I bought a sound card and the drivers are not working, please help

[realemilyrussell]

I am running the latest version of Windows 10 Home 64-bit.  I bought a Creative Labs Sound Blaster Audigy Rx sound card and installed it in my system, following the provided instructions.  They said to uninstall any existing audio drivers for the on-board chip-set so I did just that.  I had to disable the on-board audio in my BIOS then uninstall the Realtek driver to keep Windows from automatically reinstalling it, even after turning off every auto driver installation option I could find.  When I install the latest official drivers from the product website, I don't have an optical drive handy to use the included disk but I assume these should work fine if not better, it finishes successfully.  However, when I try to open the Sound Blaster Audigy Rx Control Panel, I get an error saying "Unable to find Audio device."  I checked the device manager and the Creative Audigy Audio Processor is showing an error saying "Windows cannot load the device driver for this hardware. (Code 39)"  I have tried every tutorial I could find online and nothing works.  I am close to  just completely reinstalling Windows 10 and trying that.  If that doesn't work then I might even buy Windows 8.1 and downgrade because I've had nothing but problems with 10 and every update just breaks something.

[Valkyrie Lenneth]

that card is known to have issues on win10 64bit

 

creative probably screwed the drivers for win10 64bit

[Max_Settings]

Return it and buy a good DAC/Amp. That card has so many problems on Windows 10 and you should never buy sound cards period.