Dead insects behind display of monitor - Acer Predator xb252q *SOLVED*

[Dunzaus]

Right, so I got 3 of those tiny black insects that always manage to crawl into the frame of a picture and die, only these are under the display of my monitor. So I basically have to open it to remove them.

 

My monitor is a Acer Predator xb252q 240hz

 

Anyone that know how to safely open that monitor or know where there is a guide for it? I've been trying to find a solution myself, but haven't been able to find any solution.

 

Please help

[smith315pm]

is it still under warranty? my old rog swift had the exact same problem but asus replaced the monitor for me with no problems, ,might be worth a try, i'm not too sure what acer's customer service is like?

[NelizMastr]

When the monitor is still under warranty, don't open it up, When you break something, you're SOL.

[Dunzaus]

21 minutes ago, smith315pm said:

is it still under warranty? my old rog swift had the exact same problem but asus replaced the monitor for me with no problems, ,might be worth a try, i'm not too sure what acer's customer service is like?

Hmm, I'll try and contact them. Thanks for your suggestion

[smith315pm]

2 minutes ago, Dunzaus said:

Hmm, I'll try and contact them. Thanks for your suggestion

when i contacted Asus i just explained that even though its something so minor (mine was just one little insect in the top corner of the screen), when you pay so much for these kind of monitors you shouldn't expect something like this. And by what most people say, asus is not supposed to have the best customer service but they still sorted my problem with no questions. hope they sort it for you  because i feel your pain, something so small yet you cant take your eyes off of it once you have seen it

[Dunzaus]

2 minutes ago, smith315pm said:

when i contacted Asus i just explained that even though its something so minor (mine was just one little insect in the top corner of the screen), when you pay so much for these kind of monitors you shouldn't expect something like this. And by what most people say, asus is not supposed to have the best customer service but they still sorted my problem with no questions. hope they sort it for you  because i feel your pain, something so small yet you cant take your eyes off of it once you have seen it

Just called them and they will take it in and ''repair'' it. So thanks for your help, I wouldn't have thought that my warranty covered this, but it did!

 

True, once you see something you can't stop noticing it. Like going back to 60hz from 144/240hz. 

 

Have a good weekend!