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Asus's horrible customer support

MYX
By MYX
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Posted

I bought a B350-f gaming mobo a couple months ago and it never came with a M.2 mounting screw. Whatever, I just screwed the drive in with a screw from a different mobo, pretty bad bend, but it seems to be working okay. I asked memory express (where I bought this from) and they said they couldn't just take out of a different box and that they don't do that sort of thing. Whatever, ill just ask Asus directly. Forgot about it for a while and finally got around to it a couple months later.

 

"My name is Ricardo C. and I understand that your motherboard is missing the M.2 screw package.
(my name) I am truly sorry to hear that M.2 screw package did not come in the box.
I am really sorry to say this but we do not provide missing parts that was not in the box after purchase or have gone missing.

What I recommend you to do is immediately contact your Place of Purchase to see if they will consider you for an exchange if it’s a program they offer.    
You can however try sourcing the M.2 screw package online either through Amazon or EBay.
 
Thank you for the opportunity to address this matter with you.
If you have any further questions, comments or concerns please do not hesitate to let us know. We will be more than happy to assist you.
Thank you for having made ASUS your preferred brand of choice.

 

 

 

wtf

 

Any of the 3rd party screws I find online are over $30, I can't find out if they are compatible.

Mem x doesn't exchange after 7 days.

 

 

what do.

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Posted

Did you buy the motherboard directly from Asus or somewhere else?

CPU: Intel Core i7-950 Motherboard: Gigabyte GA-X58A-UD3R CPU Cooler: NZXT HAVIK 140 RAM: Corsair Dominator DDR3-1600 (1x2GB), Crucial DDR3-1600 (2x4GB), Crucial Ballistix Sport DDR3-1600 (1x4GB) GPU: ASUS GeForce GTX 770 DirectCU II 2GB SSD: Samsung 860 EVO 2.5" 1TB HDDs: WD Green 3.5" 1TB, WD Blue 3.5" 1TB PSU: Corsair AX860i & CableMod ModFlex Cables Case: Fractal Design Meshify C TG (White) Fans: 2x Dynamic X2 GP-12 Monitors: LG 24GL600F, Samsung S24D390 Keyboard: Logitech G710+ Mouse: Logitech G502 Proteus Spectrum Mouse Pad: Steelseries QcK Audio: Bose SoundSport In-Ear Headphones

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Posted
  • Author
Just now, Rasbir Singh said:

Did you buy the motherboard directly from Asus or somewhere else?

As said it was Memory express, and they wont supply replacement screws

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3 minutes ago, MaxCraft said:

-SNIP-

Try again with another support agent but I don't see why they wouldn't provide you one if it never came with the board itself. 

 

As for alternative here:

https://www.amazon.com/Kalanution-Standoff-Drives-motherboard-screwdriver/dp/B07BN6SMTX/ref=sr_1_3?ie=UTF8&qid=1528154514&sr=8-3

Updated Modding FAQ

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Posted

It's kind of strange that ASUS is not willing to provide you with M.2 mounting screws when they were not in the box.

They are typically very easy going on those kind of things and don't mak any fuzz about it.

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4 hours ago, Christophe Corazza said:

It's kind of strange that ASUS is not willing to provide you with M.2 mounting screws when they were not in the box.

They are typically very easy going on those kind of things and don't mak any fuzz about it.

ASUS is horrible. I tried to replace a monitor with them and they framed me for murder.

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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2 minutes ago, Syntaxvgm said:

ASUS is horrible. I tried to replace a monitor with them and they framed me for murder.

 

I never had any issues with ASUS customer support though.

Although, that might be a regional thing... I live in the EU so perhaps customers have worse experiences in other parts of the world?

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5 minutes ago, Christophe Corazza said:

 

I never had any issues with ASUS customer support though.

Although, that might be a regional thing... I live in the EU so perhaps customers have worse experiences in other parts of the world?

possibly. They are seriously the worst support I've ever dealt with in the us.

muh specs 

Gaming and HTPC (reparations)- ASUS 1080, MSI X99A SLI Plus, 5820k- 4.5GHz @ 1.25v, asetek based 360mm AIO, RM 1000x, 16GB memory, 750D with front USB 2.0 replaced with 3.0  ports, 2 250GB 850 EVOs in Raid 0 (why not, only has games on it), some hard drives

Screens- Acer preditor XB241H (1080p, 144Hz Gsync), LG 1080p ultrawide, (all mounted) directly wired to TV in other room

Stuff- k70 with reds, steel series rival, g13, full desk covering mouse mat

All parts black

Workstation(desk)- 3770k, 970 reference, 16GB of some crucial memory, a motherboard of some kind I don't remember, Micomsoft SC-512N1-L/DVI, CM Storm Trooper (It's got a handle, can you handle that?), 240mm Asetek based AIO, Crucial M550 256GB (upgrade soon), some hard drives, disc drives, and hot swap bays

Screens- 3  ASUS VN248H-P IPS 1080p screens mounted on a stand, some old tv on the wall above it. 

Stuff- Epicgear defiant (solderless swappable switches), g600, moutned mic and other stuff. 

Laptop docking area- 2 1440p korean monitors mounted, one AHVA matte, one samsung PLS gloss (very annoying, yes). Trashy Razer blackwidow chroma...I mean like the J key doesn't click anymore. I got a model M i use on it to, but its time for a new keyboard. Some edgy Utechsmart mouse similar to g600. Hooked to laptop dock for both of my dell precision laptops. (not only docking area)

Shelf- i7-2600 non-k (has vt-d), 380t, some ASUS sandy itx board, intel quad nic. Currently hosts shared files, setting up as pfsense box in VM. Also acts as spare gaming PC with a 580 or whatever someone brings. Hooked into laptop dock area via usb switch

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7 minutes ago, Syntaxvgm said:

possibly. They are seriously the worst support I've ever dealt with in the us.

 

So I can assume OP is from the US? :-D

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