifically it's possible a simple ipconfig /renew might fix it but a restart of the computer should do the same thing and if that didn't help well...things are gonna get more complicated.

I did restart my pc a bunch of times when trying all kinds of drivers revision. I already put a new motherboard in online shopping cart, just in case. I will try checking the ip later.

 

Thank you for your kind responses. I will update the situation later.

[AbsoluteFool]

This problems seems very known to me.

 

A while a go a few devices in my home lost internet after reboot. The funny thing was. When i checked with ipconfig the IP address showing up was 172 something. When my local network uses 192. I changed the IP address to a static one and it was fixed. 

 

This could be the same issue you are facing, however i can't say for sure. But if it is the fix is quite simple and worth knowing

[Izzdy]

7 minutes ago, AbsoluteFool said:

This problems seems very known to me.

 

A while a go a few devices in my home lost internet after reboot. The funny thing was. When i checked with ipconfig the IP address showing up was 172 something. When my local network uses 192. I changed the IP address to a static one and it was fixed. 

 

This could be the same issue you are facing, however i can't say for sure. But if it is the fix is quite simple and worth knowing

I will also check the ip digit(number?). Working hours seems too long today 

[AbsoluteFool]

11 minutes ago, KhaierKaizer said:

I will also check the ip digit(number?). Working hours seems too long today 

Apologise, i'm not trying to confuse you. I will be able to explain if you post the results of what Windows7ge asked you to check. Without it i'm afraid i'll only cause more confusion

[Izzdy]

22 minutes ago, AbsoluteFool said:

Apologise, i'm not trying to confuse you. I will be able to explain if you post the results of what Windows7ge asked you to check. Without it i'm afraid i'll only cause more confusion

Oh no confusion at all. More options to check. More is better. Hopefully nothing major of a problem.

[Izzdy]

@AbsoluteFool @Windows7ge

 

 

 

What should I do now?

[Ralphred]

Check the device drivers for your network card are working (compmgmt.msc from the commandline, then device manager from the list on the left had side, then "Network adapters" on the RHS).

If it's seen, and working (i.e. no little warning triangle) then check your interface is enabled in Control Panel\Network and Internet\Network Connections (Control Panel\All Control Panel Items\Network and Sharing Centre >> Change adapater settings).

 

If I was was to reboot windows and see that the interface drivers had been deleted by a windows update, I would be so unsurprised I even have the manufacturers driver package stashed on the HD.

[Izzdy]

37 minutes ago, Ralphred said:

Check the device drivers for your network card are working (compmgmt.msc from the commandline, then device manager from the list on the left had side, then "Network adapters" on the RHS).

If it's seen, and working (i.e. no little warning triangle) then check your interface is enabled in Control Panel\Network and Internet\Network Connections (Control Panel\All Control Panel Items\Network and Sharing Centre >> Change adapater settings).

 

If I was was to reboot windows and see that the interface drivers had been deleted by a windows update, I would be so unsurprised I even have the manufacturers driver package stashed on the HD.

 

I have not changed anything. It is enabled. However, there is no internet as you can see in the icon bottom right of the screen.

 

[Ralphred]

What does it show if you right click on that "Ethernet" Icon (in your RHS most window from the screenshot above), and select status?

[Izzdy]

2 minutes ago, Ralphred said:

What does it show if you right click on that "Ethernet" Icon (in your RHS most window from the screenshot above), and select status?

 

As attached above.

 

[Ralphred]

I think he result from you ipconfig /all is misleading for some reason.

Try running it in a console with admin permissions, if the interface shows up, try the /renew again.

 

Alternatively, hit the properties button in the status window, make sure that the check box next to the "IPV4" is checked, double click the "IPV4" entry and post the resulting dialog box here.

[Izzdy]

8 minutes ago, Ralphred said:

I think he result from you ipconfig /all is misleading for some reason.

Try running it in a console with admin permissions, if the interface shows up, try the /renew again.

 

Alternatively, hit the properties button in the status window, make sure that the check box next to the "IPV4" is checked, double click the "IPV4" entry and post the resulting dialog box here.

 

As attached.

[Windows7ge]

You said you installed an older driver I would try re-installing the latest one. The interface is enabled and so is DHCP but for some reason it's still not making requests.

[Izzdy]

6 hours ago, Windows7ge said:

You said you installed an older driver I would try re-installing the latest one. The interface is enabled and so is DHCP but for some reason it's still not making requests.

Currently it is on the latest driver. After went back to older drivers and found out it is still not working I revert back to the latest drivers. The images I post is on the latest driver.

[Windows7ge]

6 hours ago, KhaierKaizer said:

Currently it is on the latest driver. After went back to older drivers and found out it is still not working I revert back to the latest drivers. The images I post is on the latest driver.

What happens if you run the command "ping 127.0.0.1"?

[Izzdy]

23 minutes ago, Windows7ge said:

What happens if you run the command "ping 127.0.0.1"?

I will try later and update to all afterwards.

[AbsoluteFool]

It might be possible to do a quick test of something here. However i cannot garantee that it will work. But if it does not you can always remove the changes.

 

Go back to IPv4 configuration and add in:

Address: an IP that is available from the DHCP range

Netmask: Is probably/most likely 255.255.255.0

And gateway: 192.168.0.1 (This will vary from whatever your router is connected at.)

 

If you need DNS servers you can google: What is the DNS servers for <MyISP> (<Add your isp>). 

 

While the chances this will solve your problem is quite low, it will give good information.

[Izzdy]

37 minutes ago, AbsoluteFool said:

It might be possible to do a quick test of something here. However i cannot garantee that it will work. But if it does not you can always remove the changes.

 

Go back to IPv4 configuration and add in:

Address: an IP that is available from the DHCP range

Netmask: Is probably/most likely 255.255.255.0

And gateway: 192.168.0.1 (This will vary from whatever your router is connected at.)

 

If you need DNS servers you can google: What is the DNS servers for <MyISP> (<Add your isp>). 

 

While the chances this will solve your problem is quite low, it will give good information.

I will try every possible methods to make it work  

[AbsoluteFool]

1 minute ago, KhaierKaizer said:

I will try every possible methods to make it work  

That's the nerd spirit!