help with new laptop speakers

[JacksonWinters]

hi all.

After looking around and reading reviews, i decided to purchase the acer swift 3 as my new laptop about a week ago. However a few days ago the speaker occasionally goes very static-y. I have tried just about every solution I can find online. I have re-installed the drivers, messed with setting in the control panel and so on. i believe it is a software issue as this happens even when i plug in headphones.  The only thing I haven't done is mess with the BIOS. its up to date, and quite honestly, I dont feel comfortable messing with it as i dont need any more paper weights. Has anyone experienced a similar problem? if so were you able to solve it yourself or did you have to contact acer? I dont have the box the laptop came in any more, so if i have to contact acer will they provide a box or will i have to makeshift my own? 

[IgorM]

7 minutes ago, JacksonWinters said:

I dont have the box the laptop came in any more, so if i have to contact acer will they provide a box or will i have to makeshift my own? 

warranty must cover your laptop, having the box or not won't change it.

[williamcll]

23 minutes ago, IgorM said:

warranty must cover your laptop, having the box or not won't change it.

seconding this,if it's a week ago your laptop is still eligible for warranty

[genexis_x]

2 hours ago, JacksonWinters said:

the speaker occasionally goes very static-y.

Any audio for that? Let us hear what it looks like

[JacksonWinters]

this isn't my recording, but it was one i found while looking for solutions. It sounds the same 

[genexis_x]

Use latencymon to check any faulty drivers. Also try clean install Windows. If it doesn't work then RMA